Mills Honda - Service Center

On time, explained clearly what needed to be done and did it at a fair price. did it at a fair price. More

I was told on three separate occasions that I would have my car in the service department by the next day and it wasn't until the third time it got in on the day I was told it would be there. Was told they my car in the service department by the next day and it wasn't until the third time it got in on the day I was told it would be there. Was told they put off servicing it because it was an easier repair than others. Vehicle was there just short of two weeks and if I hadn't expressed my frustration with the fact they never answered the phone and my messages would not be answered that that someone finally got a hold of me after it was there all week I don't know that I would still be waiting to here from them. Need to get your act together. More

Usually only one tech on for the day. Long wait for an appointment. Have had two recalls for a long time with no results getting the parts. Long wait for an appointment. Have had two recalls for a long time with no results getting the parts. More

Excellent service and great understanding. Happy with all aspects of the maintenance.. very thorough explanation and answered several questions we had. Happy with all aspects of the maintenance.. very thorough explanation and answered several questions we had. More

I have used this dealership for 16 years and always been satisfied with the service and sales departments. There appears to have been quite a turnover in both departments and with that I understand there i satisfied with the service and sales departments. There appears to have been quite a turnover in both departments and with that I understand there is some training needed, etc. I was somewhat disappointed the last two times I've been in with communication from the service department employees, hoping it will improve with time. The last time I was in there were people in the sales department standing around the popcorn machine swearing and carrying on about a call with someone. It was very unprofessional and they both saw me sitting in the waiting area and continued their conversation. I am hoping things will improve because I'd like to keep my business there but I will be taking it elsewhere if it doesn't soon. More

Courteous service personnel, fast process to complete the scheduled work. Comfortable waiting area. Much appreciated. scheduled work. Comfortable waiting area. Much appreciated. More

Still good service but I don't see any familiar faces. Oil change price jumped now that different service manager is in. Oil change price jumped now that different service manager is in. More

My family has been with Honda since the Tanner Honda days and the service department has changed significantly since the early 2000’s. Some members of the team are great but appointment availability, parts a and the service department has changed significantly since the early 2000’s. Some members of the team are great but appointment availability, parts availability and attention to detail is not what it used to be. We’ve kept going back because there are times when the team members and quality are very good and then the next dealing is less than desirable. So, fingers crossed that you can retain quality employees who strive to give great service. With the higher cost of cost of everything, I hope the company passes on profits to their employees to incentivize them to stay AND provide quality service. More

Service department seems to be slipping. Taking car to Luther in Wait Park. Friendly though Taking car to Luther in Wait Park. Friendly though More

Kori did a great job checking my vehicle in for service and explained what the code means. Service technician was very thorough. and explained what the code means. Service technician was very thorough. More