Mirak Chevrolet Hyundai

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug

My Review of Mirak Chevrolet Hyundai:
I brought my car in for bodywork caused by an accident that was the other guys fault. Doug at Mirak helped me through the insurance paperwork process (I had never had to do this before), which was very helpful. He kept me informed throughout the whole process, from estimate, to ordering my parts, to the estimated time my car would be ready. When I picked up my car I almost didn't recognize it. Not only was the body work impeccable but the paint job made my car look better than when I rolled it off the sales lot 10 years ago! And to my surprise they had cleaned every inch of my car as well -- we're talking inside and out (including getting the rust off my tire rims). The ease of working with this dealership and the frieldly atmosphere, coupled with the beautiful work they did have turned me into a customer should I ever need work again.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: paul difeo

My Review of Mirak Chevrolet Hyundai:
I bought my car 0n 5-6-09 the day i picked it up it was making a low wineing noise the salesman told me they just installed a new belt and it would probably decrease when the belt breaks in. Well it did,nt so i called the dealerships service department with that funny feeling you get in the pit of your stomach.surpriseing enough they were prompt courtiest and beleave it or not very friendly im glad i bought my car there no fooling.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jeff

My Review of Mirak Chevrolet Hyundai:
Was surprised to see so many complimentary reviews for Mirak on this site. It looks staged to me. If you look at other sites, you will see quite the opposite and a real eye opener of the terrible experiences people have had with this particular car dealer. Make sure you check them out to get the whole picture and a more accurate one of this dealer.

Quite the bad sales experience here. What I found hard to believe is that they actually have two different prices on cars there: the list price on the car in the lot and a totally different one listed on their website for the same vehicle. This is when the salesman offers you the price listed on the web (the lesser price of the two) and actually acts like he's doing you a favor. I believe the salesman did use the word "favor" too.

Never heard of two prices on the same car before. Didn't appreciate this slick sales tactic and got out of there quick! I ended up going to another dealer who had only one price for a vehicle of the same make and model and you could actually get a good deal.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bruce Traibor / Body Shop - Manager

My Review of Mirak Chevrolet Hyundai:
I was recommended by a family member to Mirak for body work needed on my
mercedes sedan. Mirak not being a Mercedes dealership I was skeptical on how the final product would come out. I was going on vacation and brought the car down last minute (week before )to see if they could accomadate me and Bruce was wonderful. He said that he could take care of the car while I was on vacation and gave me an estimate in a manner of minutes. The car came out beautiful, I would highly recommend Bruce and Mirak for any type of Service required, friendly and professional. A great experience.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Mark Thompson

My Review of Mirak Chevrolet Hyundai:
Called ahead of time and asked if they needed an 07 Chevy Malibu, and they said YES, come on in to get appraised. Came in, they appraised and rejected the car (there is nothing wrong with the car), and I told him "If you didn't need one, why did you make me come in?" His answer was an excuse, so I won't bother referring anyone to their dealership. They don't understand that when a dealership is rude, they won't get any referrals.

I live in Cambridge, so it wasn't an issue coming in regarding distance, however, being busy I felt that my time was wasted, and I agree with the rating that "Eternity" gave, they weren't friendly at all, they acted as if they were being bothered. If they were bothered, why tell the person on the phone that they could definitely use an 07 Chevy Malibu? How do they know that eventually I would buy another car.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Difeo

My Review of Mirak Chevrolet Hyundai:
Living in a new area finding a location to service my vehicle was a daunting task. I asked around and had heard good things about the Mirak Service department. I made an appoinment and showed up as soon as the service department opened at 9. I spoke with Paul who was very friendly and accomadating, he took my information and I waited while a technician diagnosed my problem. About 30 minutes later, the technician had diagnosed my problem and Paul offered the courtesy shuttle to help me get a ride home. I was kept up to date on progress throughout the day and was lucky to find that the problem was under warantee and fixed within one day. Not only did they do a great job repairing my car, but they also found an underlying problem that needed to be fixed, also without charge. This service department, and Paul in particular went above and beyond in all aspects of service, I will never take my car elsewhere for work, even routine maintence.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig

My Review of Mirak Chevrolet Hyundai:
Our 2007 Hyundai Sonata has been great since the purchase back two years ago. I found the left-side mirror was a bit loose recently, it seemed like someone hit and run in the parking lot. We came to Mirak, talked with Craig, he checked the mirror up thoroughly and explained to us that the plastic part underneath was broken. Then he replaced the broken part for us right after without charge even though this is not under warranty! We were so pleased. Craig has been very friendly, patient and knowledgeable, we had a great experience at Mirak.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Hayes

My Review of Mirak Chevrolet Hyundai:
I have given all 5's or "excellents" because my experience with Myrak Service and Bill Hayes is always wonderful. Bill is extremely knowledgeable about cars. He possesses a great attitude toward customers, something not found easily these days. I have had two Hyundai automobiles in the last ten years, and my third will be a Hyundai. I hope that Bill will be working at Myrak for a long time. If so, he will be my "go-to" guy!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bruce and Doug

My Review of Mirak Chevrolet Hyundai:
Twice I have been to Mirak for body work and they did an outstanding job in repairing the damage (car looks like new). Second repair required several calls to the insurance company, which they handled. They give thorough estimates, so you have a good idea of what the cost will be. While my car was in the body shop, they found a service issue which needed repair, something which I had asked about at another auto shop when I had my oil changed but got no answer about. I have since returned to the service department to have the car repaired and plan on going there for my service from now on. The shop is at a convenient location (on the bus line) and they have a van to drive customers after they drop their cars off for repair. Staff is friendly and very helpful, taking time to answer any and all questions.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Larry Mitchel

My Review of Mirak Chevrolet Hyundai:
Mirak's Service department is the reason we've purchased 8 chevrolets and had them serviced there over the past 25 years. Larry Mitchel is great, as are many of the mechanics and technicians we have dealt with over many years. This is an extra sentence to get to 250 characters.

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