Morrie's Forest Lake Chrysler Dodge Jeep Ram - Service Center

I was charged double what I originally signed off on to pay for. It’s very upsetting because I didn’t agree to an extra service charge, I had my car in for a diagnostic and originally said it needs done in pay for. It’s very upsetting because I didn’t agree to an extra service charge, I had my car in for a diagnostic and originally said it needs done in one day. Last minute I was able to have it stay overnight to FINISH THE ORIGINAL APPOINTMENT and apparently all you need to do to approve a $209.00 charge is say it’s ok for them to finish the diagnostic. I was charged double the original amount, AND SHE DID NOT state I’d be paying twice as much as I agreed to. And when I brought this up, the best she could do is take $40 off of the price. It was not enough and I should not have been charged that much. I want a refund. More

Usually this dealership is very good. This time the experience was not. The wait time was long. I did not receive the normal video of my vehicles inspection and there was no feed back as This time the experience was not. The wait time was long. I did not receive the normal video of my vehicles inspection and there was no feed back as to the condition of the brakes, fluids etc. I was disappointed at the lack of care. More

I really like the videos. However I struggle with your service because your techs don’t go above and beyond. Example, he found a lot of seeds in my air filter box. It was e However I struggle with your service because your techs don’t go above and beyond. Example, he found a lot of seeds in my air filter box. It was excessive. Why would he not quickly vacuume it out? Also my coolant was over filled. Your techs filled it last time. Why would he not take some out? Not addressing easy potential issues seems lazy and giving the vehicle back without addressing the issue is a problem. Also I do not want to hear how much your dealer is losing on the oil changes. You charge $9 a quart. Your not losing when I can get it for $6 at Walmart. More

I have bought a new vehicle from them, and had service done on a different vehicle. Both experiences were excellent. done on a different vehicle. Both experiences were excellent. More

They have a nice waiting room. I like they send you a video of your car. I like they send you a video of your car. More

Jolene is always attentive to my needs and Rodger is an excellent manager, he’s floating around attending to the customers and making sure that all of our needs are met before we leave and leaving with sat excellent manager, he’s floating around attending to the customers and making sure that all of our needs are met before we leave and leaving with satisfactory. I appreciate that! I am a returning customer for sure! More

Good service, nice, helpful people. Special thanks to Craig for getting my transmission covered through extended warranty. Special thanks to Craig for getting my transmission covered through extended warranty. More

Really good experience. They got my Jeep in quickly and provided great service. I appreciate that they did not up sell me on anything! They got my Jeep in quickly and provided great service. I appreciate that they did not up sell me on anything! More

My service advisor writer was really nice and helpful. Good job morries forest lake Dealer Good job morries forest lake Dealer More

The dealer has always gone the extra mile with customer service. They are super helpful and kind. service. They are super helpful and kind. More