Moyer Dodge Chrysler Jeep Ram - Service Center

Employees were very polite and the mechanics had my repairs and inspection done without a long wait. Obviously, that can change based on the needs of your vehicle and with that being said this visit wa repairs and inspection done without a long wait. Obviously, that can change based on the needs of your vehicle and with that being said this visit was same day in and out with repairs during the inspection. More

Great customer service, work done in a timely and professional manner, with no hidden charges professional manner, with no hidden charges More

Appreciate the service department people. . Always friendly and accommodating. Service done in a timely manner . Always friendly and accommodating. Service done in a timely manner More

The service department took 3 hrs to figure out I needed a capacitor. They charged me the highest hourly rate for that as well. I took it to them bc they are suppose to specialize in Jeeps. If that was no a capacitor. They charged me the highest hourly rate for that as well. I took it to them bc they are suppose to specialize in Jeeps. If that was not bad enough my Jeep came back with grease all over my driver side mat, grease on the side of the jeep outer door. Wires were left hanging down and not put back into the bracket. I asked them to put a fuel gauge in, they left all the metal shavings all over the Jeep floor and on the seat. They told me the gauge worked for a little but then stopped working. Instead of completing the job they just left a none working gauge. I sent the General manager an email about the issues with photos of the damage . After three days I heard nothing, so I sent the email to the Owner, I then received an email from the service Director telling me I would have to wait 5 days before they would clean the damage to my Jeep. He said, he would have his team clean up the grease and put the wires back and would give me 1 hr of free service to get the gauge working. If it took them 3 hrs to figure out a capacitor, I can imagine the time it would take for the fuel gauge. After paying $601.00 for the bad service, damage done to my Jeep, and a none working gauge, I would be foolish to bring the Jeep back to the dealership. I have worked at two other professional Dealerships in the past. I went to Ladd-Hanford bc I thought they would solve the none starting problem faster than others since they are a Jeep dealership. It is a simple 1978 6 cylinder Jeep. I wish I would have read the other reviews before taking my Jeep to Ladd-Hanford in Lebanon. After I told them I would not bring the Jeep back, they just said "Sorry for your troubles" that was it. More

Service issues and no customer service I had truck there for a noise and they had truck for 20 days and for it back same noise actually worst and the under carriage is covered with oil .won I had truck there for a noise and they had truck for 20 days and for it back same noise actually worst and the under carriage is covered with oil .won't go back there for service .had vehicle there for sale issue several times .just want my money back or new truck. It's a shame u work hard.to buy a new truck and this happens and no-one cares .called corporate and general manager and no response ...to the solution . More

Worst car experience in my life!! Leased a brand new Jeep in may and it already has the check engine light on and needs a part. The part is expected to take a month and half to receive Leased a brand new Jeep in may and it already has the check engine light on and needs a part. The part is expected to take a month and half to receive in since my car was looked at and part was ordered. Remote start doesn't work in one of the coldest months (main reason I bought a new car). Dealership won't even give a loaner but I'm sure Jeep will expect my full payment for a broken car on the day that's due. If I'm paying for something new I should have within a fee days time something that works like new!! Not a car that I have to drive around for a month and a half with a check engine light on. Was basically told to suck it up. Last time I will EVER own or lease a Jeep! I can't wait for this lease to be over. More

General Manager Committed To Make Things Right The response that I received from Gary, on the management team was swift , courteous and geared toward resolving my issue. It was very clear that his The response that I received from Gary, on the management team was swift , courteous and geared toward resolving my issue. It was very clear that his primary goal was my complete satisfaction, not only with the purchase but in the quality of their follow-up. Thanks, Gary! More

good service I went to this dealer and needed my Mazda 3 PCM Justin took good care of my needs the guys that work my Mazda did a great job my car was really mest u I went to this dealer and needed my Mazda 3 PCM Justin took good care of my needs the guys that work my Mazda did a great job my car was really mest up and they got it to work thanks guys I will recommend ya to any Mazda person More

Fifth new vehicle purchased from Ladd-Hanford. Wouldn't think of going anywhere else. Gary Diebert has always given us superior service and great deals. Worked with Bill Wentzel and found him to Wouldn't think of going anywhere else. Gary Diebert has always given us superior service and great deals. Worked with Bill Wentzel and found him to be down to earth, very courteous, and most important of all, no high pressure sales talk. Great dealership!!! More

If your looking to buy a new vehicle you need to stop in @ Ladd Hanford, The service was great and so was the price on the new truck & my trade. Nicholas Boudreaux was wonderfull to deal with & really too @ Ladd Hanford, The service was great and so was the price on the new truck & my trade. Nicholas Boudreaux was wonderfull to deal with & really took the time to show us all the great stuff that the new truck had to offer. I have been looking for over three weeks @ trucks @ other dealerships & I felt that no one wanted to listen to what I needed or wanted. My wife & I are young & will need vehicles in the future & I can honestly say that we will make the drive back to Ladd hanford & look forward to working with Nicholas Boudreaux again More