Mitchell Volkswagen

Mitchell Volkswagen
51 Albany Turnpike
Canton, Connecticut 06019
(800) 763-5616

Manufacturer: Volkswagen

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Twenty-Four Month Rating: 4.3/5
6 Reviews
Mitchell Volkswagen

Overall Score: 4 Star Rating4.3



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ddreyer27
1/29/2012 7:00:17 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: service department (Rob)

My Review of Mitchell Volkswagen:
I just completed my 30,000 mile service and everytime I come here it only gets better. I traveled from the Springfield area to dealer not only to buy a new tdi originally but make the trip for all my VW needs. Great people in office and in the shop. All around great experience.

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riley2009
11/19/2011 11:24:14 AM

Overall Score: 2 Star Rating   2.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Seth, mechanic

My Review of Mitchell Volkswagen:
2.5 hr service turned in 1 1/2 days due to there failure to install parts properly and their mechanic said the car was all set I went out to start it and none of the controls they installed worked. They were more worried about whether I returned their car back with a full tank of gas then they were about the fact their mechanic failed to fix my car properly and I only had to take their car because of their failure to fix my car. Then they blamed VW for their mechanic not knowing how to fix car properly. Does not excuse the fact that mechanic did not check car before saying it was all set if he did he would have found nothing worked. have no faith in there service dept.

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GoDeacs2006
10/27/2011 1:00:07 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kiley Newton

My Review of Mitchell Volkswagen:
The staff is always very friendly and explains the services you are receiving up front. In addition, they go over any additional maintenance that you may want to consider, especially with older model VWs.

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feddins@snet.net
9/14/2011 10:23:45 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob (service), Dennis Mitchell, Tony (finance)

My Review of Mitchell Volkswagen:
We have dealt with Mitchell VW twice now over the last three years, just recently purchasing our second TDI from them. They are fair. They got us the hard-to-find model we wanted. And they have been very responsive in terms of our service needs. It's a good dealership.

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josdeluca
8/11/2011 1:53:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rob, Seth and Kiley

My Review of Mitchell Volkswagen:
Every time my wife and I visit, either for routine service or, as this time, for a basically annoying little glitch (flat tire), the whole service department crew is marvelous. They are courteous, thoughtful about your time, know what's needed and accomplish it in superb fashion. Sure, in our 70's we hate to spend money. But the prices are fair and in line with what's customary. Just wish the cars were as cheap as that ol' Beetle was in 1959 when it was $1895. :) I mean, our little 2010 Golf cost more than our first home in San Diego CA in 1970. :)

As for the team, there is no way for them to improve as far as we're concerned. Just keeping doing what your doing. And as for sales, I've bought 6 vehicles from Scott Dell. Do I trust him to be fair and honest? You bet! Can't say enough good things about this dealership or, when we had the old 83 Volvo, the fine folks at Mitchell Volvo. Great people, great service! I recommend this VW dealership and Mitchell's Volvo/SAAB to our friends all the time!

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katjetta
7/14/2011 9:29:44 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Seth

My Review of Mitchell Volkswagen:
Love Mitchell's service team always friendly, nice, courteous and go over everything with you. I bring my Routan there for all service because I know when I take it to Mitchell's it will be done right. I did try to use one of those common places for an oil change and they used the wrong oil. Horrible experience and the truth is you get what you pay for !!! Mitchell's is a good value and good service.

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