My Review Of Monument Chevrolet:
I am a single mother of 5 absolutely beautiful children. I work hard to provide for my children. I don’t receive any assistance. I’ve had two failed marriages and a terrible string of bad luck along the way. Yet I have been so blessed in my life to be able to keep my children in a lovely large home in a great neighborhood. I have never been able to take them on vacation or buy them lavish things, but I spend every minute with them in sheer quality time. I will never complain about the trials of raising them, I actually have come in my life to appreciate the opportunity to do it.
In trying to run my home and keep things in order, I decided that my 2003 Expedition was becoming a liability. It was a large vehicle that once housed 6 of us. Now my oldest is driving and there are only 5 of us now. So it was becoming too much vehicle. In its older age it was beginning to show signs of wear and tear. My passenger side window would not go up. The past winter mornings were trying for me and my two smallest children age 2 and 5. The gas was another issue, I don’t think I need to explain any more except to say it got 10 mpg.
I decided to trade my faithful old truck in on a car. I shopped cars for weeks. One caught my eye. This beautiful white 2007 charger. Since I am about to be 45 this year I thought it would be a perfect time for me to have a mid-life crisis and buy something that was a little sporty and edgy. Beside my 14 year old convinced me I would be way cooler to drive this car.
The next day I was driving the car home with my 14 year old and my 2 year old. We thought we were way cool! And thanks to Theo and Jarrell (salesmen at Monument) we were!
Two days later my check engine light came on. I became so concerned and found out that my cooling system was not operating properly. I emailed Jarrell and asked, if anything, what could be done. You see I bought the car without warranty – “as is”. Jarrell immediately set me up with a Dodge dealer to take my car in for servicing.
It was found that the car has a very serious issue. It has been there for 4 days and will probably be there another 4 days or so. The person who owned the car prior to me had overheated it at some point and caused major damaged to the engine. Worse yet they masked it by making modifications to the thermostat. I learned this from the Dodge dealer, and was very shocked when Monument called me with the very same news in apology. However, the riggin of the car was not fail proof. It was a really good thing that the check engine light came on at the time that it did...you can call it whatever you want. I think of it as another real blessing in my life.
Monument Chevrolet had no real obligations to me at that point. I figured at the very most they would pay a portion of the repairs in good faith. Let me tell you the MOST amazing part. Monument Chevrolet took full responsibility. They immediately with no hesistations agreed to pay all repair cost. (which is now up to about $4,000.00!) Not only that Lisa, they were gracious enough to offer me a rental car – “for my troubles”
“Troubles”—I have none thanks to them! They are the most honest and trustworthy dealership I have ever been to. I respect the integrity of this place. I have been around long enough to know that people like Theo and Jarrell are the honest people they are because of the leadership they are under! I think businesses like this deserve to be recognized.
Was this review helpful to you?
Yes | No