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Mike Burch Ford Blackshear

Blackshear, GA

Overview
Employees
Reviews
Vehicles
4.7
526 Reviews
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304 Ware Street

Blackshear, GA

31516

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Showing 526 reviews

November 10, 2023

Wanna give a big shout out to Mike Burch Ford service department for screwing up on my explorer AGAIN! I had an appointment scheduled 2 weeks ago for a warranty repair on a converter. Dropped the car off More

by xdmastr77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Burch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jarrell, William Walker
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Nov 16, 2023 -

Mike Burch Ford Blackshear responded

We’re truly sorry to hear about your negative experience. Though the vehicle was not purchased here, once it was brought to our attention, we were able to assign the work to a technician to promptly resolve. But, we can understand your frustration. Necessary steps have been taken to ensure this kind of oversight does not happen again. We value your feedback and seek to provide the utmost level of service for all our customers.

Nov 27, 2023 -

xdmastr77 responded

To add to this clown show, I’ve been having intermittent electrical issues since I got my vehicle back from Mike Burch Ford. It finally shut down on me today on the way to the dealership to get it checked out. So, how about the battery cover and retaining plastic screws that hold the trim around the battery we’re just sitting under the hood unsecured. The positive battery cable was also left loose, which was what was causing the electrical issues. Wish I could post videos and pics of the electrical issues, loose parts and the vehicle shutting off, but I assure you, I have it all. I’ll be sending it to Ford..

November 09, 2023

Oil change and drain plug was not tight. Oil leaked out on garage floor. Lucky I saw it or that might have been an expensive oil change. More

by MUDFISH12260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Burch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Mike Burch Ford Blackshear responded

We’re very sorry to hear about your negative experience. Our Service Manager, Michael Burch, will be reaching out to you shortly. If you prefer, you can also call in and ask to speak with him at at (912) 449-4446. We value your feedback and seek to provide the utmost level of service for all our customers.

November 07, 2023

William was very helpful with an issue I had with my tire. It was resolved quickly and professionally. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Walker
Report | Print
Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 07, 2023

Best place to do business with y'all go and check them out.Go Dawgs More

by donaldrigdon.dr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Ball
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Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 07, 2023

Good to work with very courteous Best dealership that I have ever had the pleasure to work with More

by Satisfied customer
Recommend Dealer
Yes
Employees Worked With
Joey Lee, Joey Lee
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Nov 07, 2023 -

Satisfied customer responded

Thanks for the experience, good working with you all

Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 05, 2023

They have been very attentive to our needs. Finished the job in excellent timing. Thanks More

by tammyboyett.61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jarrell
Report | Print
Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

November 03, 2023

Always good and prompt service. Commutate with me on any problem they see that needs attention. Makes the repairs and on the spot. More

by eddieguy95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Jarrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jarrell, David Sweat, William Walker
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Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 27, 2023

Dealership couldn’t find or resolve issue. Still charged 150$ just for looking at my truck. More

by Jmm8181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Jarrell
Report | Print
Nov 08, 2023 -

Mike Burch Ford Blackshear responded

We’re very sorry to hear about your negative experience. Please feel free to call in and speak with us about it. Our office number is (912) 449-4446. We value your feedback and seek to provide the utmost level of service for all our customers.

October 25, 2023

They went above and beyond to make sure We were satisfied with the work they did in my car More

by Carrieowen1970
Recommend Dealer
Yes
Employees Worked With
Michael Jarrell, Michael Jarrell
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Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

October 24, 2023

The service advisor was very good at keeping me apprised of everything going on with my vehicle. The parts were in quickly and the truck was fixed in a timely manner. More

by CYNTHIAKAYPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Walker
Report | Print
Nov 08, 2023 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

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