Moore Chrysler Jeep

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Moore Chrysler Jeep:
Went in and they started to play head games with me. What i meant was they played this back and forth game as if they did me a favor. Second once i had enough, i politely thanked them and said i was in no hurry. Finally the owner came out and said he would do the deal as i had originally asked. Once i agreed they filled out a contract that was for 2 grand more. I asked about it and noticed a down payment on the contract as well. He said the down payment (that i never agreed to was to balance the amount i needed). So in recap the car was 14,000 but 16000 on the contract with a down payment and discounts that dropped it to 14,000. The alarm was not working and i brought it in for repairs. It took over a month to get the device completed. I offered to pay for the device but they said it was the least they could do for the wait. Long story short they were looking for the down payment now. Remember i never agreed to it but they threatened me and said i clearly signed for it so i had no choice once i was bullied into it.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Moore Chrysler Jeep:
I would not recommend this dealership at all. I had an alarm activated on the Jeep I bought, at no time was I told it would cost $800, just that it would lower my finance rate. Its dealerships like this that makes me smile when I hear the news about car makers failing and going out of business.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Moore Chrysler Jeep:
My wife and I purchased the vehicle on 5/23/08. At the time of purchase we noticed that a tire was low on air. We pointed it out to the rep, Suzie Sarkis, and she said they would check it. They took the car and brought it back with a full tire and told us the problem had been taken care of.

A few weeks later the same tire was again visibly low. My wife expressed concern about maybe having a bad tire, but since they had fixed the tire we decided to give it a chance and try adding air. The next six weeks we tried this twice more. We discussed that it could be a safety issue and decided to have it checked out.

My wife went to a nearby Discount Tire where they told her the tire had a split seam and was not safe. Before deciding what to do my wife called Moore and talked to a rep named Luke. Luke told her that he couldn’t get any answers right now and would get back to her. She told Luke that she couldn’t drive on the tire and would have to get it fixed.

After getting the tire fixed we followed up with Luke about the $114.60 it cost to replace the tire. First he told us that they couldn’t help us because we hadn’t given them the opportunity to fix it. I explained that it was a 125 miles round trip on an unsafe tire, and that my wife HAD tried to get guidance from them before going ahead with the repair. He said that we should have driven to Moore on the mini-donut spare. I told him it was silly and he then suggested we split the cost of the tire and he would give us half the cost in store credit for services - a four hour roundtrip for us. It told him that this was still not acceptable and he said they would pay $60 of the cost of the tire if I would send him an email saying that we were willing to “settle” for that amount.

I told him they sold us a car with a bad tire, had a chance to repair it before we left, had a chance to advise us on the phone before the repair was done, and that they needed to cover the full cost. They refused.

And all of this was just what lead to the final realization that they were a shady dealer. We should have known when they raised the price on us after having confirmed it on the phone and claimed the price we had discussed on the phone and seen online was an advertising error. But it was still a decent price and we had driven the two hours for the car so we made the deal anyway.

If I could, I'd return the car now and pay more somewhere else just to deal with people I could rely on to be honest and stand behind their product.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Moore Chrysler Jeep:
I bought a new PT Cruiser At Moore Jeep and Chrysler At 8600 W Bell Jan '06 and had an accident (someone hitcrashed into me while drunk) and I took it to Moore Collision center. They were very good at getting the work done on time, in excellent condition and in a good professional manner. I truly do appreciate them and yes, I would highly reccomend them for your automotive purchasing and if needed, repairs.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Moore Chrysler Jeep:
I do not recommend this dealership at all. My car was at Moore Collision and since the bodyshop and dealership have the same owner, they ressured me that this would be a smooth and easy transaction. Once the insurance company gave them the ok to repair or total out my wrecked car that would determine the contract to be a trade in or full purchase. The original contract was written as a full purchase since the status on the car was still undetermined, but the contract would change as soon as the insurance company made a decision. The car was repaired; the manager and gm never returned my phone calls and the saleperson rarely returned any of my phone calls and if he did there was always the run around; he needed to talk to so and so to figure out how the new contract would be written or getting the information on the value of my car; bottom line they were killing time so the new car would get registered by the state and the deal would be final. Once that occurred they were two faced acting like they would do anything to help me sell my car; take it to their auction, put it out on the lot and even to tell me that a smaller dealership would buy it from me, all lies. Well, they did take it thier auction, were it went in perfect condition, because the whole body was repaired and repainted, not even a scratch on it, and it came back with a cracked windsheild, cigarette lighter missing and the frontend bumper was damaged. They told me that they are not responsible and they can not do anything to help me, and I can claim it on my insurance. Well, now with two car payments, two car insurance rates, all the headaches and phone calls that I have had to make this whole transaction has been a nightmare. I will never recommend this dealership and if I would have known better I would have bought my car somewherelse.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Moore Chrysler Jeep:
I have a service contract. When I go in for repairs I don't feel that I'm getting the same service as somebody who is paying full price for repairs. My first visit was awesome but it's gone down hill sence then. They have changed maint mgrs three times on me. I liked Gary but he no longer works in that dept anymore. They told me I can get a free car wash with the service and only first time was my truck been cleaned. (Other complaints)to many to mention. In my opinion this is NOT five star service dealer, I would rate it a 2.5 in all. The cashier laddy's are awesome and most likely underpaid!!

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