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MetroWest Subaru

948 Worcester Road, Natick, Massachusetts 01760
Sales: (508) 651-2000

Makes: Service Center|Subaru
 
Excellent
90% Recommend

Overall Rating 4.7

146 Lifetime Reviews

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MetroWest Subaru
146 Lifetime Reviews
MetroWest Subaru Info
Hours
Amenities
About MetroWest Subaru

MetroWest Subaru, located at 948 Worcester Road in Natick, MA, is your premier retailer of new 2013-2014 Subaru and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today! We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located near Boston, Massachusetts, the staff at MetroWest Subaru will help you find the Subaru vehicle you want. At MetroWest Subaru we offer a searchable online inventory of new 2013-2014 Subaru cars in Boston, along with well-maintained Boston area used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for. For years, the financial staff at MetroWest Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease in Boston. Our service doesn't just stop there. Boston customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts. Whether you are looking for a Subaru, or a pre-owned car or truck, MetroWest Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search. If you would rather discuss your options with our friendly sales staff, get interactive driving directions from anywhere, including Boston, Natick, Belmont, and Norwood areas. We are conveniently located at 948 Worcester Road Natick, MA. You can also reach MetroWest Subaru any time by filling out our contact form or calling us. The entire staff at MetroWest Subaru looks forward to serving you

About This Dealer | Hours of Operation | Amenities

About MetroWest Subaru

MetroWest Subaru, located at 948 Worcester Road in Natick, MA, is your premier retailer of new 2013-2014 Subaru and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today! We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located near Boston, Massachusetts, the staff at MetroWest Subaru will help you find the Subaru vehicle you want. At MetroWest Subaru we offer a searchable online inventory of new 2013-2014 Subaru cars in Boston, along with well-maintained Boston area used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for. For years, the financial staff at MetroWest Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease in Boston. Our service doesn't just stop there. Boston customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts. Whether you are looking for a Subaru, or a pre-owned car or truck, MetroWest Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search. If you would rather discuss your options with our friendly sales staff, get interactive driving directions from anywhere, including Boston, Natick, Belmont, and Norwood areas. We are conveniently located at 948 Worcester Road Natick, MA. You can also reach MetroWest Subaru any time by filling out our contact form or calling us. The entire staff at MetroWest Subaru looks forward to serving you

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 6:00 AM

Saturday 9:00 AM - 5:00 PM

Sunday 12:00 PM - 5:00 PM

Service

Monday 7:30 AM - 5:00 PM

Tuesday 7:30 AM - 5:00 PM

Wednesday 7:30 AM - 5:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 5:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 5:00 PM

Tuesday 7:30 AM - 5:00 PM

Wednesday 7:30 AM - 5:00 PM

Thursday 7:30 AM - 5:00 PM

Friday 7:30 AM - 5:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Television
  • Vending Machines
  • Express Service
146 Dealership Reviews
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Reason For Visit
Sales (New)

"Superb Service!"

Congratulations to MetroWest Subaru for having a SUPERB sales people: Such as Tony Chahwan. A man of business principals and honesty. Buying a car is one these life experiences that most normal people truly dread. I have bought few cars in the past, and the truth is I did not enjoy the process. However, when we were shopping for a car we got lucky enough to meet an incredibly genuine, honest and intelligent sales man, that man is Tony Chahwan. As my husband and I pulled into the parking lot of Subaru dealership, Tony Chahwan met us and greeted us with a friendly and welcoming smile. He introduced himself to us and guided us through all cars options. What impressed us the most about Tony Chahwan is his no-hard-selling techniques, honesty that radiates from his words, and an overall genuine personality. He explained to us in details about the car we wanted to purchase and helped us navigate through the process of trading in our old car and purchasing a new one. Tony Chahwan is very professional and intelligent. He used "smart" words in conveying his thoughts and explaining to us the details about the car. I must admit: I was a little taking by full command of understanding of the mechanical aspect of the car engine. We later learned that Tony Chahwan is an EE- Electrical Engineer. Having learned this academic piece of information about him put us at further ease and comfort, that is, we are dealing with an engineer in purchasing our car. Tony Chahwan honesty is second to none. We trusted him at once. He is very sincere and honest. He is truly the personification of integrity and intelligence- We spent out time with him at the dealership and decided to think over our options at home. Tony Chahwan emailed us later and thanked us for stopping by MetroWest Subaru, and offered his services and was willingness to answer any further questions. His email is very professional and sincere with hard sell terminology in it. We truly appreciated Tony's professional email. We returned a couple of days after we further researched all our options and decided we would buy our car from no one except Tony Chahwan. Tony's words resonate honesty and integrity. He delivered exactly what he promised us. There was no misunderstanding nor any negative vibes when d dealing with him. Tony worked with us in a very step by step in trading our old car, and financing the new one. We could have not asked for a better experience. He was true to all his promises and in delivering such promises. Of course we trusted him, but we also verified everything. We we extremely impressed with his honesty and genuine personality. He is honest to the bone! No issues nor any concerns about this, that's for sure!!! We feel very lucky and privileged to have had the business opportunity to have met Tony Chahwan, a man of true business principals, honesty, intercity, and SUPERB service. Furthermore, the fact he is an Electrical engineer was major driving force behind our conviction, besides his honesty and integrity, too feel comfortable enough to buy a car and be happy in such a investment. Overall, we had a SUPERB experience with Tony Chahwan when we purchased our car from him. It is very evident that we feel very lucky and happy to have met Tony and did our car bussiness sale with him. Again, CONGRATULATIONS, to MetroWest Subaru on having such honest and intelligent sales man on their team. Tony Chahwan is the concrete personification of honesty, integrity, and intelligence. In summation- if you are seriously looking for a car, simply go to MetroWest in Natick and then go directly to Tony Chahwan. He will save you time and you get the best deal on a car that money can buy. Thank you Tony for helping us with the purchase of our new car. It is a pleasure to do business wit you. We unequivocally recommend you to any potential people looking to buy a car, and we wish you nothing but the best on all you endeavors. Thank you again, you are the best, Tony!

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Reason For Visit
Sales (New)

"Exceptional Service - High Integrity "

From the moment I met the sales person Tony Chahwan, I was impressed. He is professional, kind and caring. He is also extremely knowledgeable and I feel like I learned so much about the car that I didn't know. I highly recommend anyone thinking of buying a car to visit Tony Chahwan at MetroWest Subaru. You'll be lucky to have his assistance. He is one of the nicest people I've met and a man with HIGH integrity! Thank you!

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8
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Reason For Visit
Sales (New)

"AWESOME experience with Tony Chahwan"

I am writing to express my deep gratitude to Tony Chahwan, whom I HIGHLY recommend if you decide to purchase a car. From the very first moment I met Tony Chahwan at the dealership I truly felt at ease. He comes across as very sincere man, extremely knowledgeable of his product, and not pushy whatsoever. I was very impressed with soft and inviting mannerism and approach to sales. He is very honest when communicating his sales pitch, and not overbearing- like my past experiences with sales person at a different dealership,. He was very methodical, pragmatic, and persuasive. What I really appreciated about Tony Chahwan is his integrity, honesty and moral code when explaining to me all the details about the car I had in mind. Every word he uttered to me about my car options were true, from the price, finance, engine, and condition of the car. As an indication of his altruism, after our first meeting and talking about my options, he suggested I take my time and think over what he offered me, and he even encouraged me to compare other prices at other dealerships- and then make my final decision with the physical presence and pressure of a sales person. Tony Chahwan was true to his word. I researched all my options, looked into other possibilities, but returned to Tony Chahwan where we able to work out a deal. A deal that is very fair and honest. I am so glad - and truly feel very lucky- that I came across this very nice, kind, and honest man. Because working with on the purchase on my car was not stressful. It was in fact a pleasure to conduct business with Tony. Obviously, I had an awesome experience with him, he was able to alleviate the pressure and anxiety of buying a car. I sincerely HIGHLY recommend Tony Chahwan if you decide to buy a car at his dealership.

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Reason For Visit
Sales (New)

"WOW! Amazing customer service!"

In a word: WOW! Just came in this past weekend. I was looking for something reliable for the "impending doom of snow" that Boston will always be. I didn't have anything set up ahead of time so I started down Rt. 9 until I hit a plethora of dealerships. I have to be honest: I did not stop here first. There are plenty of options but let me save you some time... GO HERE! Not only do these guys make you feel at home but as miserable of an experience it can be in my past "dealing with dealerships", this was a pleasure. Ask for Tony Chahwan. He is hands down the best! We have a 14 year old now and we are already planning on checking out their used cars too for this one... Tony and the crew made this a perfect experience. Call ahead and make an appointment because these guys get busy! Thanks, Tony!

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Reason For Visit
Sales (New)

"Great salesperson and car purchse experience"

My salesperson, Tony Chahwan, was excellent. He helped us find the right car at a great price that fit our budget. We were very happy with the experience and he even delivered the car to Vermont for us. We would recommended him to our friends and encourage them to make the trip to Natick to buy their next car. Thanks again, Tony, we will be return customers. The general sales manager, VJ Donnelly and the finance manager Mike Cerone were great as well and helped make the process easy. All in all a great team.

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Reason For Visit
Sales (New)

"Wish I had gone somewhere else"

I can’t say that I wouldn’t recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony Chahwan. When I went in to look at three models to narrow down my research, I met Tony (his desk is right at the front door). He was personable and friendly, showed me the three models I wanted to see and there was no hard sell. I told him I’d come back on Sunday to test drive. I emailed him on Friday to let him know what models I would like to test drive, and told him what time I would be there on Sunday. His email response contained texting language/abbreviations and was, IMHO, unprofessional. However, he was ready for me when I arrived on Sunday, and took me for a test drive on the Crosstrek and then on the Forester, in the model and color that I had indicated I was interested in. I definitely preferred the Forester, so we sat down to make the deal. Again, he was personable and friendly. There was no hard sell, I had my Edmunds Price Promise and he used AutoTrader to calculate the trade-in value of my car, which was within a couple hundred dollars of the trade-in figures I’d calculated using KBB and Edmunds. When I went back to sign everything and take possession, I first met with Tony to go over the car. There was a small surface scratch on the front passenger side which I saw immediately and he said he should have checked it before I got there (YES, he should have). Then I met with the Mike, the Finance Manager, and I found out that Tony had given me false information about financing – Tony had told me that I should check with AAA and DCU to get the best financing rate before coming back in, and then the dealership would match the best rate. Utterly false information. Mike spent considerable time going over the options with me and doing his best to make up for Tony’s error, and he seemed sincere and professional. Once I received my registration, I sent Tony another email and copied Mike, the Finance Manager, regarding the false information Tony gave me regarding financing and offering them a chance to make things right before I leave any negative reviews. Tony basically blew me off, said he gave me the cargo cover at a reduced rate (which had been part of the initial price negotiation)and “i do what ever i can to help you.” (sic) Later in the day I heard from Mike and from VJ, the General Sales Manager, and they offered to cover the cost of the cargo cover ($129). At this point, that’s a very small part of my frustration, so it seems like an incredibly small gesture for them to make. Tony’s communication, both in person and via email, is poor; his emails are unprofessional. I do not trust what he says to be accurate, as there were instances of him giving me completely false information. I would never do business with Tony Chahwan again. Mike, the Finance Manager, was great to work with and seemed sincere, professional and knowledgeable. VJ, the General Sales Manager, was professional in his communication with me. So far my only experience with the Service department was in scheduling a time to have the remote starter antenna re-affixed, as it keeps coming loose. So in the end, I can’t say that I wouldn’t recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony Chahwan.

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Employees dealt with

Michael Cerrone

MetroWest Subaru responded to this review

September 30, 2014

Susan, I am sorry for your experience. As the General Sales Manager here at MetroWest I will do my best to make sure that you have a better experience going forward. Thank you for your purchase and the opportunity to make it right. Sincerely, VJ Donnelly General Sales Manager MetroWest Subaru



Reason For Visit
Sales (Used)

"Great Customer Service"

From the moment Nick came to help us, we felt at ease. He was never pushy or rushed us. He was helpful, patient and honest. He was incredibly patient with me while I looked at a number of cars. We test drove three and ended up purchasing the last one. We quickly worked together to get to a fair price. He answered all of my questions, and what he didn't know the immediate answer to, found it quickly. I'd highly recommend if you're looking for a Subaru to follow up with Nick. Thanks to everyone there for such a nice experience.

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Reason For Visit
Sales (New)

"Everyone was very friendly and made me feel comfortable"

I recently purchased a 2014 Subaru Outback at MetroWest Subaru and I would highly recommend them because of my experience with my rep, Sam. From the test drive to the walk-thru of the new vehicle he was very patient, informative and overall a laid back friendly guy. I was never pressured to go faster with the buying process - and I was looking the last week of the month. I felt very comfortable throughout the deal and the whole buying experience was stress-free for me. That made all the difference. The MetroWest Subaru dealership will be my dealership of choice for all my maintenance and future buying needs. I highly recommend them.

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Sales (New)

"Great experience at MetroWest Subaru"

I can't say enough about Marty Ross. This is the second new car he's helped us buy and working with him is so refreshing. He does not have the typical 'salesman' persona; he is a straight shooter whose word you can trust. Marty didn't pressure us or fill us with false hopes; he simply got us the best deal possible. I would recommend him and buy another car from him!

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Martin Ross


Reason For Visit
Sales (New)

"Linda's Subaru"

Josh was friendly, personable and knowledgable. It was a low pressure experience from start to finish buying my new Subaru Forester! Josh made me feel comfortable and helped me select the best car for my budget. Very pleased, would recommend Josh to anyone looking for a new car! :) Thanks, Josh!

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