Morris Smith Ford of Leavenworth

108 Days of Delays, Lies, and Vehicle Returned With Undisclosed Safety Defect REVIEW: SERVICE DEPARTMENT - COMPLETE FAILURE Brought my 2014 Ford Focus to Morris Smith Ford on October 7, 2025 for c Undisclosed Safety Defect REVIEW: SERVICE DEPARTMENT - COMPLETE FAILURE Brought my 2014 Ford Focus to Morris Smith Ford on October 7, 2025 for clutch assembly and transmission control module replacement (components covered under Ford class action lawsuit). Standard repair timeline: 2-3 weeks. I got my car back January 28, 2026 - 108 DAYS LATER. COMMUNICATION: NON-EXISTENT Months of ignored phone calls Emails went unanswered Zero proactive updates on vehicle status Had to escalate to Ford Corporate (Case #CXH-06716378-G7Z8K3) just to get basic information No loaner vehicle provided despite 108-day delay UNAUTHORIZED CONTACT WITH FAMILY MEMBER Around December 1, 2025, Morris Smith Ford bypassed both registered owners (myself and my wife Amanda) and contacted our adult daughter to authorize a $200 battery charge. When confronted, owner Morris Smith claimed this was due to "data conversion errors from Zeck Ford." THAT'S A LIE. We purchased this Focus from Sneed Ford, not Zeck Ford. It has never been serviced at Zeck Ford. Morris Smith fabricated this explanation to excuse contacting an unauthorized party. FRAUDULENT "DISCOUNT" CLAIM Morris Smith claimed he provided a "goodwill discount" on the final bill as customer service gesture. THE TRUTH: Service Advisor Richard initially quoted approximately $4,400 for the repair. Final invoice: $4,816.49. That's a $416 INCREASE over the initial estimate, not a discount. Morris Smith falsely represented accurate billing as generosity. VEHICLE RETURNED WITH UNDISCLOSED SAFETY DEFECT Upon starting the vehicle in Morris Smith Ford's parking lot on January 28, 2026 (literally within 2 minutes of pickup), I immediately noticed severe abnormal vibration that was NOT present when I dropped off the vehicle. Independent inspection at another Ford dealership on February 2, 2026 confirmed: Failed motor mount contributing to abnormal vibration. Repair cost: $463.29 HERE'S THE PROBLEM: Transmission removal REQUIRES removing or loosening motor mounts. During 108 days of possession and transmission work, Morris Smith Ford's technicians either: Observed the failed motor mount and deliberately didn't disclose it (deceptive practice) Damaged/collapsed the motor mount during multiple transmission removals (negligent work) Never actually removed the transmission (fraudulent billing) When I demanded Morris Smith Ford cover the motor mount repair due to non-disclosure, Morris Smith refused, stating "we didn't work on motor mounts." But your technicians accessed them during transmission removal and returned my vehicle without disclosing a safety defect. MANAGEMENT CONDUCT: UNPROFESSIONAL Service Manager Zach Smith refused to sign delivery receipt acknowledging my formal complaint Referenced "our attorneys" when asked for simple signature Offered zero apology for 108-day delay Owner Morris Smith sent 11pm email on January 28 about "next steps to retrieve vehicle"... 10 HOURS AFTER I'D ALREADY PICKED IT UP (completely disconnected from his own service operations) Zach Smith now conveniently "no longer employed here" so Morris can dodge accountability ACTIVE COMPLAINTS: Better Business Bureau: Case #24398726 Ford Motor Company Corporate: Case #CXH-06716378-G7Z8K3 Kansas Attorney General Consumer Protection (declined to pursue) Considering small claims court for motor mount repair costs PATTERN OF POOR SERVICE: Check the other reviews RECOMMENDATION: AVOID. Find another Ford dealership for service. Your vehicle, your time, and your safety are worth more than what Morris Smith Ford provides. More

Buyer Beware: Morris Smith Ford of Leavenworth is a Den of Deception We’ve purchased two vehicles from Morris Smith Ford in Leavenworth— one back in 2019, which was a decent experience, and another in M of Deception We’ve purchased two vehicles from Morris Smith Ford in Leavenworth— one back in 2019, which was a decent experience, and another in May 2025. The cars themselves? Fine, no complaints there. But the dealership? A slimy operation run by liars and cowards who excel at broken promises and evasion tactics.They dangled two free oil changes as a sweetener during the sale, but when it came time to honor it? Crickets. Weeks of ignored calls to the GM, who apparently vanishes like a ghost when accountability knocks. Their pathetic excuse? Blaming it on some former employee who "ran the promo without approval" and got fired. Classic bait-and-switch sleight of hand—promise the world to close the deal, then shuffle blame to a scapegoat who conveniently doesn't work there anymore. This isn’t incompetence; it’s calculated dishonesty designed to fleece customers post-sale. If you value your time, money, and sanity, steer clear of these fraudsters. Shop elsewhere—anywhere else—or risk getting taken for a ride that ends in frustration and regret. Zero stars if I could. More

Had an issue with my truck, my service advisor Amanda was on top of it. She had everything set for me when i got my vehicle down to services. Was in and out with a loaner in no time. on top of it. She had everything set for me when i got my vehicle down to services. Was in and out with a loaner in no time. More

Sold me a car that was used with no accident s, found out 2 weeks later it had been in a serious accident. Isaac the Sales Manager told me to “contact his attorney” because the Morris Smith Ford dealership w 2 weeks later it had been in a serious accident. Isaac the Sales Manager told me to “contact his attorney” because the Morris Smith Ford dealership was not going to do anything about it. My $29,000 car in 2 weeks is now worth $18,000 and Isaac said it was “My fault” because I didn’t check it out better. Also told me that in the State of Kansas it is Illegal to lower the fees they charge per State laws or they will be arrested for discrimination! More

I can't speak highly enough of Zeck Ford and the staff that work there. I have now purchased two vehicles from Sage in the last three months. He is the type of salesman that I enjoy working with and he ha that work there. I have now purchased two vehicles from Sage in the last three months. He is the type of salesman that I enjoy working with and he has created a return customer. He is honest and will point out issues with vehicles that need fixed and goes above and beyond to make sure the vehicle is in great condition prior to pickup. Sage I will be keeping an eye on the lot for a Lincoln Continental when you get a Black Label in. lol More

Sage helped me purchase a 2022 F150 and it is a beauty! I truly had the best experience with Sage as a salesman. He was knowledgeable, attentive, and fast! If you are looking to purchase a vehicle I cannot I truly had the best experience with Sage as a salesman. He was knowledgeable, attentive, and fast! If you are looking to purchase a vehicle I cannot recommend anyone better than Sage and Zeck Ford. They have a top of the line team who makes you feel supported and treats each client with courtesy and respect. Thank you Sage! You are one of a kind! More

Sage at Zeck Ford was great. He answered all of our questions and was very helpful. Sage also knew when to back away and let my wife and I discuss the vehicle that we were look He answered all of our questions and was very helpful. Sage also knew when to back away and let my wife and I discuss the vehicle that we were looking at purchasing. More

Easy to work with. I appreciate the no hassle approach. Thank you so much! Go see Mike!! I appreciate the no hassle approach. Thank you so much! Go see Mike!! More

Jayden with Zeck Ford is wonderful! Knowledgeable, patient, and an overall great experience with both the dealership and sales. Knowledgeable, patient, and an overall great experience with both the dealership and sales. More