Moss Bros. GMC

Great job by all, very satisfied with the processes, I was welcomed by the tech, shuttle was good too was welcomed by the tech, shuttle was good too More

I brought my truck in for transmission concerns and recalls, but no meaningful service was completed. The vehicle sat all day with little communication, recalls were not addressed, and basic checks lik recalls, but no meaningful service was completed. The vehicle sat all day with little communication, recalls were not addressed, and basic checks like tire pressure were not done. I was told the truck was test driven, yet it still jolts harshly into second gear, something that would be obvious on a proper drive. The truck is louder than before and issues remain unresolved. I do not feel safe driving it and am extremely disappointed with the lack of accountability and communication. This experience left me without confidence that my vehicle was properly inspected or that my safety was taken seriously More

Good customer service sales people knowledge in their cars the finance done everything within one hour thank you. You guys have a good job. cars the finance done everything within one hour thank you. You guys have a good job. More

I was very disappointed and how long it took and my car was given back to me with a check engine light still on, and the problem not fixed. The air conditioner was fixed and seen highly expensive, but it t was given back to me with a check engine light still on, and the problem not fixed. The air conditioner was fixed and seen highly expensive, but it took a week and a half to get the part. Remind her why I haven’t gone to a dealer in over 35 years and don’t plan on going back for service anytime. More

This 1 star is for the GMC Moss service center. Took my truck on a Monday at 8am. I was told it would be checked Monday latest Tuesday. Called Tuesday it hadn’t been check I was told Wednesday now. Took my truck on a Monday at 8am. I was told it would be checked Monday latest Tuesday. Called Tuesday it hadn’t been check I was told Wednesday now. called Wednesday hadn't been checked. Called Friday hadn’t been checked. Apparently they were backed up not sure if they’re short staffed but a week just to check my truck doesn’t sound correct. Plus a loaner can’t be given to me until it’s diagnosed but they can’t even diagnose it for over a week. Employee issues happen I get it but accuracy on estimate on a day your car would be checked that’s a minimum that could be done. Short staffed or backed up it’s still possible to give a better estimate when it’ll be checked. Service center looks to me very poorly managed with expectations for customers. “At Moss Bros. GMC, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.” “timely manner”??? More

Took the truck out 2 weeks later and had to have it towed and am now stuck with no truck. I’m wondering if it was misdiagnosed. Paid a lot of money for a bad idle. Had 8 injectors replaced and it did not sol and am now stuck with no truck. I’m wondering if it was misdiagnosed. Paid a lot of money for a bad idle. Had 8 injectors replaced and it did not solve the problem. More

Slow service. Took car in twice for window not working and second visit cost me lots of labor that should have been done 1st time! They should have checked wirin Took car in twice for window not working and second visit cost me lots of labor that should have been done 1st time! They should have checked wiring 1st time when they had the car More

My service was done in the time promised. The service tech was friendly, courteous, and professional. The service tech was friendly, courteous, and professional. More