Milton Martin Honda - Service Center

Made an appointment for a recall issue by phone. Brought Made an appointment for a recall issue by phone. Brought it in at schedued time only to be told part had to be ordered. No one on the phone knew this Made an appointment for a recall issue by phone. Brought it in at schedued time only to be told part had to be ordered. No one on the phone knew this. Part was to take 2 days to get there. Waited a week, changing weekend plans coming back a day early to complete service. Was told they didn’t order the part the previous week, then wanted to know who I talked to when I told them the story. They don’t know who my service advisor was? 2 1/2 weeks later, recall still needs to be done. Going somewhere else. Don’t waste your time here. More

Always a good experience for service I have over 300K miles on my S2000--all the folks at MMH Service Department have helped to keep it going for the last ten years! Every one of the ser I have over 300K miles on my S2000--all the folks at MMH Service Department have helped to keep it going for the last ten years! Every one of the service department folks with whom I have worked have been utterly professional, kind, and accommodating, especially Matt McKinley. More

I have had the worst experience ever at this dealerships’s service department. My daughter’s AC went out right before she graduated last May. We live six hours away, so we called around and told dealerships’s service department. My daughter’s AC went out right before she graduated last May. We live six hours away, so we called around and told her to take it to Milton Martin in Gainesville. First, after she picked it up, blue green liquid starting dripping into her car on her way back to her apartment. When she took it back, they discovered they had put the wrong size O rings in the car. She picked it up again and realized the air wasn’t blowing cold. She brought it back again, and after she picked it up, she packed up after graduation and drove home. An hour into the trip, the AC stopped working. Since May of last year, we have taken that vehicle to them to repair at least five more times, and we ended up taking it locally a few times. The AC still does not stay cold, and now, they have told us it is no longer under warranty when it has NEVER been fixed. Unfortunately, our son’s AC went out a month after our daughter’s and we had no idea the nightmare we were heading into. The servicemen seem really nice and willing to fix your car, but don’t be fooled like we were! We told him to take it to Milton Martin at that time. They replaced a part and sent him home. Of course, it did not work and he lived almost two hours away at his college. He took it back in a few weeks later, and they replaced another part. We were up to $1200+ by then. He didn’t tell us it still wasn’t working because he didn’t drive it much, living less than a mile from his school and it had gotten cooler in Atlanta. He realized how bad it was as soon as the weather started warming up in these past month or so. Now that he is home, we just took it in to a local Honda dealership, and they say it needs another part to fix it for $1400. That will be a total of right at $5000 for both cars and neither work at present. I will never take or recommend this dealership to anyone, and my husband and I have sworn off Honda’s altogether because of this. Honda doesn’t even stand behind their customers when it comes to service and parts! More

They dont care I do not recommend this dealership or Hondas at all anymore. I have owned crv’s and loved them..until I need more space and reluctantly bought a van. I do not recommend this dealership or Hondas at all anymore. I have owned crv’s and loved them..until I need more space and reluctantly bought a van. I have three kids and drive clients to doctors appointments for my job. I had thought hondas were known for reliability so I spent my savings on a 2011 odyssey with 117 miles (thats not bad for a honda right!) I surprisedly love the van, but after owning a week I checked the oil before going on our vacation (6 hours) and noticed it was a little low. No big deal we added oil. On the bag from vacation we got a check engine light an shuddering. I took it here to get checked and was told its a $3400 fix! 😱 no way i can afford that. But good news honda has an extended warranty for that! Nope i was just 5 months out of that warranty. I called America Hondas motors and they seemed to want to help, after two months of back and forth they call the dealership to schedule my apt to have it fixed. Yay! But no the customer service rep at this dealership has denied because I havent owned the van that long?! So here I am out $12,000 i spent on this van. Using a quart of oil and week, no way to afford fixing and dreading the day it breaks down again and i cant even drive to work. Must be nice to work in the office and deny people help? Needless to say i will NEVER buy another Honda anything! More

Sales and Service When we purchased our Ridgeline I was told the extended warranty Hondacare is just like the factory warranty. I had them install a tonneau cover and l When we purchased our Ridgeline I was told the extended warranty Hondacare is just like the factory warranty. I had them install a tonneau cover and lock for the tailgate when I had it serviced at 36,000 miles. The back up camera went out at 41,000 miles. I took it in for service and they said no problem might have something to do with the lock install. When I picked it up I had a huge labor bill. They explained to me that Hondacare does not pay for labor unless there is a part replaced, and they just had to do a hard reset to fix the camera. So the labor charge is for the diagnostic time to know it just needed to be reset. He went on to tell me Hondacare takes a hard stand on labor charges. Beware the Hondacare extended warranty is not like the factory warranty. Interesting how it changes from purchase time to repair time. More

Parts service Bad service came in to get a part to my honda the person never told me they will charge 20% if i will return the part. I do not recommended get parts Bad service came in to get a part to my honda the person never told me they will charge 20% if i will return the part. I do not recommended get parts in this dealer. More

Routine Maintenance Even though I messed up and didn't finish the online appointment, they still took the car and did a Honda B-1 maintenance service. They also complete Even though I messed up and didn't finish the online appointment, they still took the car and did a Honda B-1 maintenance service. They also completed the service very quickly. More

Great Service! Matt was great--he carefully reviewed what we would need to do in our service, and when we picked up the car, he went through the service report with Matt was great--he carefully reviewed what we would need to do in our service, and when we picked up the car, he went through the service report with us in detail. More

Great Service Oil, brakes, and tires. Easy in and easy out. Great service. Tot takes the time to understand your concerns and offer solutions. We have been using Mi Oil, brakes, and tires. Easy in and easy out. Great service. Tot takes the time to understand your concerns and offer solutions. We have been using Milton Martin Honda for over 10 years now. Curt is glad to see you. Always a pleasure. More

Brake service Wonderful service and quality work. Brakes replaced; oil change and tire rotation. Service was routine. Test drove car for "noise" and was not able t Wonderful service and quality work. Brakes replaced; oil change and tire rotation. Service was routine. Test drove car for "noise" and was not able to locate. All good More