Back

Merchants Auto

Hooksett, NH

4.5
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
Contact Dealership

1278 Hooksett Rd

Hooksett, NH

03106

Directions

By Type

Showing 2,063 reviews

November 10, 2023

Our car wasn’t washed or detailed at all. Windows are filthy, dashboard dusty and dirty, 1/4 tank of gas when we were told it would be 1/2 full. The wheels look like they’ve never even seen a More

by KSEMAE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Peña
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Merchants Auto responded

We're so sorry to hear about this as this is definitely not our standard. We hope you'll share your concerns with our staff -- (603)556-3947

November 10, 2023

Very pleasant experience and easy to navigate through the process. Kurt is very professional and walks you through it. More

by hisglory1496
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kurt Swett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Merchants Auto responded

We're so glad to hear about your positive experience. Congratulations on your new vehicle!

November 08, 2023

Good selection of vehicles, fair pricing, and good communication. The 7 day or 500 mile money back guarantee and courtesy Carfax report made me more comfortable buying a vehicle I hadn't seen in pers More

by TimC
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Luby
Nov 13, 2023 -

Merchants Auto responded

Tim, we appreciate your review and are glad that you are fully satisfied with your experience!

November 08, 2023

Pricing was fair, communication was quick and overall the process was easy. I never saw the vehicle in person and when it was delivered (for free) it was exactly as described. There was a dealer fee and no o More

by Mike J
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Daley
Nov 13, 2023 -

Merchants Auto responded

Mike, we're so grateful that you shared your experience. Transparency and clear communication are incredibly important to us. We look forward to helping you out in the future!

November 07, 2023

Cory was great, tolerating my budget and what I wanted in a car. I do wish they would’ve given a higher value to my trade in as they listed it for much more than they insisted it was worth. More

by EMILY.SANTERRE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Normand
Nov 13, 2023 -

Merchants Auto responded

Thanks for taking the time to leave this review, Emily! We're glad Cory was able to help.

November 06, 2023

I should not be asked for additional documentation AFTER I have traded in my vehicle and driven off the lot with a new vehicle: More

by kelsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Staff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Merchants Auto responded

Hi Kelsey, We're sorry for the confusion and thank you for your patience.

November 06, 2023

Peter was great, understanding, patient, and professional. He took the time to understand what we were looking for and didn’t show us things out of our price range. Would definitely recommend! More

by petermarr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Phaneuf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Merchants Auto responded

Thank you for taking the time to share about your experience. We're so glad Peter was able to help assist you in your new vehicle!

November 06, 2023

Damian was great to work with. I have bought roughly 12 cars and he is by the far the best I have dealt with. He made the whole experience smooth. More

by nickfordwoodworks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damian Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Merchants Auto responded

Nick, thanks for the review! We're so glad Damian was able to get you into your new Jeep!

November 05, 2023

So easy and simple. My salesman was spectacular and financing department was amazing. Best experience! More

by millie0276
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Staff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Normand
Nov 06, 2023 -

Merchants Auto responded

Thank you for taking the time to share your experience. We are so happy to have been able to help!

November 04, 2023

Put vans up for sale prior to inspection. Waste of time for customers as vehicles needed repairs, reconditioning. Found slice in tire, advertised with LED lights which it didn’t have, low coo More

by Bill O
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Mark Lovby
Nov 06, 2023 -

Merchants Auto responded

Hi Bill, we're sorry to hear of this as it certainly does not reflect our standards. Our factory-trained technicians put every vehicle through our comprehensive, 128-Point, certified-quality inspection before we consider the vehicle to join our inventory. We take your feedback seriously.

...
41
...