Modern Nissan of Concord

Chris was very helpful. When I first came into Nissan they didn’t have the one I wanted but Chris was on a mission. That day the color and the same car was traded in. Chris When I first came into Nissan they didn’t have the one I wanted but Chris was on a mission. That day the color and the same car was traded in. Chris went above and beyond and knew that I wanted this color and he took some pics and immediately sent them to me. Needless to say, I immediately loved it and me and my uncle purchased that day. I appreciate the effort that Chris put into taking care of my needs and making sure he did everything to accomplish that for me. I am overall very happy with the vehicle and the customer service was right on point. I look for Chris to help me out in the future when I get ready to buy the 2026 Nissan kicks. Thanks so much Nissan of Concord. More

Brayden is exceptional at his job and delivers a top-tier, stress-free experience every time. If you want the best service, he’s the one to trust. top-tier, stress-free experience every time. If you want the best service, he’s the one to trust. More

Recently purchased my second vehicle from Modern Nissan of Concord. As always, it was a great experience! Very friendly and professional staff in all departments. Would highly recommend this establishment of Concord. As always, it was a great experience! Very friendly and professional staff in all departments. Would highly recommend this establishment to anybody in need or want of a vehicle! More

Chris and the entire Modern Nissan staff were wonderful. Have already recommended to several friends Have already recommended to several friends More

Great sales and service departments Friendly staff. Gil in sales over 20years experience…satisfied in allregards Gil in sales over 20years experience…satisfied in allregards More

My experience with Henny was about as smooth as can be. No games just great customer service, professional and trustworthy salespro. I had a career 25+ yes in the auto biz so I know a pro from a rookie. He No games just great customer service, professional and trustworthy salespro. I had a career 25+ yes in the auto biz so I know a pro from a rookie. He's worth GOLD in a world of tin. See Henny for an experience you will also recommend. More

Dishonest sales rep. Was told theyy would give free tank of gas if I gave them favorable review. Did review and have never received. I was willing to let that lie go but Was told theyy would give free tank of gas if I gave them favorable review. Did review and have never received. I was willing to let that lie go but I was also told there was free oil change at Modern dealer close to my residence in Asheboro, but ending up having to pay because they said the dealershiip iin concord would not reimburse them. After a year of me not getting gas money for their pressuring good review, how could I question whether Asheboro dealership was lying? More

Very nice establishment, professional staff, no run around. Modern Nissan appreciates their customers and gives lots of complimentary services. Made me feel like they understand buying a car is big pur around. Modern Nissan appreciates their customers and gives lots of complimentary services. Made me feel like they understand buying a car is big purchase. More

This review is mainly about the Finance department. Typically I don't write either negative or positive reviews but I am forced to do so by this dealership. I have bought my leased EV from this dealer Typically I don't write either negative or positive reviews but I am forced to do so by this dealership. I have bought my leased EV from this dealership in December 2021. The finance department did two things wrong, 1. They charged the buyout price higher than it was supposed to be (as per Nissan finance documents). So I did follow up with Nissan finance and dealership (sales) back and forth and still waiting for the reimbursement check. 2. The other main issue is, while buying the car, I was told that I have to order a new plate since my existing plate expires in Jan 2022, which is less than 60 days. So, we did the paperwork accordingly for a new plate and got a 30-day temporary plate. In late January, I was told multiple times by the dealership that I'll receive the new plate in the mail, which I haven't gotten. So on Jan 31st (30-day registration expiration day), I went to the DMV office to inquire. I was told by the DMV officer that no new plate was ordered for my car. I have called the dealership for clarification (left VM). Since no one returned my call and don't know what to do, I went ahead paid for new plates at the DMV office so that I won't have an expired plate. Later when I have sent an email to a Finance manager at this dealership, I got a reply back mentioning that they did complete the registration on the old plate, which is more confusing. He constantly replied back the same even though I was replying to him that the paperwork was done for the new plate. The bottom line, it seems they made me double-pay the registration fees. After numerous tries, I was able to reach 'Staci' from the Finance department who finally agreed that they have made a mistake, but agreed to reimburse only a small portion of the fees. When I have asked back for more clarification, she stopped replying to my emails. I haven't received the reimbursement check yet. I don't know whether the Owner of this dealership takes pride in his dealership, who from this dealership will check these reviews or take it seriously, but I have added this review to raise awareness on the negligence at this dealership, financial loss, and inconvenience that they have caused to me. More

Everyone at the dealership is wonderful! ESPECIALLY Amani Robinson! He did a fantastic job helping me buy my new Nissan Rogue! I would definitely recommend! Robinson! He did a fantastic job helping me buy my new Nissan Rogue! I would definitely recommend! More