MileOne Heritage Honda of Parkville

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Barry

My Review of MileOne Heritage Honda of Parkville:
18 years ago, I bought my first Honda Accord from Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable and helpful - and they offered me a great price on my trade-in as well as the most competitive price on my new Accord.

I loved the car, and I found the folks in the service department to be friendly, smart and always on time. They also surprised me by saving me money every time I went in for service.

In these last 18 years, I have bought several more Accords, plus a Civic for my college bound daughter, and a CRV for my wife. I've recommended Heritage Honda to my brothers and a good friend - who also wound up buying from Heritage Honda and loving the experience!

The past few years, I've been driving a Pilot which I also love and as important, I continue to love the knowledge that when I buy my car or get my car serviced at Heritage Honda, I'm getting the best value of any purchase I've ever made.

Honda is a great product. Dependable, good value, all that. But these days, there are lots of good cars out there. What's really unusual is the excellent service that you find at Heritage Honda.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Gretes

My Review of MileOne Heritage Honda of Parkville:
I have just purchased my second vehicle from Bill Gretes of Heritage Honda. As during my first experience eight years ago, this was a very pleasant experience. Mr. Gretes is a very seasoned car sales professional with a very curteous manner and a great deal of knowledge and experience. He is a person of honor and integrity who is an advocate for his loyal customers. When I produced a price quote below the sales price his dealership offered me, he readily worked with his sales manager to meet that price.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Ken Davis

My Review of MileOne Heritage Honda of Parkville:
We looked at three Accords and drove one of them. The sales rep's attitude has been just fine since the beginning. His attitude became worse when we started to negotiate the price. The sales rep and the manager were not honest and were not friendly. I said the car had an accident because the left fender was repainted. The sales rep said accidents don't reduce a car's value. The manager said buy a Civic if this car is over your budget.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Kirn

My Review of MileOne Heritage Honda of Parkville:
I have been a loyal customer of heritage Honda since November of 2001, when I bought my first Honda, a 2002 CRV. There was no question in my mind that I would go back to them when my car was totaled in an accident on 9/7/09. I got an 09 Civic and once again, my sales experience was stellar. Keith was wonderful to work with - Dan O'Neil answered my request for a quote very quickly. My favorite service tech is Rob Peters, what a great guy. Do not hesitate to buy your next new/used Honda from heritage, you will not be sorry!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Procheska

My Review of MileOne Heritage Honda of Parkville:
Quality of service was outstanding. They were of course very friendly but they were concerned with my needs. The salesman owner an Element so he has been extremely helpful with any questions or soncerns I had about the car. The price was much better then anyother dealer. Basicly, yes they wanted to sell me a car but they wanted to sell me the right one for my need at a price I could afford. They were not pushy with options or extras, but explained everything I was looking at or for.
My experience was wonderful and would and am recommending them to people who are looking for a car!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Jones

My Review of MileOne Heritage Honda of Parkville:
Rob was great! Very low pressure but yet very informative, he walked us through the entire process so their were no surprises. I cant recommend Rob and Heritage enough, they really seem to go out of their way to make you feel comfortable and confident about the purchase. I recommend everyone to go to Heritage and see Rob!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chuck Tracey

My Review of MileOne Heritage Honda of Parkville:
This was the best car purchase I have ever experienced and it was for a used car! All of my cars have always been new buys but since I have a teenager I won't need a van for much longer and decided to buy a used one to tie me over for the next two years as my old van was, well, really old (10 years).

From the time my husband and I found our van on Vehix to the time we signed the deal (two weeks later) we were never pressured by our sales person Chuck Tracy. He kept the van to the side for us until we made the purchase and we are very grateful.

Additionally the van was exactly in the condition advertised and we got the price promised online. Perfect from start to finish!

Thanks Chuck!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Alban and Hal Neat

My Review of MileOne Heritage Honda of Parkville:
Our sales experience today was exceptional from initial contact to delivery of our CRV. Hal Neat provided a quote soon after we made the request. The quote was clear, spelled out all details, and provided ample time for response. The quote was reasonable considering the low inventory left after the CARS program. The quote was also consistent with the average sales price in the area and over $700 lower than the quote from another dealer. We called before coming in and were further impressed ... Dan Alban said the car would be washed, waxed, and ready for the test drive. Dan worked with us at the dealership - test drive, paperwork, navigation set-up, orientation, and plates. The price we paid matched our quote ... no surprises, no high pressure sales. The entire process was so efficient, smooth, and painless that we still can't believe how pleasant and easy it was. Hal and Dan were thorough, professional, and friendly throughout. If you want excellent customer service and value your time, talk to Hal or Dan - you won't be disappointed.

Other pluses regarding the dealership ... The location is convenient, just off 695. There's also a small but nice play room for the little ones that may be with you. It's evident that this dealership gave a lot of thought in recruiting their staff and designing their facilities for customer service! Way to go!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Jones, Hal Neat, Jared Weisfeld

My Review of MileOne Heritage Honda of Parkville:
I had a great sales experience today. Each staff person I interacted with competently and knowledgeably handled their end of the job in a friendly way. I will strongly consider buying my next car from these folks in the years to come and would not hesitate to recommend them based upon my experience today.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mok Bsaiso and Jared Weisfeld

My Review of MileOne Heritage Honda of Parkville:
This has been the best experience ever. My first time ever buying a new car, and I would highly recommend this dealership to anyone.

Mok Bsaiso and Jared Wesifeld were very helpful, and went the extra mile to make sure I purchased the car I wanted with good rates. They answered all my questions, anticipated the ones I hadn't asked yet, and all answers were clear and concise.

I can see why this dealership was very busy if everyone that works there is anything like these two people. I've never really been a customer for life kind of person, but I do value the personal touch in a sales-oriented environment, I will be going back for all my service needs.

Thanks,
Charlene Cheatham

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