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Miracle Buick GMC of Kutztown - Service Center
Fleetwood, PA
12 Reviews
12 Reviews of Miracle Buick GMC of Kutztown - Service Center
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December 05, 2024
The service dept is inexperienced mechanics the tore out my engine saying a piston was bad due to a compression test but never checked back pressure on the motor..the catalyst converter was bad not the engi my engine saying a piston was bad due to a compression test but never checked back pressure on the motor..the catalyst converter was bad not the engine. So my engine was torn apart for being misdiagnosed..Then they wanted an extreme amount to fix a problem that didn't exist .Dont ever take your vehicle to their service dept for repairs.. More
by Chrissy622
Employees Worked With
Service manager
October 11, 2024
Took my truck in to be diagnosed which the mechanics misdiagnosed it ripped my engine apart only to find out the warranty co did not find anything wrong with the part so I had to tow my truck away with misdiagnosed it ripped my engine apart only to find out the warranty co did not find anything wrong with the part so I had to tow my truck away with the engine ripped apart in the bed of my truck.. I would never trust this place again to work on anything..I am making payments on a truck that has no engine in cause they wanted 10000 to replace it trying to scam the warrenty co then me. More
by Chrissy622
Employees Worked With
Nicole and service dept
November 23, 2023
Truck was in for service. I complained about the last service and how they did not grease any of the grease fittings. The service advisor made a note to grease the fittings. I complained about the last service and how they did not grease any of the grease fittings. The service advisor made a note to grease the fittings. Once again, they did not! Time to find another repair center. Very disappointed for the cost of the service! More
by Disappointed
Employees Worked With
Nicole
July 27, 2022
It seems to take some time to get an appointment if you want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second person in the dealership in the morning. It seems to take a long time to have things done when waiting. I always ask to have my car wash. But most of the time there is always some excuse. This time they said it was washed but you could not tell that because it still was dirty. I have had other dealerships wash your car anytime you brought it in without any issues. Stuff is usually friendly. More
by mom
Employees Worked With
don't know
February 22, 2022
Kutztown Auto was great. They were on time, Excellent service, and very friendly. They came to my house to pick me up and take me to their service department so I could get m They were on time, Excellent service, and very friendly. They came to my house to pick me up and take me to their service department so I could get my truck. Very nice people to deal with. Thank you for the great service. More
by Plpain
Employees Worked With
Don’t know
November 18, 2021
Great service and friendly staff. Vehicle received when promised. Was clean upon hand off. Always feel they provide the best service and explain everything that was done or is going to be needed. promised. Was clean upon hand off. Always feel they provide the best service and explain everything that was done or is going to be needed. More
by srclouden
Employees Worked With
Josh
November 01, 2021
Just want to thank, Ian. For his time and getting my car in and in Lee’s then 2hrs. Had a check engine lite on. Called my salesman Jeremy, and he got me appointment. With service. Very happy with the staff in and in Lee’s then 2hrs. Had a check engine lite on. Called my salesman Jeremy, and he got me appointment. With service. Very happy with the staff at Kutztown auto. Service was very professional. My wife and daughter and brother. Got vechiles at Kutztown auto. Thanks to Jeremy. Very satisfied with your service. More
by lorahdave
Employees Worked With
Ian service manager. And Jeremy salesmen
May 05, 2021
The service was great and the people were very professional in the text did a very good job And I would highly recommend Schalles and service to a friend professional in the text did a very good job And I would highly recommend Schalles and service to a friend More
by Denali
Employees Worked With
Service
April 17, 2021
I bought my used certified gmc from Kutztown and d a great experience. Beautiful vehicle, great sales department. Everyone is friendly and service department is very convenient for scheduling. great experience. Beautiful vehicle, great sales department. Everyone is friendly and service department is very convenient for scheduling. More
by rkckham
Employees Worked With
Joe Shamar
