Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

This is the second time I go in for an Oil change for my Chrysler 300 and both times I’ve had great service, from Dallas to the other 2 gentlemen that helped me out. I’d recommend this place to my family an Chrysler 300 and both times I’ve had great service, from Dallas to the other 2 gentlemen that helped me out. I’d recommend this place to my family and friends and will definitely continue coming here. More

I don't recommend this place at all, years ago I got a problem bringing my Dodge omnni for an alternator problem! And they told me that was the problem and later after they changed the alternator they tol problem bringing my Dodge omnni for an alternator problem! And they told me that was the problem and later after they changed the alternator they told me that they changed the timing belt and they charged me for that, but I asked them that I want to see the timing belt, because I just changed it like 6 months ago and after a while they founded it,and they showed me one that it looks like new and I went to talked to the manager and after he saw the timing belt we got a talked and he didn't charged me for that. And now I don't know why I went to this place again And now I got a worst experience my Jeep is still there after 40 days and I paid for the services of wherever the diagnosis was and they told me that my Jeep compass was ready and I asked him, that someone drove the Jeep? and Cervantes told me the technician did,so I paid 1398.97 and I took my Jeep and I went on the freeway and after 5 minutes of driving my Jeep I almost got into a accident,so I was going to call the towing truck but I decided to take the street and I talked to Cervantes and I told him what happened and he told me,no problem we going to check out and after i hear that I went to talked to his Boss and after I explained to John Miranda the problem,he told me that it might be a wire not sending the signal and they where going to see what the problem is after they diagnosed the problem 18 days before and he was going to call me,and still after 11 days! He haven't called me yet Today I talked to the general manager and he gave me another story,so stupid, that they think that they are the only ones who can think! Please don't take your car to this place and I said to this place! because is a common place, not a dealership they are not professional they're something else! I need another page to explain the whole issue! Questions? Don't go to this place, if you don't want to buy, a FREE PROBLEM! If you go there! God bless you!!!! More

I am writing today because I am at my wits end with my Jeep vehicle and your dealership that I have taken my vehicle into for repairs. I did not had my vehicle since January 2, 2020 and only recently rece Jeep vehicle and your dealership that I have taken my vehicle into for repairs. I did not had my vehicle since January 2, 2020 and only recently received it on Tuesday January 28, 20202. I took it to your Moss Bros. Dodge, Jeep, Chrystler dealership in the city of San Bernardino, CA on Thursday January 2, 2020 due to an issue that I was experiencing with my vehicle making a loud screeching noise and also stalling and not starting up as of December 31st, 2019. I was advised at that time by my service advise, Erika, if I were to bring it in that day they would have it assessed within 2 business days and that it would be a $150 inspection fee to inspect the cause of the issue. However when the dealership finally got to the inspection my vehicle (which took them 2 weeks to do so) the service adviser, advised me that the inspection would actually be $350 to further inspect the issue to see if the cause of the issue was due to the starter or another part of the vehicle. When my service adviser got back with me to confirm the technician believes the issue is due to the starter, they then told me the dealership had no replacement part on hand and would have to order the replacement part and have it delivered to the dealership which would take another week to do so based on the option they gave me. It took 2 weeks to for the dealership to receive the part and to complete the repair. I was not given a free rental/loaner vehicle at any part during this duration even after advising your dealership several.times as a single parent this was my only form of transportation and am completely immobilized without it. I have had to ask for rides from my fellow co-workers in which I am having to pay them for and if I am unable to find a ride to and from work (which is a 40 mile round trip) I am unfortunately having to call off work. This situation has placed me in a financial bind and difficulty. It has become a big inconvenience in my daily day to day activities and yet the dealership has made no effort to compensate any of this inconvenience or offer me a free rental/loaner vehicle until they are able to resolve my issue. The only thing the dealership has done is every time they have called it is to inform me that at that time there is no additional update.on the repair or that there are more charges being accrued (which now I've been informed at least $780). I find this to be very unprofessional as a company who represents the Jeep brand to continuously fail their customer. How am I suppose to pay the dealership for repairs when I can't even go to work consistently because I don't have a reliable form of transportation for so long?How long am I expected to be without a vehicle for such a long duration and still feel like I'm receiving great customer service? Why would I want to purchase another Jeep vehicle in the future when I've had nothing but recalls or issues with this vehicle being serviced when it comes to simple repairs. I recently spoke to a gentleman from Jeep's corporate office in regards to my complaint with the end result that your company was unable to assist me in a satisfactory resolution. Instead offered to put a dealership complaint on my behalf that would go towards the dealership's year end review but that doesn't resolve my issue or any effect on any type of satisfactory for myself as the customer. When leaving the dealership after picking up my vehicle on Tuesday January 28, 2020, I noticed a large crack in my driver side window (picture attached) which caused me to immediately turn around and come back. When I addressed this situation I was told my vehicle was delivered by the tow truck in this condition however no tow truck delivered my vehicle, I personally drove it myself. When speaking to the service manager John Aranda, he basically advised that this may be something I would be responsible for myself because it my have been a pre-existing issue however the vehicle was given to the dealership without the crack yet I'm picking up my vehicle after a month in your possession with a crack. And I'm being advised to bring my vehicle back on another day to assess the damage by taking the door panel off to see if there was a pre-existing issue that may have caused the crack which sounded more like they didn't want to take ownership of this situation and wanted to put it back on myself. Not only am I not satisfied with the original non resolution to my first issue with no type of compensation or credit to the repair but now I'm having to deal with yet ANOTHER issue upon receiving my vehicle back. At no point do I feel the dealership is providing any type of empathy/ownership of my concerns and instead I'm being pushed to the side with an "oh well" type of attitude. I came to your dealership today as I was advised by service manager John Aranda on 1/28/2020 when I initially picked up my vehicle. I did come a day earlier then initially stated however instead of making this situation a priority I'm being told to come back in ANOTHER week to have the damage (that happened while my vehicle was in your dealership's possession) assessed to figure out a solution. I have called called service director Martin Granado twice as directed by the response from my yelp review with no answer. Why is it that I'm having to continue to take time out of my schedule to accommodate your dealership and their lack of ability to provide the proper service and bare minimum customer service!?! Why am I the only one being inconvenienced? I have directed these situations to the Better Business Bureau, Bureau of Automotive Repairs, as well as corporate offices for Jeep. Perhaps this will make your dealership take these matter seriously since nothing else has. More

I have to say Dallas the service advisor was so awesome. Like if I ever have problems with my vehicle he’s the only person I would want to got too. He was so helpful and caring which I feel like you never s Like if I ever have problems with my vehicle he’s the only person I would want to got too. He was so helpful and caring which I feel like you never see something like that. Had so many bad experience in places but he definitely made it a good experience. Turned a bad situation into good. More

Poor service. Service department had our Pacifica for 4 WEEKS. Could not fix a/c problem. Chrysler motors suggested different dealer. Took to Redlands Dodge and the Service department had our Pacifica for 4 WEEKS. Could not fix a/c problem. Chrysler motors suggested different dealer. Took to Redlands Dodge and they fixed in less than 2 days. DO NOT TAKE YOUR VEHICLE TO MOSS BROS. SAN BERNARDINO FOR service. You will regret it. More

Service Dept for Jeep Service Dept can’t fix a simple problem after having the Jeep for a full day. (Driver auto seat adjustment not working.) Poor service & follow-up. Service Dept can’t fix a simple problem after having the Jeep for a full day. (Driver auto seat adjustment not working.) Poor service & follow-up. Didn’t seem too concerned that they couldn’t fix it. Jeep still under warranty & purchased from them. Expected far more from this dealership. More

Illegal sales practices Sales Manager Wally: Stated the bank will not give a loan on auto unless we purchased an extended warranty or GAP because they wanted us protect their Sales Manager Wally: Stated the bank will not give a loan on auto unless we purchased an extended warranty or GAP because they wanted us protect their collateral. This is an illegal business practice and I have notified the bank. I will also be notifying the state of California of this business practice. It took several phone calls to get the 2nd key a week later, Still waiting on the floor mats. This was my 2nd purchase from this dealer as the prior purchase was a good experience. This dealer has done a 180 in negative business practices in a years time. I would not recommend them to anyone because of their illegal addendum sales practices. It was a bit of a fiasco with the sales team as well. From the very start of not even showing up for an appointment, but that is to be expected at these places. But I have not seen illegal sales practices like I experienced with the sales manager Wally since the 80's. I am positive Ram does not support these business practices. And neither do the banks. UPDATE: I spoke to Wayne Allen the GM of the dealership. He did apologize for the above mentioned actions and assured me that they do not, and will not condone these sales tactics. I felt our conversation was sincere. More

Liars Had appointment for oil change and to check out my door that wasn't locking from 3 to 5:45 had my car service guy said they order the part itll come o Had appointment for oil change and to check out my door that wasn't locking from 3 to 5:45 had my car service guy said they order the part itll come on Tues told them I can come back the following Friday called 2x one to see if they even did oil change the sticker on left corner wasn't replaced and when turn on car it said oil change required & to check if part came in no call back went Friday @ 8:30 to find out they didn't order part don't know it wasn't order and 1 guy said yes oil change was done they dont do stickers and just needs reset. After 12pm they gave me a list of things to be done and service guy said what I needed what can wait & he was doing my oil change REALY! SO THEY LIED IT WASNT Done. They need to look at door to see if any other part required umm didn't they do that last Friday then needed 2 parts & order by 3 so last Friday they didn't xxxx and lied to my face they order part & even if did it wouldn't had gone done cause missing other part 2 fridays wasted time and still don't have my car fixed cause supposedly this time they ordered parts More

Don’t be dumb don’t shop here!!!!! Worse place to buy!! If they know your MILITARY they will try to low ball you!!! Stay away!!!! Michel Terrible salesman! We agreed on a vehicle. When Worse place to buy!! If they know your MILITARY they will try to low ball you!!! Stay away!!!! Michel Terrible salesman! We agreed on a vehicle. When they brought around after the sales. They took the rims off saying, “ oh , nobody told you?” Yea I got hustled . But I learned my learned my lesson the hard way. Please stay away More

FRED AND HIS TEAM DID EXCELLENT I 2ant to thank Fred and Kody and sny techs that were involved in servicing my 2015 Ram... it was handled in a timely manner snd I and updated through I 2ant to thank Fred and Kody and sny techs that were involved in servicing my 2015 Ram... it was handled in a timely manner snd I and updated throughout the time it was in their hands More