"Don't even get me started!"
- Bummed in Hiram
I came and purchased a New Car on 09/17/2016. I traded in a car and the salesman was great ,BUT after the Trade- is a different story. I have called 4 times to encourage the dealership to do their job!I have spoken to Dexter in the Finance Dept. and he has assured me that the electronic payment to pay off my trade was done back on 10/3/2016-- Today is October the 11th and it is still not paid and cannot get a straight answer as to when it will be taken care of. I do not understand why KIA is paying their employees to do a job and I am having to call to follow up on this issue and it is still not resolved -
I am beyond FRUSTRATED -- I CAN NOT EVEN BEGIN ABOUT THE COMPOUNDING ISSUES THIS IS CREATING WITH MY CREDIT - BUYER BEWARE IF YOU ARE GOING TO TRADE WITH METRO KIA OF CARTERSVILLE
Bummed in Hiram
"Bait and Switch"
I went into this dealership twice and left twice. The first time I went in was because of an add on Overstock.com. They were showing a fantastic price on the car that I wanted. I went in and they told me that it was a typo. They said that car was no longer in stock and also that it was not the model they were showing on the website.
A few days later, after shopping around, I emailed to see if they would match the price I had found at another dealership and told them what the price was. They called me and told me to come in and that they would match the price that I gave them. Once we were there and had driven the car, they then decided to tell me that they couldn't honor the price match without a written statement with the VIN number from the competing dealership. I can understand if that is their policy, but it would have been the right thing for them to tell me that up front, rather than after I found a babysitter for my kids and wasting 2 hours of my time.
I absolutely LOVE this place! I felt so welcome. Everyone was so friendly. I expected buying a car to be a stressful experience, but Metro Kia made my experience STRESS FREE!!! When I walked in the door, I was immediately greeted by the owner. He was so nice and he personally made sure I was taken care of and satisfied! Thank you so much Dan Johnson for making me feel at ease about buying a new car! I will definitely recommend Metro Kia to all of my family and friends :) thank you sooooo much! I love my new optima!!!!