Mossy Volkswagen - Service Center

Set an appoint for recall work on a GTI, they put me on hold to verify part in stock we then made a date to service it. Arrive at the service center they take the car they knew I was just going to wait for hold to verify part in stock we then made a date to service it. Arrive at the service center they take the car they knew I was just going to wait for it as approx time for recall repair was 1.5 to 2 hrs so just decided to wait for it. About a solid hour or so later and I get text your car ready!!! oh sweet I walk on back over to collect it. They say everything is fine except we don't have the part. Yeah seriously unbelievable. They sent me packing with nothing done lol. Went to a different dealership will not go back or consider for a new purchase. More

Strike One: Took my car in for a new battery and they quoted me a price. Left the car and my wife picked me up and we drove off. Got a phone call from the service department who said that they had misquo quoted me a price. Left the car and my wife picked me up and we drove off. Got a phone call from the service department who said that they had misquoted me. An extra $100 was needed. Had to turn around and pick up the car. Strike Two: Needed rear brakes replacing. Quoted me a price but did not mention that was for pads and rotors. 2nd quote from an independent service shop quoted me slightly less for both, I went there. Later VW phoned me and said actually their quote was for both. Wasted my time going there, and then booking in elsewhere. Strike Three: Had the 60k service which was good, no apparent problems. We talked about the 70k and what it entailed and they welcomed me back in 10k miles to have it done with them. (I have a prepaid service agreement up to and including the 70k service). I take the car in they do the paper work and then they tell me it is not valid because the 40k service had been done in the low 30s, so my 60k was actually the 70k and arriving at the service center with 69,900 miles was not going to get me the 70k on the agreement. They apologies profusely, but nonetheless. Strike Four (I know the baseball analogy breaks down at this point): I book my other car in on a Saturday for a 50k service and a software upgrade recall - early appointment about 8am. On Thursday I get a call asking if I can leave the car with them all weekend and pick it up on Monday. No reason given. I was handed off to another service technician who never picked up and I was left hanging on the line. Such poor professionalism, and makes me really doubt the quality of their service if their customer facing people cannot get it right. And their online appointment scheduling page has been "down" for weeks with a "try again later" message. Apparently this is deliberate because they are understaffed. Why not just say that, "because of high demand please book by phone." More

Thank you Chano for taking such good care of me and my husband. You made everything so easy and we appreciate you! Go see him! husband. You made everything so easy and we appreciate you! Go see him! More

waiting... and waiting My used Volkswagen only came with one key. I lost it. hard. I contacted Mossy and they told me it was three days, had to be cut at the depot, so sorr My used Volkswagen only came with one key. I lost it. hard. I contacted Mossy and they told me it was three days, had to be cut at the depot, so sorry. They took my number and said they would call me as soon as it came in. More than a week later - no call. I call them "oh yeah, we have it right here" he said to the fuming customer who has lost the use of his vehicle for over a week. I gotta find some other way. Don't go there - that way lies pain misery and death. But seriously it was the worst customer service experience in 40 + years. Rot in heck you parasitic xxxx. More

Auto repair I can't express how appreciative I am of Chris Osborn in Mossy VW's service department. My GTI was hit by debris on I-15 on a weeknight and I limped i I can't express how appreciative I am of Chris Osborn in Mossy VW's service department. My GTI was hit by debris on I-15 on a weeknight and I limped in to Mossy VW Escondido a little after 6pm (after closing). Fortunately for me Chris was working late and instead of turning me away (which is what I expected), he took care of me completely. He got me into a loner car until I could get a car rental the next day and communicated with me daily in regards to the insurance process and repairs on the car. Even when I picked up my car, they did an amazing job cleaning the car even down to polishing the tires. He was the most compassionate, honest, and professional service advisor I have ever met or worked with (whomever is his boss...he needs a customer service award and a raise!). I had never been to Mossy VW and was expecting the same horrible customer service and lack of attention to detail with any of the other big car dealerships, but it was the opposite. They have earned my future business for sure. More

After purchasing BMW accessories as Christmas gifts at Mossy BMW of Vista, I decided to try having my vehicle serviced at Mossy VW. I am fairly familiar with vehicle service parts and procedures and I fel Mossy BMW of Vista, I decided to try having my vehicle serviced at Mossy VW. I am fairly familiar with vehicle service parts and procedures and I felt as though Rob was a very honest and helpful service advisor. Everyone I encountered on staff had a friendly demeanor and overall I was very impressed by this location. After waiting several hours as South Bay VW for an oil change and being incorrectly told I needed brakes, I will never again take my car to that location. My family has had wonderful experiences at Mossy BMW, Nissan, and VW. Keep it up, guys! More