My Review Of Mini of Morristown :
Worst dealer experience I have ever had so far. Joe, the salesman was very cut and dry, not very friendly or accommodating. When I expressed what kind of monthly payment I was thinking about for the car, he told me, " yea, and I want to go to Disney World, but we just don't always get everything we want." I couldn't believe the response! I decided not to pursue the car, and the grief they gave me getting my deposit back was incredible. It took me calling almost every day, FOR A MONTH, before they credited me. I could never get in touch with Russ Wildrick, the manager. When I was able to speak with him directly, he had a different excuse every time as to why I still haven't received my deposit, mostly "paperwork" processing. I paid with a credit card- at my job if I need to refund someone back their money, it's done in seconds. I never heard such nonsense. His tone was clear that he did not have any regard for me or my concerns, such shoddy customer service, considering this was an established dealer in the heart of Morristown. It was absolutely the worse run around I have ever gotten. I could have expected it from the salesman, but not the manager of the dealer. I went elsewhere, got the most wonderful car and was treated with the utmost customer service, that I should of had at Mini of Morristown. I will never recommend this dealership to anyone...ever.
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