Moore Cadillac Chantilly - Service Center

Took my Escalade in for service - was greeted in a friendly manner and provided a ride back home. The service manager called to discuss what they found, had the work done quickly and I picked up my v friendly manner and provided a ride back home. The service manager called to discuss what they found, had the work done quickly and I picked up my vehicle the same day. Notably, I dealt with two different people at the cashier desk (one when I dropped it off and another when I picked it up) and both were very friendly and helpful. Most importantly, I was very pleased with the work done on my vehicle when I retrieved it. More

I wanted to share my experience with my first visit to this dealership. I had a Mitsubishi Evo MR with 10,700 miles in need of an oil change and tire rotation. I dropped off the car with Don Kelly in s this dealership. I had a Mitsubishi Evo MR with 10,700 miles in need of an oil change and tire rotation. I dropped off the car with Don Kelly in service and went to see what kind of trouble my wife (who followed me there so we could go to lunch while my car was being worked on) had gotten into on the car lot. We are both car enthusiasts so car lots often mean trouble. She had wondered over to the Mitsubishi side of the dealer and was outside talking to one of the salesman. They were knee deep in a conversation over some of the differences between c5 and c6 Corvettes. It turns out the saleman, Curt Compton, owns a 1996 Silver Convertible and we have it's younger sister, a 2006, in the same trim/color. I often dread having to drag her away from a saleman trying to crowbar in a pitch while we were just there for service but my wife immediately knocked that look off my face by saying they were just talking cars. We ended up staying and talking about Mitsu's and Vette's for 30 minutes or so with Curt before we left for lunch. Curt did two great things in that small amount of time before I arrived from the Caddy side from service...he didn't either ignore her for being female (which sadly has happened to us often at dealers, especially when shopping performance cars) but also was genuinely interested in just discussing the cars. These two seemingly small things led to a sale. I got a call while downing a Margarita with my tacos at El Frescho from Don Kelly in service with some puzzling news. He initially asked if I had lowered the suspension on my car, I explained that there were no aftermarket mods to the car whatsoever and asked what was going on. He said my tires were worn almost to the metal. This took me off guard because I have been having the oil changed and tires rotated every 3000 miles and the Mitsu dealer in Tysons didn't say anything about the tires on my last visit (I only drive the car about 3k/year). So I went back in to talk to Don. I asked if the car was still on the lift and if I could take a look at the tire wear since it seemed so unlikely. He was meeting with someone at the moment (I actually interrupted) and said it would be a few minutes. He came out to get me a few minutes later and walked me over to the service bays. It turns out he had actually asked the service personnel to bring the car back in and put it back on the lift JUST to show me the tires. I was extremely impressed with that level of service and he took the time to explain exactly where the tire issues were and the best course of action. Curt was the most knowledgeable car salesman that I have ever dealt with even knowing what most Evo owners replaced their stock tires with. I do not have vast experience but my wife and I have purchased around 20 cars in our lifetime, all of which are moderately affordable sports cars. Curt got my car appraised and came back and started to talk numbers with us. It was clear after the first 20 minutes or so that the trade in offer, the price on new car, and my set monthly payment limit was not workable. He clearly showed us where we needed to be in a variety of ways in order to it the monthly payment goal that I set out to achieve. Being a very savvy car buyer and we inundated Curt with comparable cars, offers, factory to dealer incentives and financing discounts. After many phone calls and many trips, we came to a number that was close enough. I just cant put into words (I know, even with the wall of text above) what a pleasure it was to go through the car buying process with Curt Compton. I hope in 3 years when I am ready for another that the Mitsu side of the Moore dealer is still open and more importantly that Curt will still be there to assist me. I walked to do the financing with 2 other loans already procured. I let Laura Salcedo, in finance, know the interest rate and term that currently was the lowest in my hands and she beat it immediately. By the time I sat down with her, Curt had already given her my credit score (which I told him) and gave me an idea what she was able to do. Even the financing part was a breeze and Laura was an absolute pleasure to work with. If I can say anything negative it is that it is pretty apparent after 12 hours or so spent between the two sides is that the Mitsu side of the dealership is not given the same priority/opportunity that the Cadillac side is. The two closest dealers to this area are in Tysons and Frederick and I have been to both and had bad experiences at both and was ecstatic to have a good experience at this one. TL;DR - I had a great experience all around at Moore! More

On the evening of June 30, 2011, my wife picked up our 2008 Cadillac Escalade from Moore Cadillac in Chantilly, Virginia. The vehicle was in the shop for the windshield wiper fluid heater recall problem, 2008 Cadillac Escalade from Moore Cadillac in Chantilly, Virginia. The vehicle was in the shop for the windshield wiper fluid heater recall problem, an oil change, repair a lock on one of the doors and perform an evaluation of the DVD system that wasn't working correctly—they claim they fixed the recall problem which was a fire hazard. Within 24 hours the car went up in flames as I was driving on I-70 near Hancock. Everybody got out of the car just in time and watched it burn and have mini-explosions. The Fire team on site said if we didn't get off the road and out of the car for another 30 seconds we wouldn't have survived. It would suggest they did a very poor job or the more likely option is they did nothing on the recall item and stamped completed. Either way not a group I feel comfortable with in the future. The staff denies any responsibility for its performance only saying the job was done properly-- what would have happened if they did it poorly????? More

I own a 2005 cadillac escalde; i keep it in great shape and had a small wooden peice break off on my door panel; I took it too Moore cadillac to get it fixed with a few otehr items; They told me they neede and had a small wooden peice break off on my door panel; I took it too Moore cadillac to get it fixed with a few otehr items; They told me they needed to get me a new door panel and the cahrge would be 900 plus dollars; I agreed and told to fix the issue; needless to say i thaough Moore was an honest dealer but NO; i had to go overseas into one of the war zones as i work for the US govt; when i returned I open the door in question and the wood piece dropped to the ground; i didn't touch it or mess with it; All i did was open the door; what they did was glue it back on and charged me 900 plus dollars; I called and went back to the dealership; went and saw the Customer service manager and told they fix it; when i worked with my dealer service manager they told me the part on back order and they ahd to wait on it; well this was 4-5 month later and i started calling and NO ONE NOT EVEN MR MOORE the owner would return my call; I had to go to CADILLAC / GM to try to get this resolved; they had a executive assit to a VP look for a part; she told me there were none as it was an 2005; as when gm went bankrupt they lost alot of small manufactors that make these parts; well after a month I asked her to get my money back; she offered me 1k on a loyal customer to buying a new GM product; I agreed as MOORE never would bdge on any help or refunding my money; I got a used part in great shape and replaced the door panel for 178 dollars on my own; When i examined the old door i could tell the glued it; as there was residue in the door and smudges of the age of my door over the years; the ID number was the same as the other door as i pulled it and look at that too; SO BASICALLY WHAT I AM SAYING IS MOORE CADILLAC WILL CHEAT BIG TIME ON SERVICE STAY AWAY AS THEY ARE DIREPUTALBE AND WILL NOT EVEN RETURN YOUR CALLS; THIS INCLUDES MR MOORE HIMSELF THE OWNER. stay away from them the will rip you off More

I dropped my wife's vehicle off at Moore Cadillac early Friday morning after hearing what we both though was a serious problem with the steering. When I got there, three service folks looked at me and kept Friday morning after hearing what we both though was a serious problem with the steering. When I got there, three service folks looked at me and kept walking, while another focused on another customer. After 20 minutes, "David" asked if he could help. I told him about the problem with the steering, asked for an oil/air filter change. I stressed that I though there was a safety issue with the car. He recommended a 27 point vehicle inspection to take care of all of the problems. I ok'd it and went on to work. I received a call from David around 1:30 pm. He told me that the car sat all day because the shop was "busy" and wanted to know if he could keep it. Slightly pissed, I agreed saying that my wife needed her car by 12 noon Sat. He told me that it would be ready and he would call me the next day. Saturday morning passed - no call. My wife and I drove over at 12 noon and a startled David rushed out of his office to tell me that his techs where on a road test with the vehicle and asked me to come back in an hour. Of course, an hour later our vehicle received a clean bill of health. The techs did not see anything out of the ordinary. We paid and left. Not even three minutes into the ride home I experienced the same exact problem that the "techs could not repeat." I parked the car for the day and the following Monday morning I dropped it off at Pohanka Chevy - not even 6 miles down the street. About 30 minutes from dropping it off, "Jason" called me to say that the steering rack (not the pump, the rack) was bad on the vehicle and the mechanic has no idea how anyone could miss it. I brough this up with Audra - the customer service manager at Moore. She told me that she was going to do some research and get back to me. She stressed that she would get right back to me. And yes, you guessed it - she didn't get back to me. Needless to say - I'm pissed. This is the 4th time Moore mis-diagnosed one of my cars. I'm not saying Pohanka Chevy is perfect, but they have corrected every problem I've had with my vehicles - the first time and they seem to try to push the customer service side of things. Seriously consider if you want to do business at Moore and read all of the other complaints on internet. If I had known about them, I would have never trusted them to even wash my vehicles. More

David is a great employee and I think I have worked with him about three times now and he has always been very helpful and nice. I have had very good help from all the Service Technicians I have worked wit him about three times now and he has always been very helpful and nice. I have had very good help from all the Service Technicians I have worked with at Moore Cadallis - Russ and Kevin, now David. Amy Smyth is also a valued employee - in Financing. More