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Montrose Ford

Fairlawn , OH

Overview
Employees
Reviews
Vehicles
4.7
666 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations. We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 666 reviews

December 14, 2025

The team at Montrose Ford will do what it takes to get the job done in the shortest amount of time! More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2025 -

Montrose Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Montrose Ford to be a positive one. Please don't hesitate to reach out if you need anything else. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 12, 2025

Arrived /greeted immediately . Was told where I could wait. Did not get to talk to the technician who serviced my car but was informed my car was done. Really no communication abou More

by SASSY0206
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't rate anyone never saw them
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Dec 12, 2025 -

Montrose Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Montrose Ford. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 10, 2025

Everyone was friendly and professional! And saved me money! I thought I needed a new tire and I didn’t! Merry Christmas to me!!! More

by bsvenson59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2025 -

Montrose Ford responded

Thank you for choosing Montrose Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 09, 2025

John did a great job made car buying fun again. Very good personality well informed about the products that you sell give him a 10. It's hard to find people like john who enjoy doing there job take More

by tmig200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Mills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lawrentz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : john Nageotte and jessica for paperwork give john 5 stars
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Dec 09, 2025 -

Montrose Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 07, 2025

Work completed on time and Service Manager was thorough and helpful with explaining my options More

by rraycharles63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Dec 07, 2025 -

Montrose Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 06, 2025

Overall easy process, will have service again Overall, easy process i will service again at Montrose Ford. I was surprised how efficient it was More

by AKWHYNOTT
Recommend Dealer
Yes
Employees Worked With
Andre
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Dec 08, 2025 -

Montrose Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 05, 2025

N/A N/A They are professional, polite and very helpful with whatever problem I'm having with my vehicle.. More

by KDWALKER128
Recommend Dealer
Yes
Employees Worked With
Dave
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Dec 05, 2025 -

Montrose Ford responded

Thanks for sharing about your experience with Montrose Ford. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 05, 2025

Customer service for maintenance issue on short notice was excellent and work co.pleted in short order. More

by PHAMMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Harris
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Dec 05, 2025 -

Montrose Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 03, 2025

Enhanced mobile service unit is great, saves trips into dealer for minor maintenance. Great job. More

by moritzes
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Dec 03, 2025 -

Montrose Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

December 03, 2025

Always explain everything to me and answer questions I have. Everyone is kind and considerate. More

by moondog34
Recommend Dealer
Yes
Employees Worked With
Andre
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Dec 03, 2025 -

Montrose Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

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