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Mitch Smith Chevrolet - Service Center

Cullman, AL

4.5
123 Reviews
Call Service Center (256) 841-4410

123 Reviews of Mitch Smith Chevrolet - Service Center

Sort by
March 17, 2025

Appreciated Mitch Smith doing a timely job on my Traverse. Will use them for my next appointment. More

by yorkshell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Mitch Smith Chevrolet responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with your Traverse at Mitch Smith Chevrolet. We look forward to assisting you again at your next appointment! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 25, 2025

Great service. Needed an oil change ASAP. Drove in with no appointment and an hour later I was on the road again. More

by jsatterfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Mitch Smith Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you received great service at Mitch Smith Chevrolet and that we could assist you with your oil change on such short notice. We appreciate your business and look forward to seeing you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 22, 2025

I didn’t have an appointment but he signed me right in. Told me the cost of repairs and in no time fixed. More

by Lynnegreen3376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We're glad to hear that you were able to get your repairs done quickly and efficiently at Mitch Smith Chevrolet. We strive to accommodate our customers, even without appointments. We appreciate your feedback and look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 20, 2025

Great job as always every time we take our truck for service and this time was urgent More

by bjeanlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We truly appreciate your loyalty to Mitch Smith Chevrolet and are glad to hear that we were able to assist you with your truck's urgent service needs. We look forward to seeing you again next time! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 20, 2025

Always very satisfied. All Chevrolet dealership,need to be like Mitch Smith Chevrolet Thats Fact. More

by johnkey42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cheatham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review, John! We're thrilled to hear that you are always satisfied with your experiences at Mitch Smith Chevrolet. Your kind words mean a lot to us, and we truly appreciate your loyalty. We look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 14, 2025

Service dept lacked communication skills was told be contacted more than one time no contact made. Asked for extra service to be preformed before pick up was told they call back to let me know if could More

by joanhood00
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Calvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I truly appreciate your feedback regarding your recent service visit at Mitch Smith Chevrolet. I understand the frustration that lack of communication can cause and recognize your concerns about the additional services you requested. We strive to maintain high standards and your comments will help us improve. Please feel free to contact me directly so we can address your experience further. Thank you for your input. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 13, 2025

Best place to purchase a vehicle or take care of any parts needed you’ll ever deal with!! More

by ellavee97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Mitch Smith Chevrolet responded

Thank you so much for your fantastic review! We truly appreciate your support and are thrilled to hear you had a great experience at Mitch Smith Chevrolet. We're dedicated to providing the best service for vehicle purchases and parts needs. We look forward to assisting you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 07, 2025

Great price and good service along with great people helping. Eathan Schafer was helpful and friendly. More

by fullersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that Eathan provided you with helpful and friendly service. We truly appreciate your kind words and hope to see you again soon! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 05, 2025

Had a new bed cover installed and they did an excellent job. Very satisfied and they kept us updated. More

by BRUCEJAN4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Thompson
Report | Print
Feb 06, 2025 -

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you are very satisfied with the new bed cover installation at Mitch Smith Chevrolet. Keeping our customers updated is important to us, and we're glad that you noticed our effort. We look forward to serving you again in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 03, 2025

I DIDN'T LIKE WAITING SEVERAL WEEKS GETTING MY TRUCK FIXED AND IT MAKES ME WONDER ABOUT MY ANNUAL SERVICES BUT AT THE SAME TIME WHEN YOU ONLY HAVE ONE SOUL DOING DIESEL AND TRANSMISSION WORK I GUESS YOU More

by schecterext4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Mitch Smith Chevrolet responded

Thank you for your feedback. We understand that waiting for your truck to be fixed can be frustrating, especially when it affects your daily life. We appreciate your patience and are glad to hear that you are back on the road with your vehicle. Your experience is important to us, and we continually strive to improve our services. If you have any further concerns or need assistance with your annual services, please feel free to reach out to us at Mitch Smith Chevrolet. We look forward to serving you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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