Moss Bros. Chrysler Jeep Dodge Ram San Bernardino - Service Center

The staff and crew at the South "E" street location were outstanding!!! Ms. Joani Short and her staff treated us exceptional well! My Aunt Odessa was thrilled and happy with the results. Josh Davis and C outstanding!!! Ms. Joani Short and her staff treated us exceptional well! My Aunt Odessa was thrilled and happy with the results. Josh Davis and Chris Richard also greatly assisted us. They were very helpful, professional and courtesy. Our experience was AWESOME ! It was very refreshing to see that good customer service still exist. We will definitely recommend your company to friends, relatives and especially other senior citizens. My Aunt Odessa's daughters both drive Jeep Cherokees and I am sure they will become future patrons. Her only regret was that she didn't become a customer sooner (versus one of your competitors who is now out of business). Thank you once again for your help and with people like Joani, Josh and Chris it is proof that someone, at the top, is doing something right! Please immediately give to all a pay raise!! :) If you are able to please forward the attached certificates of appreciate. Once again thank you. More

Had vehicle in for overheating 4 days later they replaced radiator, this was in May 2009. It is now Aug and the radiator is leaking. They do not want to replace the rad for free. Had to bring in our warranty radiator, this was in May 2009. It is now Aug and the radiator is leaking. They do not want to replace the rad for free. Had to bring in our warranty people as they used an aftermarket. They wanted new fees to go back to our warranty holder and charge us another service fee of 50.00 plus..Even tho parts and service is under warranty for 12-12 Moss is saying because it was an aftermarket that warranty did not apply. Well the insurance people never authorized an aftermarket rad and we were never informed of this either. The person had to call Moss and explain what they did was wrong and they had to repair the radiator at no cost to anyone but themselves because it was their error!!! Josh told my husband that we had the radiator for over 3mths what did we expect??? Excuse me! More