Moore Chrysler Jeep

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Moore Chrysler Jeep:
I bought a new PT Cruiser At Moore Jeep and Chrysler At 8600 W Bell Jan '06 and had an accident (someone hitcrashed into me while drunk) and I took it to Moore Collision center. They were very good at getting the work done on time, in excellent condition and in a good professional manner. I truly do appreciate them and yes, I would highly reccomend them for your automotive purchasing and if needed, repairs.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Moore Chrysler Jeep:
I do not recommend this dealership at all. My car was at Moore Collision and since the bodyshop and dealership have the same owner, they ressured me that this would be a smooth and easy transaction. Once the insurance company gave them the ok to repair or total out my wrecked car that would determine the contract to be a trade in or full purchase. The original contract was written as a full purchase since the status on the car was still undetermined, but the contract would change as soon as the insurance company made a decision. The car was repaired; the manager and gm never returned my phone calls and the saleperson rarely returned any of my phone calls and if he did there was always the run around; he needed to talk to so and so to figure out how the new contract would be written or getting the information on the value of my car; bottom line they were killing time so the new car would get registered by the state and the deal would be final. Once that occurred they were two faced acting like they would do anything to help me sell my car; take it to their auction, put it out on the lot and even to tell me that a smaller dealership would buy it from me, all lies. Well, they did take it thier auction, were it went in perfect condition, because the whole body was repaired and repainted, not even a scratch on it, and it came back with a cracked windsheild, cigarette lighter missing and the frontend bumper was damaged. They told me that they are not responsible and they can not do anything to help me, and I can claim it on my insurance. Well, now with two car payments, two car insurance rates, all the headaches and phone calls that I have had to make this whole transaction has been a nightmare. I will never recommend this dealership and if I would have known better I would have bought my car somewherelse.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Moore Chrysler Jeep:
I have a service contract. When I go in for repairs I don't feel that I'm getting the same service as somebody who is paying full price for repairs. My first visit was awesome but it's gone down hill sence then. They have changed maint mgrs three times on me. I liked Gary but he no longer works in that dept anymore. They told me I can get a free car wash with the service and only first time was my truck been cleaned. (Other complaints)to many to mention. In my opinion this is NOT five star service dealer, I would rate it a 2.5 in all. The cashier laddy's are awesome and most likely underpaid!!

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