Murgado Ford of Chicago

Great personal service for my Lincoln Nautilus. I will return at the next milestone date. I will return at the next milestone date. More

Positive with oil change. Good communication, timely work completed. I will come back for service. Good communication, timely work completed. I will come back for service. More

If I could rate Murgado less than 1 star, I would. Last year, I took my Bronco Sport to them 4 times (last time about a month ago) because all the warning lights and alerts will suddenly start goin Last year, I took my Bronco Sport to them 4 times (last time about a month ago) because all the warning lights and alerts will suddenly start going off. Each time they told me there was no issue. This time, the fifth visit, the car turned off in the middle of the road and wouldn't turn back on. Eventually, I was able to restart it, and took it to Murgado the next day, but it turned off two more times while driving there. They had it for 6 days and today told me that it wasn't an issue because they couldn't recreate it, even though they tried over and over again. I asked the rep (Jennifer) if the car was safe to drive, she said yes, so I asked for that in writing. A visit to her manager later and they can't write down that it's safe to drive. It takes some obscene mental gymnastics to tell me it's ok to drive my car, give me the keys, but then not have enough faith in the work to write it down. Frustrated, I decide to take my car, but you'll be STUNNED to learn that before I could even get off the lot, the issue happens again—alerts, alarms, power steering gone, blinkers dead. I turned around to pull back in, but as the garage door was opening, I realized that those people are either wholly incompetent or complete and total liars. To be fair, I don't think the rep was lying to me. She seemed to believe what she was telling me. But honestly, what are the odds they "tested it repeatedly" and it never happened, but it happened to me before I left the parking lot? I'm no mathematician, but either I'm incredibly lucky or Murgado is full of gaslighters. I won't be going back. If you do, maybe bring a pen—they seem to be out of them. More

Luis was amazing and so helpful! I had to get my car in for an oil change and tire rotation and he was able to make sure it was done efficiently so I could make my work meeting on ti I had to get my car in for an oil change and tire rotation and he was able to make sure it was done efficiently so I could make my work meeting on time. Highly recommend!! More

Everything that needed to be repaired on by car was completed in a professional and timely manner. completed in a professional and timely manner. More

Luis was excellent at taking care of all my cars needs, and took the time to explain the step by step process and how long it would be. and took the time to explain the step by step process and how long it would be. More

Sales manager Muhammad very shady. Bait and switch, blaming their system for months of inaccurate prices. Never heard so many lies spewed in such a short amount of time. Amazing that h Bait and switch, blaming their system for months of inaccurate prices. Never heard so many lies spewed in such a short amount of time. Amazing that he has so many people writing negative reviews about the dealership because of him. How is someone like this still employed? BBB will be hearing about my interactions with him as well as consumer relations at Lincoln. More

I've only had positive experiences with Murgado's service department. This time, however, I withheld one star because the service tech used my personal USB drive, which I left connected when I handed over m department. This time, however, I withheld one star because the service tech used my personal USB drive, which I left connected when I handed over my car, to install the software update that I brought my car in to receive. I was never notified of this nor asked permission, and in the process all of the data on the drive was erased. This could have been disastrous if I had any important, irreplaceable data on the drive (I did not; there was only music that I had backed up on my PC). As well, the software update took 2.5 hours. I don't know if this is above average for this type of update, but it struck me as a very long time. More

Perhaps the worst customer service experience I have ever had. Shady business practices...I am still owed money for a refund and the service department head (Jennifer) will not return my calls, texts or emai had. Shady business practices...I am still owed money for a refund and the service department head (Jennifer) will not return my calls, texts or email. Shop their at your own risk! More

Murgado and Grant are super to work with. They fixed a problem that had been an issue for years!! Highly recommend them! They fixed a problem that had been an issue for years!! Highly recommend them! More