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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
361 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 361 reviews

December 03, 2025

Car was left there for 7 weeks for a simple fix. Left car dirty. Claimed I put gas in my diesel tank when I did not and charged me extra on top of my deductible. Terrible experience. Terrible custom More

by gwseymore85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
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November 30, 2025

Clay has an excellent costumer service. He was so helpful and kind. I will always go back to this location. More

by Gabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay
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Nov 30, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Moss Bros. Chrysler Dodge Jeep RAM Riverside.

November 30, 2025

Great experience Jacob made the whole process simple and easy. I will definitely recommend family and friends More

by AP20.INVESTMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 30, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. We look forward to having you as one of our valued customers for many more years to come!

November 29, 2025

Friendly, helpful and a great environment I did not have to wait too long for my services More

by brandee651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk
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Nov 30, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside, we look forward to having you as a valued customer for many years to come!

November 28, 2025

Very dissatisfied with their service department. At a scheduled appt we were told it would be $500. to look at a warning light and also my rear tail lights which were out. Also leave it for 3-5 days More

by sandyperry39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diocleziano Sensi
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Dec 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We sincerely apologize for the confusing and unsatisfactory experience, especially regarding the warranty. This quote is unacceptable, and we need to clarify your coverage immediately. Please call us at 951-688-6200 to resolve this.

November 27, 2025

Austin is excellent. Knowledgeable and straight forward. He kept me informed of the progress and was helpful with longer timelines. More

by KIZZO25
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Castro
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Nov 27, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 27, 2025

The service department was very clean very quick service and it’s nice to be able to come on a Saturday and get it done on your day off More

by American mopar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Nov 27, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 27, 2025

Our service rider, Austin Castro is great. Wasn’t his fault that my car was there for 3 months More

by jerrysgirl13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Castro
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Nov 27, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Moss Bros. Chrysler Dodge Jeep RAM Riverside.

November 26, 2025

Great customer service! Very patient and Gabriel was amazing with his patience and with explaining everything More

by MIKE.LOPEZTWO3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Nov 26, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 25, 2025

Very happy with the customer service it felt welcoming and friendly. I just wish they had better goodies and their coffee machine worked. We walked out of their very happy. More

by SQIDVCS63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis, Javie ,Oscar
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Nov 25, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Wonderful to hear our customer service was welcoming! We apologize for the issues with the coffee machine and will look into getting better goodies. Thank you for your review!

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