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Milnes Ford Inc

Lapeer, MI

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Reviews
Vehicles
4.8
147 Reviews
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333 E Genesee St.

Lapeer, MI

48446

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Showing 147 reviews

July 14, 2025

Was pleased with the dealership getting into new car unfortunately dropping car off tomorrow morning for service More

by sarge82375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abbey byrne
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July 01, 2025

Please see my google review. Blake you know what’s up with this and your poor service department and even worse service manager. More

by Rasaan.thornton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Mckee
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Jul 02, 2025 -

Milnes Ford Inc responded

Hi Rasaan, Thanks for the review. You purchased a 30 year old vehicle as-is. We’ve explained to you the cause of the engine failure several times. We gave you several options to trade in your vehicle for a different budget vehicle and you declined. We offered to help assist with the cost of the engine replacement and that wasn’t enough. So we went ahead and replaced the engine at no cost to you for customer satisfaction. We offered you a free rental while we had the vehicle diagnosed so you could get to work. After we found and explained the cause of the engine failure and agreed to pay for the repairs we gave you the option to either return the rental while it’s being worked on or going forward you would be responsible to pay for the rental at a discounted rate. You acknowledged this via email on June 14th and agreed to pay for the rental. When you picked up your vehicle yesterday you returned the rental with scratches all over the back of the truck. It was not minor. We noted the damage and took pictures. Per the rental agreement you signed you are responsible for the damage. I emailed you yesterday with an update that our body shop will try and buff out the scratches first. I told you if they can’t buff it out then we will be reaching out with next steps and an estimate. We haven’t billed you anything as of yet for the damage. You also left out the fact you were verbally hostile to one of our female employees. This is completely unacceptable and we will not tolerate this behavior. We’ve gone above and beyond to fix your vehicle. We always try to take care of our customers and you should know this being that you worked here in sales. We wish you the best. Blake Milnes GM

May 16, 2025

This is our second time my wife and I leased a vehicle through Milnes Ford. Abbey reached out to me a couple months ago regarding our lease. Dealing with her was a joy. Expressed our wants and she came More

by Scott E. McKay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abbey Byrne
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May 16, 2025 -

Scott E. McKay responded

Great Dealership!

May 13, 2025

Joshua Cline was a pleasure to work with and very informative !Whole process went smoothly. More

by whitman_greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Cline
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April 11, 2025

Abbey is THE BEST! ! Thank you for everything. We will be sending all of our referrals your way. More

by elizabunny707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abbey
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April 06, 2025

My overall experience with this dealership was great everyone is beyond kind and very helpful someone who did stand out to me was Abbey she helped me find the perfect car her customer service was unmatc More

by Ruby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abbey
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April 05, 2025

Abigail did a wonderful job in helping me. She was friendly, thoughtful and full of wisdom that helped not only with the car! The dealership was welcoming and an overall wonderful experience! More

by celestina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abigail
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April 02, 2025

Kayla is a great sales person to deal with. Will help get you into a vehicle that fits into your needs. More

by layner19
Recommend Dealer
Yes
Employees Worked With
Kayla Wilcox
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April 01, 2025

Very clean and great selection. Abbey was really knowledgeable and professional. Excited about purchasing from here. More

by michrpree
Recommend Dealer
Yes
Employees Worked With
Abbey
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April 01, 2025

Kayla was amazing to work with! Personable and honest. Will definitely be getting ahold of her for the next vehicle we need. More

by megan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kayla Wilcox
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