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Mountain View Ford Lincoln - Service Center
Chattanooga, TN
60 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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60 Reviews of Mountain View Ford Lincoln - Service Center
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June 07, 2025
Joe was great to work with . Always informative and straightforward. The videos were great! Good job! Always informative and straightforward. The videos were great! Good job! More
by JMORROW8790
Verified CustomerEmployees Worked With
June 06, 2025
Service was convenient. I appreciate getting my software repaired without having to wait at the dealership. The tech was courteous and efficient. Thank you. I appreciate getting my software repaired without having to wait at the dealership. The tech was courteous and efficient. Thank you. More
by SANCON1
Employees Worked With
Service dept
June 06, 2025
Awful customer service, never acknowledged your standing there, I have had to take back the car three times after oil change. Dust cover comings almost off so they never put it back correctly after service there, I have had to take back the car three times after oil change. Dust cover comings almost off so they never put it back correctly after service More
by JOBO1280
Employees Worked With
Service dept
June 06, 2025
Great service and professional tech. Appreciate the thorough diagnostic that was reasonable based on manual time frames and main reason my car was brought in for repair of motor blower. Appreciate the thorough diagnostic that was reasonable based on manual time frames and main reason my car was brought in for repair of motor blower. Austin was a thoughtful and informative tech. Thanks for taking care of Me. More
by none24
Employees Worked With
Austin
February 01, 2025
I had an excellent experience with John Greene and Mountain View Lincoln. John was a big help As he guided me through the process.He explained every step. It was a pleasure working with him and Mounta Mountain View Lincoln. John was a big help As he guided me through the process.He explained every step. It was a pleasure working with him and Mountain View Lincoln. I have used the service department for several years and have always had a good experience. When people ask where would I go to buy a new vehicle. I say Mountain View dealership. Thank you Mountain View Lincoln and Join Greene More
by sonny_jones
Employees Worked With
Other Employees :
Kassie Stillwell
October 11, 2024
I’m a lifetime Lincoln owner and while traveling from Chicago to Atlanta I experienced an unexpected emergency when the check engine light came on. I called Mtn View in Chattanooga and was allowed to com Chicago to Atlanta I experienced an unexpected emergency when the check engine light came on. I called Mtn View in Chattanooga and was allowed to come in for a diagnosis. Kevin and his manager took exceptional care of me and I was able to complete my trip. Their service was truly appreciated. More
by mdawson919
Employees Worked With
Kevin Sannes
November 01, 2023
Steve Horton is the man! We looked until we found EXACTLY the F-150 i was looking for and at the right price. No pressure in the sales room and we only got the extras that we We looked until we found EXACTLY the F-150 i was looking for and at the right price. No pressure in the sales room and we only got the extras that we needed for it. A great team there. The only problem I experienced was in the service department. I am a manager of an office and have been an office manager before. Service can make of brake you. My problem has been standing for around 10 minutes while employees are walking by every few minutes. NO ONE recognized that I was there and asked if I needed help. The guy on the phone in front of me could have done that by nodding his head to acknowledge me but he was too much into talking to some about what didn't seem to be very important for this whole time. One other person at another station was looking up something and not on a phone and refused to look my way. Then someone else walked in and he called him over to help him. I asked another person in uniform walking by if I could get some help and he said I would have to talk to someone at the desk. He didn't do that. while the first one was on the phone, he finally got off as someone else walked in and offered to help them. I had to wait until the man on the end finished with his 'new' customer and I asked him when would I be able to be helped. I had my new truck and the day before I was to leave found a screw in the back tire He asked if I had an appointment which I had called earlier and the lady saw my plight and told me to come in immediately. They took the car and after waiting almost an hour I went to look outside and my car was in line to be picked up. No one told me it was ready. I went to the guy at the far end on the right when I walked in and he said he would look it up. He said he needed to get the paperwork ready first. SO I sat back down and about 7 to 10 minutes later they said it was ready and parked out front. Whoever is in charge should tell the service department to acknowledge people hen they walk in and let them know someone will be with them as soon as possible. After I asked he told me how they had to fix it. It was covered under my truck warranty. Thank you to the woman I talked to and found a way to get my truck in before we left town, A+. Service crew, D- Steve my salesman, I'm sure if I would have called him about this he would have been on top of it and had it handled, but he was with another customer selling another vehicle. Steve=A+ More
by John
