Salesman William did a great job.
The finance department was a nightmare. They sold me stuff I did not want and it took forever to recover my money.

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My wife & I bought a Suburban from them Saturday. They were by far the easiest dealership to do business with from all the dealerships I contacted in Texas. In my search I contacted over 20 different dealers, and none of them even came close to the level of positive communication I got from Scott, and Monument's price beat everyone else by a wide margin. He explained the process to me clearly, answered 100 questions, and ordered the exact vehicle I wanted. The rest of the folks at Monument were just as pleasant to deal with, from the salesman to the finance guy, it was a very easy and painless process. I drove 150+ miles for this vehicle, and I'll do the same again for my next Chevy.

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I will never ever ever do business with Monument Chevrolet again! Been trying to get my car repaired for about 3 weeks now. Was treated like a number from the beginning, no customer serivce (had to intoduce myself to find out the guys name that was going to help me get my car repaired) Called twice trying to get an update on my parts (no call back) and had to call THEM a third time to find out my parts were already there so I could drop off my car. Finally dropped it off on Tuesday, was supposed be ready today and what do you know, crappy paint job. Even as small as it was, still very noticeable. Gee I wonder what will happen next!

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Just bought my 9th car from Monument Chevrolet. The 2011 Traverse is a dream car, and Monument is a dream dealer. I am always treated as royalty and like I am their only customer. I trust Monument Chevrolet. Their salesmen, their service and body shop are all run with such pride. And the facility is gorgeous!

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Our experience with Lupe (Lopez Suarez) was very good. Not only did he prove excellent customer service as far as a dealer, but he also listened to our needs. He went over and beyond our expectations.
We live in Conroe Texas. He made the trip to Pasadena Texas worth the drive.

He proved GREAT customer service.

Robert

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My father bought me my 1st car here. A 2008 chevy and after 7 yrs it still works great. That is why my husband and I decided to have our 2008 chevy malibu serviced today for an oil change. We had before and never had a problem. Unfortunately today I did not experience great customer service by the staff. I wanted an oil change and all I got was an "ok sign here". My service advisor, Mr. Clower, mite be great at his job but is lacking great customer service and as a representative myself I understand how important it is so you can keep your customers coming back. After 3 hours of waiting, not once did he decide on coming to the waiting room and updating me on the status of my car. The wait was not the issue. The fact that there was no service or just to keep me posted would have lowered my anxiety as to what and where is my car?! I am saddened to say that I will probably not be returning.

Thank you,
Elizabeth C. Romney

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I am a single mother of 5 absolutely beautiful children. I work hard to provide for my children. I don’t receive any assistance. I’ve had two failed marriages and a terrible string of bad luck along the way. Yet I have been so blessed in my life to be able to keep my children in a lovely large home in a great neighborhood. I have never been able to take them on vacation or buy them lavish things, but I spend every minute with them in sheer quality time. I will never complain about the trials of raising them, I actually have come in my life to appreciate the opportunity to do it.

In trying to run my home and keep things in order, I decided that my 2003 Expedition was becoming a liability. It was a large vehicle that once housed 6 of us. Now my oldest is driving and there are only 5 of us now. So it was becoming too much vehicle. In its older age it was beginning to show signs of wear and tear. My passenger side window would not go up. The past winter mornings were trying for me and my two smallest children age 2 and 5. The gas was another issue, I don’t think I need to explain any more except to say it got 10 mpg.

I decided to trade my faithful old truck in on a car. I shopped cars for weeks. One caught my eye. This beautiful white 2007 charger. Since I am about to be 45 this year I thought it would be a perfect time for me to have a mid-life crisis and buy something that was a little sporty and edgy. Beside my 14 year old convinced me I would be way cooler to drive this car.

The next day I was driving the car home with my 14 year old and my 2 year old. We thought we were way cool! And thanks to Theo and Jarrell (salesmen at Monument) we were!

Two days later my check engine light came on. I became so concerned and found out that my cooling system was not operating properly. I emailed Jarrell and asked, if anything, what could be done. You see I bought the car without warranty – “as is”. Jarrell immediately set me up with a Dodge dealer to take my car in for servicing.

It was found that the car has a very serious issue. It has been there for 4 days and will probably be there another 4 days or so. The person who owned the car prior to me had overheated it at some point and caused major damaged to the engine. Worse yet they masked it by making modifications to the thermostat. I learned this from the Dodge dealer, and was very shocked when Monument called me with the very same news in apology. However, the riggin of the car was not fail proof. It was a really good thing that the check engine light came on at the time that it did...you can call it whatever you want. I think of it as another real blessing in my life.

Monument Chevrolet had no real obligations to me at that point. I figured at the very most they would pay a portion of the repairs in good faith. Let me tell you the MOST amazing part. Monument Chevrolet took full responsibility. They immediately with no hesistations agreed to pay all repair cost. (which is now up to about $4,000.00!) Not only that Lisa, they were gracious enough to offer me a rental car – “for my troubles”

“Troubles”—I have none thanks to them! They are the most honest and trustworthy dealership I have ever been to. I respect the integrity of this place. I have been around long enough to know that people like Theo and Jarrell are the honest people they are because of the leadership they are under! I think businesses like this deserve to be recognized.

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Through an internet inquiry, we received a quote for their "best price" on a 2011 Equinox in stock. It was indeed a very fair price. After a pleasant test drive and a few negotiations on our trade-in value (a well-kept but well-used 2004 Honda Element) we were able to close the deal. The sales staff and finance department were both extremely courteous and patient with us, as we worked through the whole process, while working past their 9:00 pm closing time. I must also point out that the entire facility looks modern, tidy, and fresh. An added observation is that the showroom area smelled particularly nice, akin to exotic potpourri or candles from Pier One. In summary: This was a simple, feel-good buying experience, and we will gladly reccommend Monument Chevrolet to friends and family.

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NEVER NEVER EVER go here unless you want to waste a lot of time and get completely taken for an idiot. I was told they could get the exact vehicle I was looking for, they quote me a price online, so I applied for GM Credit, and when I got in they sat me there in an office for what felt like an eternity going watching the salesman click around the computer and go in and out of his office many many times, only to return and tell me he can't get me the car I was quoted. Funny, later that day I actually stumbled across the SAME car (same VIN#), and I called that dealership and YES its still available. I don't even want a GM now.

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I would recommended this Service Department from my experience with them so far. Keith Clower who was recommended to me by Andrew Willard (also with Monument) was a great experience. Keith took the time to understand my issues with a new car with warranty work needed. I did not purchase this car from his dealership, but he still treated me and my vehicle as if I had bought it from them. Even after the work was completed, Keith kept me informed via e-mail of the repair status and let me know pick up time via my phone. Keith also help me understand the pickup process and walked me through it to speed everything up the next time. I still have a minor problem with the car and contacted Keith and he was helpful in explaining what I can do and he will make it happen. Even another vehicle I have a issue with he took the time to research and will assist in getting Chevrolet to repair this problem. Again, if you want good customer service, then I recommend seeing Keith Clower, Service Consultant with Monument Chevrolet, Pasadena, Texas. You will see that old fashion service still exists.

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