Momentum Audi

Reason for Visit: Service

I recommend this dealer: No

My Review of Momentum Audi:
I am conflicted about rating this dealer because I had such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car. That's where the positive notes end! My A6 has had a few minor issues that have been exaserbated by the fact that the service department always says "problem not found". I am not a picky customer who complains everytime my car makes a gurgle or burp... my AC blows piping hot air every 20 minutes while its on any setting, there is something rolling around in the roof of my car.. but because their diagnostic program says "no fault found" there isn't a problem. As I pointed out to the Service Tech.. they need to be mechanics not IT professionals! Find another dealership.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Momentum Audi:
It is literally impossible to make an appointment...it took them 1 week to return my call for service. After I got the day booked I called the day before to confirm my appointment time and my time "magically" disappeared...what garbage and then on top of that they try to reschedule me and find that one of the many parts that were ordered were not in stock...they had 1 month to order them!! I love my Audi (thank God its still under warranty) but the service here stinks!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Momentum Audi:
I also have had a bad experience with the dealership. Yaking my Brand new car in for service. They broke a clearly visible part of my car and accused me of breaking it. Needless, to say. after bitching for 1 hour they repaired my car. Additionally, I requested a rental which is paid for in the sticker price and they as a miricle " never have a rental car available". You can arrive at 6:30 in the morning and you are always too late. For the price of the car, the service is horrible. I woule never reccommend this dealership and have thought about selling my car to not have to deal with them. The quality of service Audi gives you is comparable to buying a bicycle at K-Mart. Even hyundai and Kia give better quality service. I just might seel the A6 for a Kia.

My Advice: If you must buy Audi --- make your service at another dealership.

Other than that: I hope you are handy with a wrench!!!

Yours, Truthfully

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Reason for Visit: Service

I recommend this dealer: No

My Review of Momentum Audi:
Bad service, when something is broken, it wasn't repaired properly. Dealer will say that they have changed several parts, but it was never fixed. Bad customer service because of no loaner car, just rent-a-car... Overcharge and never refund the difference (it's been almost a year now). It's always taking ages to diagnosis my car and they are always unavailable. If my car is broken, they'll say the soonest they could get my car in is in 2 weeks time! I will not recommend this dealer!

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