Mission Mitsubishi - Service Center

warning, think twice before you buy your car from here. The service and customer service is one of the worst and most unprofessional I have ever dealt with. Empty promises and ZERO ACCOUNTABILITY with Zero The service and customer service is one of the worst and most unprofessional I have ever dealt with. Empty promises and ZERO ACCOUNTABILITY with Zero results . The service department is the worse , the communication is poor. The whole establishment is bare minimum from the beginning to the end. From their waiting area to their employees with the exception of Abraham Romo (he deserves a better employer) My personal experience has always been terrible with the service department from being over charged, to the car not being returned in the same conditions, to delayed service you name it I’ve experienced it. The service had gotten so bad that I had a direct line to Elo the service manger (worst of the worst ) to the point of who ever gave him his title should be fired for hiring such a bitter lack of respect individual. Elo Has zero customer service and takes zero accountability for when he has fell short on his word & for his employees beneath him who are his puppets (Armando) literally the blind leading the blind. Elo is classless and when you tell him you’re disappointed he will disrespect you and tell his puppets to NOT service your vehicle . I have proof of every interaction I’ve had with this no good establishment. I spoke with Louis the pretend manager who said he was the general manager then later found out he is the internet manager .I received One follow up from Louis with zero information & zero results after I left tons of voicemails and messages but never herd back . louis stated he knows the owners & cares but certainly dropped the ball we never spoke again so then I Spoke with Jack the sales manager & he did absolutely nothing but run his mouth also zero results . Unfortunately there is no corporate number and it’s one big circle with no accountability. Everyone passes it off until it falls to the waste side. My car went in for routine maintenance and a check up On an on going issue with my wireless charger they conducted a reset and now the whole thing is messed up I went in Jan 12th & they kept my car over night with no conversation left me careless overnight then they called me the next day saying they messed up they are going to keep my car even longer . Only to find out they were lying about the issue told Elo how upset I was because there was no follow up on his word, he made the issue worse then told them Not to work on it here we are a month later and not one call has came my way with neither an apology or Information but it’s okay a claim will be made To the better business bureau and we will have conversations with legal in the future I’m sick of waiting for them to take accountability and to threaten a customer then make light of it then leave a car in a condition worse then how it was given . You’ve crossed the line . We will be in touch . & to the owners . You left Elo unchecked for too long .& to the managers who pretended to give a xxxx your just as guilty as the idiot who set you all Up clean up his mess. More

Service Ruben rodriguez not only advise me about the maintenance of my vehicles but goes beyond and suggested how can i save on my bill always very helpful an Ruben rodriguez not only advise me about the maintenance of my vehicles but goes beyond and suggested how can i save on my bill always very helpful and ready to take care my needs i had bought 3 cars there and i always look for his advise is rare to found somebody to trust in this business. More

New car Today I had the best experience with the car salesman Azzam. Words cannot explain the joy I feel . I went this morning to get my car serviced not know Today I had the best experience with the car salesman Azzam. Words cannot explain the joy I feel . I went this morning to get my car serviced not knowing that I would be coming out with a new car. Azzam and Henry went above and beyond for me . They are top notch in my book.Thank you Thank you Sincerely Rhonda Roberts More

Rear Wheel Alignment Issue I own a 2015 Mitsubishi Mirage ES. Vehicle delivered from factory with no ability to align rear wheels. Service department coordinated with corporat I own a 2015 Mitsubishi Mirage ES. Vehicle delivered from factory with no ability to align rear wheels. Service department coordinated with corporate headquarters, had parts shipped, installed and performed alignment. Outstanding work. More

The Service Department was Perfect and Never Let you Down I have a Mitsubishi Eclipse 2007 and it was not turned on. In few hours, they found the problem and repaired it. They are absolutely expert. I thank M I have a Mitsubishi Eclipse 2007 and it was not turned on. In few hours, they found the problem and repaired it. They are absolutely expert. I thank Mission Mitsubishi and Ruben for their help. Ruben was professional, helpful, and responsible. Ruben also tried to give me good discounts. More

Mission Collision Center Our 2014 Mitsubishi Mirage was involved in a one car accident. The collision center did excellent work with the repair. The body shop manager, Mr. Ign Our 2014 Mitsubishi Mirage was involved in a one car accident. The collision center did excellent work with the repair. The body shop manager, Mr. Ignacio Garcia, served us well. More

Took my car to the service dept for an alignment the guy that assisted me Walter, was very attentive to my request he gave me a time that my car would be done and it was actually faster than that he also no that assisted me Walter, was very attentive to my request he gave me a time that my car would be done and it was actually faster than that he also notice my key needed to be replaced so before anything he ask if I wanted to get a replacement I think he's a great worker looking out for the best of his customers would definitely recommend this dealership to anyone More

Very efficient and helpful. Received prompt attention and did not have to wait long. I am glad I purchased my Galant from Mission Mitsubishi. Their entire team is very helpful. did not have to wait long. I am glad I purchased my Galant from Mission Mitsubishi. Their entire team is very helpful. More