Mike Barney Nissan - Service Center

Very bad and extremally low class service. I give 1 star as I could not go lower then that. I've ordered transmission from this dealer and person I was dealing with was polite. He found part n I give 1 star as I could not go lower then that. I've ordered transmission from this dealer and person I was dealing with was polite. He found part number and price and we agreed on terms. As per Wes manager they wanted me to confirm by email that it's OK to charge my credit card that I give it to them over the phone, sins I'm from Toronto. I paid $500 USD deposit and part was ordered. I had my delivery person bring old transmission (the core) and pick you new transmission. Parts person that my delivery person was dealing with was very rude, as if he would hate the job he is doing. I called Wes to tell him about it and he says he'll ask his manager for the next step. After he came back he took my visa and wanted to charge me full amount for this part, not considering $500 deposit that I paid already. When I've remind him of that then he processed to charge $1932 witch was balance. All went OK and conversation ended. Then, after 5 minutes my delivery person called me to say they are not releasing this part (even paid for) because they were affright I would put stop payment on it after part pick up and requested that I speak to Mark, the manager. I called him and told him that I emailed already my confirmation for the cost of transmission, they took my credit card payment so why doesn't he release this part - he told me he fills that I would charge back my credit card and they would not get payment for the part. I said fine, I asked my delivery person to leave and ask Wes to process refund to both my MC and visa. Still waiting for refund confirmation - I asked for that hours ago. I recommend to everyone not to deal with this dealer, there are other dealers around so deal with them. And it doesn't matter if I'm from Toronto or Buffalo - if somebody wants to do treks with their credit card payments then they'll do it, so this dealer should not except any credit card payments at all - they are being hypocrites. More

A thief in the service department Our car was in for a service appt today and while there, an item was stolen from the car. Additionally, they failed to even service the car. I will ne Our car was in for a service appt today and while there, an item was stolen from the car. Additionally, they failed to even service the car. I will never go to Mike Barney Nissan again. You have been warned! More

Great Dealership . They don't sell you a car here, they help you buy one. Great sales people, explain everything to you and your the budget that you have to work with They don't sell you a car here, they help you buy one. Great sales people, explain everything to you and your the budget that you have to work with. Sales Manager checks the paperwork and doesn't hold you hostage for hours on end to approve or disapprove a sale. Best Service, that I've found in local dealerships. Tony and Steve, treat you with respect, and if your retired, they'll help you spread your service appointments, unless your vehicle needs immediate attention for safety. They do check for recalls and service bulletins to make your vehicle runs in top condition through all seasons. Parts staff and mechanics are customer friendly, as are the women in accounting and appointment scheduling. You don't have to drive to Orchard Park. Lockport ,Clarence or East Amherst to find better sales and service than these employees and managers . More

Service in vehicle before purchase The reason I give them a low rating is because I only had my vehicle a year and have not put 10,000 miles on it yet and need breaks and rotors all aro The reason I give them a low rating is because I only had my vehicle a year and have not put 10,000 miles on it yet and need breaks and rotors all around. This is going to cost me like 700.00 dollars and they not going to do anything about it. I feel all of this should have been changed when I purchased it. How I need rotors already? Telling me it passed inspection ( so what ) I should not have to eat such a high bill already and have not put 10,000 miles on it yet. I feel like I'm being treated unjustly. This is the second time I gave a bad review. They say sales person should have done this but right now I get no help. Other than that staff is pleasant. More

accomodating. alway amiable and explain options. They have straightened out problems as well. though I have not done direct comparison, I am not sure they are the alway amiable and explain options. They have straightened out problems as well. though I have not done direct comparison, I am not sure they are the least expensive. More

Great Job! Joe delivered great customer service! We arrived at the dealership for a repair and was told that there was a great sale going on for 2015 new leases. Joe delivered great customer service! We arrived at the dealership for a repair and was told that there was a great sale going on for 2015 new leases. Joe took care of us right away and made the deal go through smoothly. The next day we drove away with a new lease at a lower payment! Thanks Joe! More

I had a wonderful service experience at Mike Barney Nissan recently and wanted to share it and say THANK YOU! I needed an inspection (It was very close to the end of the month and I needed it VERY quic Nissan recently and wanted to share it and say THANK YOU! I needed an inspection (It was very close to the end of the month and I needed it VERY quickly!) and an oil change. Tony, one of the service advisors, was very accommodating with my schedule and understood the urgency. When I brought my Sentra in, Craig Junior was efficient with the paperwork. I was in and out of the service waiting area in no time. I hardly had time to finish my coffee (which was fresh, by the way). I did finish the cookie though. I purchased my vehicle here and could certainly take it elsewhere for basic service like this, especially since I live nearly 30 miles away, but I wouldn’t even consider that. I always have a good experience at Mike Barney Nissan. I highly recommend this dealership not only for sales, but for service too. More

We could not let this opportunity pass without our sincere, heartfelt THANKS! We purchased my 2007 Murano from another dealership. Since that time, every service experience has been an extremely fr sincere, heartfelt THANKS! We purchased my 2007 Murano from another dealership. Since that time, every service experience has been an extremely frustrating exercise! You see, we have been a family of Fords for 40 years and have CONSISTENTLY experienced EXCELLENT service! It was never any other way from start to finish! The first time I had a need for service with my Murano, I never thought that customer service would be anything but excellent. Unfortunately, I found this was not the case. Each time was a similar frustrating experience. When I would call the service dept. on the phone and ask a question about a specific Murano problem I was experiencing, I was told “ We really couldn’t say, you will have to just bring it in and drop it off”. I was encouraged to choose a day that was acceptable for the dealership. Waiting for my vehicle to be diagnosed while experiencing the problem was not a realistic option. I began to wonder what the purpose of making an service appointment was. It didn’t appear to be to accurately reproduce and properly diagnose the problem, 1st attempt and not 2nd and 3rd attempts. I have since tried 3 different Nissan dealerships hoping for that “Familiar Fantastic Ford” kind of service but to no avail. My extended warranty is about to expire and I knew I had to go back to a dealer and endure this miserable process. I called a few times to dialog and explain some of the things that where going on that needed attention and each time hung up feeling frustrated. I dreaded going back expecting little or no resolution of the problems, with a hefty fee to boot. The following week I was greeted by Dave Anderson at my local post office. Dave recognized me from when he was employed at another dealership that I had visited. After a brief talk he encouraged me to call Mike Barney, his place of work, saying he knew I wouldn’t be disappointed. Last week I called Mike Barney and spoke with Tony. He actually talked to me intelligently about some possible solutions for my Murano and set a time for me to come in. He asked if I was going to wait or drop it off and told me what to expect....what a great refreshing surprise! That morning I had a conflict which made it necessary for me to delay my appointment time by 1 hour. It was so easy and efficient. The first gal who answered the phone was able to assist me. No transfer of calls, just simple, friendly and a “no problem” attitude! Friday morning, I arrived at your service dept. Tony personally walked through my car issues with me talking about different possible solutions. Again, it was clear he had a good working knowledge of Muranos and their history and was willing to spend the time needed in the problem solving process. One and a half hours later, in a very comfortable waiting area, Tony called me in to see my car. With him was the mechanic, Keith, who had worked on it. Tony went through each item on my work order, while Keith was there to answer any further questions I may have had. I was in awe! And to top it all off, while working on my car, Keith found a ball joint issue that needed to be taken care of that I was not even aware of. This gave me great comfort knowing that Keith not only did what was asked but went a step beyond. That’s the kind of work ethic I have been raised with and have grown to look for. Wow! This was beginning to have a familiar tone to it. Could this be my “Familiar Fantastic Ford” kind of service? Tony ordered my part and will call me to set up an appointment to come in for my warranty work to be completed. I already know it will take an hour and a half, which gives me the ability to plan my work day accordingly. I know this was a long letter, but it was important you know our history to fully appreciate our thanks. This was a huge deal to my husband and me. We both just want to say a heartfelt THANK YOU! This experience has redeemed our belief in a knowledge based, efficient, kind, professional, work ethic that seems to take a personal interest in their customers from start to finish. Well done team. Thank you! More

Second visit to your service dept. for recalls on my vehicle and I am impressed by the organization, professionalism, and friendliness of Craig Gage Jr and the other staff. I was greeted and welcomed w vehicle and I am impressed by the organization, professionalism, and friendliness of Craig Gage Jr and the other staff. I was greeted and welcomed when i first arrived. They quickly took the information and the work was done quickly. Both times, the technician took the time to explain what was done on my car. Thank you for providing a place where I can feel confident that my car is in good hands. More

GOOD SERVICE TEAM, WHEN I ARRIVED AT THE DEALER THE GOOD SERVICE TEAM, WHEN I ARRIVED AT THE DEALER THE VEHICLE WAS WHITEN UP QUICKLY AND TAKEN TO THE SHOP FOR SERVICE. I WAS ONLY AT THE DEALER FOR 1 GOOD SERVICE TEAM, WHEN I ARRIVED AT THE DEALER THE VEHICLE WAS WHITEN UP QUICKLY AND TAKEN TO THE SHOP FOR SERVICE. I WAS ONLY AT THE DEALER FOR 1 hr. More