Reason for Visit: Service
I recommend this dealer: No
My Review of Millenium Infiniti:
All scum bags.
My 2003 FX 45 was towed in because of engine problems. It has an infiniti warranty until 100,000 miles. The service man that called me, told me that basically the car was "ancient" to use his word, and that with 85,000 miles on the clock, I should expect to have constant problems. His suggestions included cleaning my ground wires among other things, - all conveniently not covered under warranty. I told them I'd like to hold off on the non-warranty repairs since the car was 'so old'. The one warranty repair they did complete did not solve the problem. I called over 10 times over the two day span they had the car. They disconnected me or hung up 80% of the time. On the rare occasion when I did get ahold of someone it was usual the receptionist, who was brusk and kept asking what I NEEDED and when I explained that I wanted an answer as to the status of the repair and when I could pick the car up, they kept saying, "we'll call you." In the meantime, they never called and when I called them around 6pm they said, "o, the car's been done for hours". I told them I'd pick it up at 8pm.
They insisted that I give the my credit card over the phone so they could run it during normal business hours, and that the receptionist would have my keys when I arrived. When I got there, the receptionist I'd been speaking to all day told me she'd never heard of my or my car before, and I must have the wrong dealership. I almost believed her until I used my cellphone to redial the last number they'd called me from and her phone rang. Then I had to walk around the lot pressing the panic button on my spare remote (I don't know what made me bring it but thank god I did). When I found the car, it was buried in the back and it was FILTHY!
When I started it, I noticed that the half a tank of gas the car had in it was gone and the light was on. They'd put 85 miles on the car over 2 days, used all the gas, and lost all of the paperwork to boot.
So now, my car is at my local dealer being worked on, and in the meantime I'm struggling to get in contact with the service manager at Infiniti of Manhasset to insist on a refund. Off the record, my dealer said it didn't look like they'd done anything to the car at all. They're wrong however; after all, they did put 85miles on it, use up all the gas and get it totally filthy - which pissed me off even more since it was waxed the day before.
Bottom line, they are scum bags, and are not to be trusted. If you look closely at the other reviews on this site, you'll notice that everyone says they keep bringing the car back in for the same repairs. That's because they never fix anything.
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