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Metro Kia

313 North Tennessee St, Cartersville, Georgia 30120
Sales: (770) 386-8400
Service: (888) 734-3244
Parts: (866) 995-3265

Makes: Kia | Service Center

Showroom Hours: 8:30 AM - 9:00 PM Open Now

Excellent
87% Recommend
4.5

30 Lifetime Reviews

Metro Kia

Hours: Open Now

313 North Tennessee St,
Cartersville, Georgia 30120
Metro Kia Info
Hours
Amenities
About Metro Kia

Welcome to Metro Kia! Here at your Atlanta Kia dealership we have a stress-free, no hassle car buying philosophy that encourages customer satisfaction and retention. We want our customers to feel welcome and comfortable while here whether it is for a couple hours during a service appointment or for a few minutes to pick up a new part. Everyone here at Metro Kia wants to see you get into your next car whether it is a Kia Optima, Soul, Rio, Sedona, Sorento or Sportage. We have our entire New Kia, Used Kia and pre-owned vehicle inventory available for you to view on our website. From our friendly, personable sales staff to our informative Finance Department, you'll be met with a smile and a helpful hand. The finance department at Metro Kia is looking forward to helping your find the right financing option for your next car purchase. We work with several local banks and lenders to get you the best rates available. Please feel free to fill out our online pre-approval form prior to heading to the dealership. If you have any questions about financing give us a call at (770) 386-8400. If you aren't currently in the market to purchase, we encourage you to take a minute to visit our state-of-the-art service and parts department. Here at Metro Kia in Cartersville, GA we understand you're busy, we guarantee to get your vehicle serviced accurately and within the time window you were provided with. You can use our online appointment scheduler to schedule your next routine service visit at a time that is convenient for you. Our highly trained certified technicians are willing and able to accurately complete any maintenance work on your Kia or vehicle from another manufacturer. If you would like to complete some of your vehicle's maintenance work at home, we are sure to have the part you need in stock and available for purchase. Whether you are from Cartersville, Atlanta, Marietta, Rome, Woodstock or Kennesaw, Metro Kia is here to help you! Feel free to stop by for a visit; we are conveniently located at 313 N. Tennessee St., Cartersville, GA 30120, we look forward to seeing you!

About This Dealer | Hours of Operation | Amenities

About Metro Kia

Welcome to Metro Kia! Here at your Atlanta Kia dealership we have a stress-free, no hassle car buying philosophy that encourages customer satisfaction and retention. We want our customers to feel welcome and comfortable while here whether it is for a couple hours during a service appointment or for a few minutes to pick up a new part. Everyone here at Metro Kia wants to see you get into your next car whether it is a Kia Optima, Soul, Rio, Sedona, Sorento or Sportage. We have our entire New Kia, Used Kia and pre-owned vehicle inventory available for you to view on our website. From our friendly, personable sales staff to our informative Finance Department, you'll be met with a smile and a helpful hand. The finance department at Metro Kia is looking forward to helping your find the right financing option for your next car purchase. We work with several local banks and lenders to get you the best rates available. Please feel free to fill out our online pre-approval form prior to heading to the dealership. If you have any questions about financing give us a call at (770) 386-8400. If you aren't currently in the market to purchase, we encourage you to take a minute to visit our state-of-the-art service and parts department. Here at Metro Kia in Cartersville, GA we understand you're busy, we guarantee to get your vehicle serviced accurately and within the time window you were provided with. You can use our online appointment scheduler to schedule your next routine service visit at a time that is convenient for you. Our highly trained certified technicians are willing and able to accurately complete any maintenance work on your Kia or vehicle from another manufacturer. If you would like to complete some of your vehicle's maintenance work at home, we are sure to have the part you need in stock and available for purchase. Whether you are from Cartersville, Atlanta, Marietta, Rome, Woodstock or Kennesaw, Metro Kia is here to help you! Feel free to stop by for a visit; we are conveniently located at 313 N. Tennessee St., Cartersville, GA 30120, we look forward to seeing you!

Sales/Showroom

Monday 8:30 AM - 9:00 PM

Tuesday 8:30 AM - 9:00 PM

Wednesday 8:30 AM - 9:00 PM

Thursday 8:30 AM - 9:00 PM

Friday 8:30 AM - 9:00 PM

Saturday 8:30 AM - 8:00 PM

Sunday Closed

Service

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

  • Authorized Accessories Store
  • Authorized Parts Store
  • Customer Lounge Area
  • Free WiFi
  • Shuttle Service
30 Dealership Reviews
Filter Reviews By:
jaimiewint
7/29/2015
Reason For Visit
Sales (Used)

"Horrible, Scam, Ripoff, Misinformation, Lies"

I purchased a used vehicle and started having break maintenance issues within a couple of months of purchasing my vehicle. I went to the service department on location at Metro Kia at first and was told my breaks were fine. I got a second and third opinion and was told they all needed to be replaced. I didn't understand why I was getting a different diagnoses for my vehicle from the dealership that sold it to me, so to understand better I called Metro Kia and spoke with the owner, Dan about my situation. He talked over me, he made excuses before even listening, when I asked him if I needed to call coportate he told me I could solve the situation however I wanted and hung up on me. No professional quality business owner should ever handle a situation like that. One should listen and say let me help you and we can figure this out and understand it together. I proceeded to go up to the dealership, regardless of the extremely negative response from the owner to try and better understand the product that was sold to me from this company. Thankfully the service manager Scott was very kind and walked me to my car and not only verified that my breaks needed to be replaced but he even showed me how to check them. Now I don't know who checked them the first time and didn't see what Scott and I saw, but the whole situation should have been handled the way Scott handled it, professionally and with genuine care about the product the the company he works for sold to me as a concerned consumer. In my opinion, Scott needs a raise and Dan needs to be replaced because I wouldn't be surprised if other team members are having to "fix special situations" just like mine that were handled incorrectly at the hands of this purely disrepectful owner.

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I Recommend This Dealer: No

Employees dealt with

Dan

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Metro Kia responded to this review

July 31, 2015

First of all the customer has never spoken to me which she stated in the email. Mrs spoke to my sales manager and Ralph my GSM. The car was purchased in Feb and at that time it had over 40% brake padding on the front brakes and over 65% on the rear. Currently after 5 months the front brakes (I'm told my Scott my service mgr) is down to 20% and the rear brakes are down to 40%. BMW and Mini's have a sport handling and wear brakes. When the car was sold it had plenty of brakes, 40% and 65% respectively. Our standard is if the brakes have less than 35% brake life we replace the brakes. On a non BMW/Mini sports car, 35% will last at least a year depending upon ones driving/stopping habits. From my understanding from the last conversation Mrs Wint's brother called up and stated he was an attorney and later after some 10 minutes of talking informed my GSM that the conversation was recorded. At that time my GSM stated, as an attorney you know it's against the law to record a conversation without "up front" notifying the party it's being recorded, he then ended the call. We do a very thorough job of reconditioning our cars and that includes the breaks. We place a 20 year 200,000 mile powertrain coverage on all "non highline" and under 90,000 miles cars. With that warranty we must have a very good process and recondition our cars thoroughly. If Mrs Wint would like to speak to me personally I'd be glad to discuss her situation. The BMW store is just trying to sell her brakes of which, after 5 months she may very well need depending upon her driving habits. Everyone wears brakes differently depending upon stopping patterns. I was just made aware of this and again, have not spoken to Mrs Wint. Dan Johnson

Michael Farmer
12/13/2014
Reason For Visit
Sales (New)

"What a ride"

II came to check out the 2015 kia optima .Dexter was our salesman.He was very friendly and he had a great attitude.I had never met a car salesman like him.He was great.We took our time and picked out our car and took an awesome test drive.Dexter and the staff made us welcomed and helped us drive out in our new optima.Remington Steele is an awesome ride.This car is worth nameing.Thank you,The Farmer family.

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I Recommend This Dealer: Yes

Employees dealt with

Dexter Holmes

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Yes
booman3232
10/29/2014
Reason For Visit
Sales (New)

"Deceptive Sales Experience"

While I love our new Kia Sorento very much, the experience after the sale really left a bad taste in my mouth. One of the things I was told by the salesman Dexter was that they offered "Lifetime Oil Changes & Tire Rotations". I asked if I could take advantage of this program at other Kia dealers, and Dexter confirmed I could. When it came time for my first oil change, I took it to my local dealer, and was told I did not have such a plan. I contacted Dexter, who actually said "Oh the 'Lifetime Oil Changes and Tire Rotations' just means that you can bring the car to us for those services, and we will do them. It doesn't mean FREE. You would still have to pay." xxx? Seriously? That is deceptive advertising. I lodged a formal complaint with Kia Corporate. (The customer service rep at Kia was equally shocked by this.) I would not trust anything the team at Metro Kia tells you - they are only interested in making the sale. After that, you are on your own.

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I Recommend This Dealer: No

Employees dealt with

Dexter Holmes

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Yes
chunkymnky01
10/04/2014
Reason For Visit
Sales (New)

"VERY POOR SERVICE"

VERY PROFESIONAL ON KNOWLEDGE OF CAR BUT VERY BAD TRING TO WORK OUT DEAL. NO FOLLOW UP . NOT WILLING TO TRY TO HELPW/ PURCHASE. WOULD NOT RECOMMEND TO PURCHASE FROM THIS DEALER . POOR CUST SERVICE

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I Recommend This Dealer: No

Employees dealt with

MARK

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Srknoll
9/05/2014
Reason For Visit
Sales (New)

"Stephen Knoll"

Dexter was great. He was friendly, helpful, professional and knowledgable. I was very pleased with his professionalism and customer attention. He made the car buying process at Kia Metro less stressful.

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I Recommend This Dealer: Yes

Employees dealt with

Dexter Holmes

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Yes
Chandler3820
9/04/2014
Reason For Visit
Sales (New)

"Great Experience"

Mark Sheppard was very helpful and patient from the moment we arrived. He answered all of our questions and showed us any vehicle we asked about even after our test drive. There was no pressure to buy and we were never rushed. We have been telling family and friends all about Mark Sheppard and Metro Kia.

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I Recommend This Dealer: Yes

Employees dealt with

Mark Sheppard

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Steph90
9/02/2014
Reason For Visit
Sales (New)

"Awesome!!!"

Dexter was absolutely wonderful. Very friendly and relatable. He really knows his stuff. He got me exactly what I wanted for the best price. I love my Optima!!

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I Recommend This Dealer: Yes

Employees dealt with

Dexter Holmes

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Yes
SueBrooks
8/16/2014
Reason For Visit
Sales (New)

"Very Good Buying Experience at Metro Kia"

Mark Sheppard at Metro KIA made my new car buying experience as pleasant as I could have hoped for. I believe he did his best for me. Very helpful in getting me familiar with all the "bells and whistles" of my new car. Thanks, Sue Brooks

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I Recommend This Dealer: Yes

Employees dealt with

Mark Sheppard

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Yes
BFD/CMD
8/11/2014
Reason For Visit
Sales (New)

"Great "

Good service Picked up new car for my grandson my wife found a car she liked so we told Bion what we wanted pay and they said OK .

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I Recommend This Dealer: Yes

Employees dealt with

Bion Grady

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Yes
calhicks
8/04/2014
Reason For Visit
Sales (New)

"A wonderful sales experience!"

Denzel was THE most patient and thorough salesperson we have ever dealt with. We have bought several KIAs from this dealership...and this was the easiest experience we have ever had with terms and other details. He is to be commended for his professionalism and patience with our hectic schedule for the day.

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I Recommend This Dealer: Yes

Employees dealt with

Denzel and the sales staff

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