Motor Home Specialist

Was promised a replacement glass cook top for my purchased van in February. Chris Purcell promised this and has not delivered nor returned my numerous phone calls. Certainly very short sighted of purchased van in February. Chris Purcell promised this and has not delivered nor returned my numerous phone calls. Certainly very short sighted of this dealer as I will never do business with these guys again. A More

MHSRV of Alvarado Texas knowingly sold and allowed an unsafe vehicle to leave their lot. Based on their own declaration to me when asked you if MSHRV performed a full check of all RVs, including the Tho unsafe vehicle to leave their lot. Based on their own declaration to me when asked you if MSHRV performed a full check of all RVs, including the Thor Outlaw motor home we purchased at the point of receipt from the manufacturer, and prior to sell and release of all RVs, including the Thor Outlaw we purchased, their definitive stated Yes, those are definitely performed. The Thor Outlaw motor home sold to us and allowed to leave your facility dint have a working left tail, brake, and turn signal and functional and safe gas lines and values, If their records show any indication of a passing result then those records have been falsified since the defects identified were present prior to turning the RV over to us. When we did finally get a response frowm a lower level service rep, he stated that we will need to directly address this problem with the manufacturer? MHSRV completely washed their hands of any accountability or responsibility for the unsafe RV they sold. The walk through of the RV performed with a Sales Representative prior to taking possession of the RV was very minimal, somewhat uninformative, and did not include any elements of any equipment safety validation. These couple issues were just the start of a long list of defects we found upon taking possession of the RV. There was a list of 10+ defects, including a “Check Engine” warning light that was identified shortly after departing MHSRV and presumably already prior to leaving MHSRV location for which they told us to just take to a For dealer after get to OKC. We were so comfortable with the safety of the RV we had Bob Hurley RV in Oklahoma City perform a full all points (SWAG) inspection of the RV. The inspection identified a leaking Propane value and pinched gas line at the cooktop, which rendered the cooktop inoperable. Two significant safety defects that should have been identified by MHSRV prior to sale and unquestionably present prior to the sale of this RV to us. We were without our RV for almost 2 months while all the defect items were being fixed. We have yet to hear a word from the MHSRV General Manager/Sales Director or the Service Director on this issues, Nor from Blue Compass RV, their Parent company. Would never purchase again from MHSRV, or any Blue Compass RV dealership and strongly recommend against anyone else buying from them. More

Zero stars. We paid cash for a 200K Thor Toy Hauler RV and drove off the lot with a broken tail light, trim following off at driver's seat, check engine light, We paid cash for a 200K Thor Toy Hauler RV and drove off the lot with a broken tail light, trim following off at driver's seat, check engine light, refrigerator trim falling off, inline water heater control glued on, propane line pinched; completely unsafe vehicle. Multiple calls and emails unanswered. If you want a vehicle that is unsafe this is the dealership for you. The saddest part is that the dealership didn't even have the decency to respond and neither did the corporate contacts. Steer clear from this fraud of a dealership. I'm fairly confident that any positive reviews are written by the dealership. More

Wanted to add to the horrible story of buying here that Motor Home Specialist leaves you with 1/4 of a tank of gas. You spend mega, mega bucks and you get 1/4 tank at delivery with bugs inside, split cabi Motor Home Specialist leaves you with 1/4 of a tank of gas. You spend mega, mega bucks and you get 1/4 tank at delivery with bugs inside, split cabinets & chips in the corners. This is to add to the rest of the awful experience. They may seem nice but then they aren’t. You think they roll out the rug but it’s only to pull it out from under you when you start knowing the details. Why do business with a business that makes you sign away your legal rights to be heard in a court of law governed by Texas laws? Hm. They should have to disclose all of this before you invest time. Dealerships should be required to post all of their closing documents online so consumers can go to the companies they want to do business with and consider the whole picture & not be thrown LEGAL documents once they have placed a deposit that could expose them to losing it or breaching contract. All legal documents that must be signed for the purchase of something over $10,000 should be required by law to post all closing disclosures and waivers customers may be expected to sign. More

Bought RV in 2024. Regret buying it from Motor Home Specialist’s mean corporation. Motor Home Specialist makes you beg to test drive and then sign to take responsibi Regret buying it from Motor Home Specialist’s mean corporation. Motor Home Specialist makes you beg to test drive and then sign to take responsibility on your insurance if you test drive for anything that happens to their SALESPERSON or inventory they have on lot. Mind you their salesperson is supposed to be directing you on the coach & if they direct you wrong you are screwed. Then they don’t drive the unit out but make you maneuver it out between other units. How many dealerships make you take responsibility for coach, units on lot, & salesperson? From there it went downhill farther. The salesperson who “sells so many” of the specific unit had poor knowledge of the unit. The paperwork at end says you didn’t rely on anything they said and are buying as is. They spring on you paperwork at end that directly conflicts with what was represented during sales process. These waivers of whatever is said should be required to be signed at the beginning of the sales process. Motor Home Specialist forces you to sign arbitration which puts them at an advantage should you need to have legal remedies. What if your coach catches fire & harms someone & it’s due to their poor inspection or fixing/prepping for delivery? You need to keep your legal options! Believe me! Stay away! The 3 men that handled the sale process were all poor. Ask to review all paperwork you have to sign before the day of delivery. Really think what you are signing away. Because you may need the protections the law gives you! Take it to, or fax it to an RV lawyer. The representations were many. The final paperwork they make you sign negated them. Insist on getting everything verified by email. Then go somewhere else and buy another RV. Go somewhere else. Trust me. Also, they left Coach open & unlocked after deposit put on it. The employee admitted that door left open & bugs got inside it. At time of delivery there were 8 dead bugs upside down on the stove UNDER the stovetop. 2 under the mattresses- 1 under each mattress. So cleaning was non existent. 1 in a compartment underneath. I gave up & cleaned them. They told me to buy some screens that in manual were dangerous to use by manufacturers instructions. Motor Home Specialist didn’t even warn of this. I asked service advisor to refund & he would not take it back & refused to refund. He insisted I use what could nullify the furnace warranty. I don’t have time to go on but too many reasons not to ever go to Motor Home Specialist. Go somewhere where they will give you reliable & good service. Even had problems getting temp license plate. Don’t go here! More

Purchased a new Berkshire XL. People were nice while we were there. Didn’t make it 1/2 way home and had an issue. Called salesman and sent pictures. He told me he would take care People were nice while we were there. Didn’t make it 1/2 way home and had an issue. Called salesman and sent pictures. He told me he would take care of it and have new parts sent to me. 6 weeks of phone calls, emails and texts. Nothing. When you drive off the lot you are on your own!! More

The dealership was spectacular from the beginning of our inquiries to the closing. Nolan was our salesman and was so respectful polite and helpful during our purchase and closing. Joel who was our service r inquiries to the closing. Nolan was our salesman and was so respectful polite and helpful during our purchase and closing. Joel who was our service rep and showed us how everything worked with the utmost respect and continued to ask us if there was anything else we needed to know. Our finance rep,Chris, was thorough pleasant and efficient. The really cool thing is they have you spend your first night on site to make sure everything is good before you head on down the road. Being from California that was huge. Finally we saved over $20,000 by coming here. Awesome. Don and Suzie Roberts More

We bought a new nexus there as the prices were good. They spent a half day with us fixing numerous minor things we had found. MHS should have checked it over before we arrived. We asked to pick out anot They spent a half day with us fixing numerous minor things we had found. MHS should have checked it over before we arrived. We asked to pick out another RV instead as we got a feeling that this unit would be full of problems but they wouldn't let us neither would return our money even though it was still on their lot. The salesman told us there would be a half tank of gas, there wasn't. He graciously followed us to a gas station and used his own credit card to make sure we had a half tank. Thanks- bud! Sure nice to know there's people with integrity out there! MHS agreed to send us a part for the septic, which we never received. We were able to pick out a small item at their store for buying an RV. The 24/7 helpline was no assistance that talked up as part of the deal. Within less than a day we had major serious problems with the RV. The roadside assist considered a gas station (in the middle of no where) a "safe" place, a tow would be available Monday to get us to a repair shop. Due to the nature of the problem we couldn't run our engine, the solar, batteries and propane ALL were not working! The roadside assist expected us to sit there in below freezing temperatures for two nights with no way to stay warm! The roadside assist mechanic didn't help either, my mechanic husband just wanted to know where a specific relay was and he wouldn't tell us. We wondered if he didn't know either?We took a chance of the RV burning up, yes it was HOT, and limped it into a Ford dealership we found just before they closed. Between the head mechanic and my husband they were able to figure out and disconnect the problem so we could get home without worrying for our safety. Our experience with MHS is the same as others it seems, once they have your money, they don't care, we asked them to talk to the manufacturer for us about our serious problems but they didn't. We don't believe MHS did a thorough check of their RV units before advertising. We've put on over 4,500 miles solely for the major warranty repairs done which had to be done only at the factory. We have yet to use it for pleasure. I don't think MHS will take it in as a trade now either knowing the problems on this brand new unit, Wish us well, I think we may need it! More

Just purchased my 1st Motorcoach from MHS. The entire process was simple, straight forward. Justin, Dustin, Matt, and Michael were all very helpful in each of their rolls. I would highly recom The entire process was simple, straight forward. Justin, Dustin, Matt, and Michael were all very helpful in each of their rolls. I would highly recommend giving them your business as I will definitely be a repeat customer. Great job guys! More

Don't even consider doing business with this company! They sell Thor products which are terrible motorhomes. Thor makes a variety of brands and are known for terrible construction. They do not do any They sell Thor products which are terrible motorhomes. Thor makes a variety of brands and are known for terrible construction. They do not do any quality control what-so-ever. You will get an RV that has so many issues that you cannot use it. Mine is a new 2023 and was purchased in Feb. It has been in one shop or another ever since. No one can fix the serious and numerous problems that it has. Note the many 1 and 2 star ratings and go somewhere else. About MHSRV in Alvarado, TX..........They probably will not even take your RV into the shop, Once you have purchased the RV, they won't return phone calls or assist you in any way. If you are lucky enough to get it in their shop, count on a totally incompetent team messing up your vehicle and giving you a lot of excuses. I have never seen such an unprofessional organization that stays in business year after year. Again, before you buy a new or used RV, BE SURE it is not made by Thor or sold by MHSRV. No words are strong enough for an adequate warning about this. More