Metro Chrysler Dodge Jeep Ram - Service Center

! Employees are always super courteous and welcoming. The waiting room is clean, fresh and inviting. I always feel like I was well taken care of and n Employees are always super courteous and welcoming. The waiting room is clean, fresh and inviting. I always feel like I was well taken care of and not taken advantage of. As a bonus, they serve Mrs. Murphy's donuts - you can't beat that!! More

I had an appointment to bring my, recently purchased within 30 days, certified pre owned Jeep Wrangler in for service because the driver side door was not closing properly and the rear defroster was not within 30 days, certified pre owned Jeep Wrangler in for service because the driver side door was not closing properly and the rear defroster was not working. The Jeep has less than 20k miles on it. I confirmed over the phone that this would not be a problem, as long as I had the paperwork stating it was under warrant / certified. I also confirmed with the dealership I purchased the vehicle at in New Milford, CT that the issues where covered under the warranty (the vehicle was only 30 days old from date of purchase) and only had 19k miles when purchased. From the time I entered the service department, Rachael could not even be bothered with anything I had to say. I stated that I need to drop off my vehicle for some warranty work that should be noted in the service request from when I called yesterday afternoon. She then proceeded to tell me nothing would be covered. Actually stating that “if I don’t like her answers then I can bring the vehicle back to where I purchased it from them”. Really! I stated if you purchase a car from California and it’s under warranty then you want me to bring it back to California from Massachusetts? She was silent and an unprofessional look came over her face. Instantly, any question I asked, her response was NO; in her you are wasting my time attitude. Hesitantly I left the vehicle with Metro Jeep thinking that the techs would be professional unlike the service department customer service rep and be able to fix the issues I was having. I stated please do not do any work to the vehicle until you confirm any additional cost. Obviously that did not happen. When going to pick-up the vehicle Wally was a complete gentleman and explained everything that happened. Rachael would not even pick up her head from the desk and look at me. In the end, I ended up with not only having to leave work early and getting nothing accomplished. The rear defrosted is still broken – the technician cut the wire trying to fix it, and a door that now leaks air and needs to be slammed so it closes – now it’s worse than before. Please remember, my Certified Jeep only has 19k total miles on it. I just cannot understand how a service dept. could operate in this manner. This has to be the worst customer service experience that I have ever experienced. I am still in shock as to the treatment I received and the fact my Certified Jeep still is not fixed. I would not return or recommend Metro Jeep for Service to anyone. I have reported the incident to the dealer I purchased the Jeep from and they were shocked. . More

Had my Dodge Magnum completely cleaned and detailed by MetroJeep. It looks perfect. My car hasn't looked this clean since I purchased in 2005. Thanks again for your friendly service and quality work. MetroJeep. It looks perfect. My car hasn't looked this clean since I purchased in 2005. Thanks again for your friendly service and quality work. thanks More

It was my first time at this business. No one greeted me on arrival. Patrick was very disrespectful. The manager wasn't accommodating either. I would never recommend this dealership to anyone. This was my on arrival. Patrick was very disrespectful. The manager wasn't accommodating either. I would never recommend this dealership to anyone. This was my worst experience I have ever had with customer service. I have owned 5 new cars and have always had excellent service at all dealerships. Recommendation: STAY AWAY! D- More

Thank you very much Metro for being "good samaritans" quickly helping out-of-town Jeep owners with a flat tire problem! Great, friendly service. We appreciate your help. samaritans" quickly helping out-of-town Jeep owners with a flat tire problem! Great, friendly service. We appreciate your help. More

Just had alot of work done on my truck. needed new brakes, tuning, and oil change pretty much the whole nine yards.Now my truck is sounding like it is new, haven't been this happy since i purchased it brakes, tuning, and oil change pretty much the whole nine yards.Now my truck is sounding like it is new, haven't been this happy since i purchased it. More

Excellent service, with fast turnaround. The employees are very courtious and friendly. Price is reasonable and competitive. The sales staff goes out of their way to assure you are satisfied. Would reco are very courtious and friendly. Price is reasonable and competitive. The sales staff goes out of their way to assure you are satisfied. Would recommend this dealer. More