Morrie's Okemos Ford

Took care of problem I had a stone crack my windshield which contained my automatic wipers. They replaced it with in 2 hours and I was back on the road. The price was reas I had a stone crack my windshield which contained my automatic wipers. They replaced it with in 2 hours and I was back on the road. The price was reasonable. More

A 5 star dealership I recently purchased a 2016 Escape and had a very positive shopping experience! My sales consultant Raul Felman went to bat for me and worked hard to I recently purchased a 2016 Escape and had a very positive shopping experience! My sales consultant Raul Felman went to bat for me and worked hard to get my business. He was very professional, yet low key. When I met with the business manager to sign papers, he informed me that he had found an additional $750 in rebates. Now that's going above and beyond! I would highly recommend this dealership if you're in the market for a Ford! More

Service Bought used Ford Fusion and two weeks later had a tire issue. My salesman Rich and Service Manager Don took care of me no questions asked and got me b Bought used Ford Fusion and two weeks later had a tire issue. My salesman Rich and Service Manager Don took care of me no questions asked and got me back on road quick!!! More

Best Service Award If there was such an award, I think that they should be number one. I have never had an experience like this with a car dealership before. Very good If there was such an award, I think that they should be number one. I have never had an experience like this with a car dealership before. Very good service and my salesperson was the best in the world (Mr. Dickey). More

No callback I had went to this dealer looking for a ford fusion and was greeted by several salesman but helped by Raul. He seemed pleasant and I liked how wi I had went to this dealer looking for a ford fusion and was greeted by several salesman but helped by Raul. He seemed pleasant and I liked how willing he was to let me test drive the car. The experience was quick and easy until it came time for a callback. After taking my info for the credit app, he stated he would call me back letting me know if i wss approved or not, he said he would call that same day. I never heard from him, so I called and left a message in which I never received a call back. I called the next day and spoke with him in which he told me that they were still working on a approval and for me to just wait. I asked him if i should look elsewhere for a car and he stated no and promised he would call me back. I never heard back from him which is too bad because I was very serious about buying a vehicle and took my business to LaFontaine Ford and purchased a Fusion with great customer service. I would never recommend this dealership because it seems like they dont really want the business. More

Fun, friendly, experience From the time I entered to dealership till the time I was driving away with my 2013 lincoln mkx it was like a family BBQ. It has a laid back atmospher From the time I entered to dealership till the time I was driving away with my 2013 lincoln mkx it was like a family BBQ. It has a laid back atmosphere with no pressure at all. Todd my salesmen went far above and beyond to makes sure I was completely happy with my decision and when I left I felt that I did not leave a customer but a friend of the dealership. More

Constantly about the Customer Very consistent customer service from beginning to delivery of our car. We chose to drive the 1 hr plus distance to make second purchase in a year. Very consistent customer service from beginning to delivery of our car. We chose to drive the 1 hr plus distance to make second purchase in a year. Worth it! More

Frustrating experience We recently bought a Ford Escape which my daughter took to Courtesy service for repairs because she is in E. Lansing for school at MSU. I had purchas We recently bought a Ford Escape which my daughter took to Courtesy service for repairs because she is in E. Lansing for school at MSU. I had purchased a warranty which cost us over 1800 to cover expensive repairs. My daughter called home in tears. She had the car towed there. First they lost the car which they claimed never arrived (It was in their lot) and that they didn't have it. When they found it she said they were rude and seemed unwilling to help her. They told her the warranty was worthless and the required repairs would not be covered. Our dealer said they probably were unwilling to help because we hadn't purchased the car there. The repair was over $600. They claimed nothing was covered by the warranty and we had to pay everything. She claims that under no circumstances will she ever go back to that dealership because of the rude treatment she received from them. More

My experience with Courtesy Ford I had financed a car from a different dealer and ended up unhappy. I returned the car and financed a chevy cruse from Courtesy Ford!! I had financed a car from a different dealer and ended up unhappy. I returned the car and financed a chevy cruse from Courtesy Ford!! More

This dealership was perfectly pleasant to both my wife and to me. After talking to a young man on the phone, we drove 70 miles (one way) on a Tuesday to look at a new Mustang convertible that Courtesy For and to me. After talking to a young man on the phone, we drove 70 miles (one way) on a Tuesday to look at a new Mustang convertible that Courtesy Ford had on their showroom floor. I told the salesman and the sales manager I would take the car home, today, if the price was right. I clearly expressed the desired price. They didn't even come close. To be honest, with spring approaching I don't think they had much interest in even trying. I've purchased around two dozen cars in my life, and I worked in the sales end of the industry when I first graduated college. I know car sales. Some dealerships you can visit and watch the tumbleweed blow through--some dealerships turn out lots of cars. This dealership doesn't turn out a lot of cars, and here is why: They won't come off their margin of profit. Every car comes with a "holdback" amount dealerships don't like to talk about. It's guaranteed money worked in the price of a car. So dealership "invoice price" is never what they actually paid. Never. You will find the holdback amount stated right on the dealer print out for the car (bottom left). Ask to see this when you shop. This particular Mustang, which stickered at $34,825, had a holdback amount of $1022. To a dealership, this is sacred money. When I buy a car, I expect every penny of invoice and about half of holdback. Some dealerships will deal that aggressively. Some won't. Courtesy Ford won't. What really aggravated me, though, is that I had a NADA print of the value of my trade. The stated value for my car, in clean condition for a trade in scenario, was $16,425. Courtesy Ford offered me $14,700 after the owner himself appraised my trade. My wife and I left at this point. To not deal aggressively on a new car is one thing--to try to cheat customers out of $1700 of equity is an entirely different thing. On Wednesday I visited Lasco Ford in Fenton. Here is how dramatically different the outcome was: Lasco gave me $16,545 for my trade. Lasco then sold me a Mustang convertible at invoice price plus $250 of their holdback money. Lasco put together an exceptionally fair deal for us, they made a reasonable amount of profit, they have a very clean used car to sell and they moved a new unit (which is now sitting in my garage). And the difference in price amounted to $2095. I'm not sure about everyone out there, but I'd prefer to have that money to take my wife on vacation rather than donate to the owner of a car dealership. Bottom line: If you want to look at a new car, visit Courtesy. When you're ready to buy, go somewhere else. More