Molle Audi of Kansas City

Sales staff was very courteous (as always). Showroom is Sales staff was very courteous (as always). Showroom is very clean and accommodating. Service department was very helpful with finishing touches. O Sales staff was very courteous (as always). Showroom is very clean and accommodating. Service department was very helpful with finishing touches. Overall, the buying experience was very good, and I would recommend Molle Audi to others. More

Never got to meet a salesperson as we were on show room floor for 15 minutes without being acknowledged. I do not kow how they sell cars. We actually wanted to test drive an A8 and expected it to be in our floor for 15 minutes without being acknowledged. I do not kow how they sell cars. We actually wanted to test drive an A8 and expected it to be in our final 3 to purchase. They made the decision for us to only consider the Mercedes S class and the New Lexus L460. How do they stay In business? More

My wife and I recently purchased a 2013 Teak Brown A5 Cabriolet from Roger Maidment. It was a special order and took about 90 days from sale to delivery. We thoroughly enjoyed working with Roger. A ve Cabriolet from Roger Maidment. It was a special order and took about 90 days from sale to delivery. We thoroughly enjoyed working with Roger. A very easy experience. I strongly recommend him to anyone considering an Audi. The process was simple and unpretentious. Roger was also exceptional during the day of delivery. He knows the car completely and gave us the best hands-on orientation that I have ever experienced. A few words about the car... It's great! Perfect quality control and an absolute pleasure to drive. Stunning appearance. Constant compliments. Top down driving at it's finest. Dean Vakas More

The worst customer service experience. My husband and I went to that dealership to buy a Q 5. We have a BMW X 3 and I wanted to get a SUV instead of a sedan that I have. No one came to talk to us or even a went to that dealership to buy a Q 5. We have a BMW X 3 and I wanted to get a SUV instead of a sedan that I have. No one came to talk to us or even ask what we wanted . We looked at the Q 5 and requested the receptionist to ask someone to open the back, this is after 30 mins of waiting, and then after another 20 mins they told us the battery of that car is dead and so no one can open it now. Again even at that point no one came. I was so disappointed . Well Audi just lost a Q 5 sale. It was a humiliating experience especially when two other families who came after us got service and we kept on waiting. I get it that it was only two of us and no children , grandparents !! etc with us , but doesn't mean that we shouldn't get the same attention. Again, it was humiliating, will not set foot in that dealership again. More

I own an A6 4.2 purchased at Molle in 2006. No problems with sales or service UNTIL 2011 WHEN service recommended a very expensive bushing repair $1,200 which I did have done there. Less than a year later with sales or service UNTIL 2011 WHEN service recommended a very expensive bushing repair $1,200 which I did have done there. Less than a year later I noticed suspension problems and took car back to the service department. They insisted all I needed was new tires and they refused to diagnose the problem until I agreed to have THEM sell and put a new set of $1,200.00 tires on the car. I told them I would just come get the car which when I picked it up I had a "service bill" of $50.00 and I asked in person, did they put it on a lift and look? They said they did (a lie, in my opinion). They did wash the car that day (hey, thanks for the $50.00 car wash by the way). Angry the next day, frustrated, argued with service via email and phone asked for manager, argued with Tricia Gill via very rude and by the way badly composed (grammar, spelling) emails. Made it to her manager Mike Berman who at that point agreed to have service look at the car and diagnose whole problem, not just improper tire wear. In distrust and disgust at this point I took care to an independent mechanic who discovered I needed new control arm parts (not wearing properly and very likely should have been replaced with bushings). Independent mechanic fixed it for less than $300.00. The tires were wearing improperly but they were quite new and wearing wrong because the 2011 repair was not done properly. So not only did they not do the $1,200 repair right, they ruined my tires. They would have avoided this by listening to me in the first place. I let Mike know this and he had no response. I plan to tell everyone that asks me about this awful experience. Molle just doesn't sell Audi - they have other dealerships and I will be sure I never buy new or used from them again. More

Had a scheduled brake job and oil change this morning. 35,000 miles ago had brakes done and the bill came to a whopping $1,300....so I was mentally and reluctantly prepared to bite that same bullet. The 35,000 miles ago had brakes done and the bill came to a whopping $1,300....so I was mentally and reluctantly prepared to bite that same bullet. The service rep without a glimmer of guilt told me that this time the brakes will cost $1,800!!! and the oil change $200+!!!!! Add it up folks....$2,000++ for brakes and an oil change!!! I am dropping Molle and may even sell my A8! More

I am leaving feedback primarily for Roger Maidment. I did not end up purchasing an Audi. It was a gorgeous and wonderful car, but another opportunity came up and I couldn't pass it by. Roger was everyth did not end up purchasing an Audi. It was a gorgeous and wonderful car, but another opportunity came up and I couldn't pass it by. Roger was everything you hope your salesperson will be, but many times is not. He was attentive, responsive, informative, and just downright easy to be around. Unlike some of the other 'premium brand' salespeople he was not artificial or overly cheery. I was in the dealership several times driving a wide variety of cars and Roger was prompt, efficient, and helpful. I will gladly share this experience with any friends and family that want to shop for any Audi product. More

Molle Audi is an outstanding dealership. I didn't buy my Audi there, but they treat me as if I had. Service department always give me a loaner, even though they don't have to, they always squeeze me in las Audi there, but they treat me as if I had. Service department always give me a loaner, even though they don't have to, they always squeeze me in last minute if necessary. They go above and beyond for every service, bottom line, they take care of their customers. When I buy a new vehicle I will buy it from them based on the outstanding service. Clifford, Jon, and Lance always professional, friendly and know their stuff. A8 tech (Jeff I think) is awesome and knows everything about A8's. Dealership is one of the cleanest, nicest atmospheres if I need to wait on my car. Everyone there is great, highly recommend to everyone. More

April 2010 I leased an Audi A4 from Jerri and over the course of the next 16 + months I had to continuously bring my car in for service due to "low oil" warning lights. After the service department explo course of the next 16 + months I had to continuously bring my car in for service due to "low oil" warning lights. After the service department explored all possible options the Sales team including Mike & Jerri sourced me a new car and got me into it with no hassle at all. I would highly recommend everyone at Molle Audi especially Jerri and Mike! More