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Murgado Ford of Chicago

Chicago, IL

4.3
1,285 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,285 reviews

August 03, 2025

I brought my vehicle in and you were there to help just amazing. You guys are great. More

by rodwr402
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez, Jessica Hernandez
July 31, 2025

Outstanding service. They strive to overcome any and all obstructions to make servicing your car a positive experience. More

by Mikehryc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julisa, very positive
July 30, 2025

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by Noemail23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

As Always my Experience at this Service department is always Exceptional...Jennifer is A Gem!!!!!! More

by lfrann57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
July 30, 2025

Service for unscheduled oil change was very fast and staff was very friendly and accommodating More

by kmartin1039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fastlane service
July 29, 2025

Staff were welcoming, professional, polite and answered my questions knowledgeably. They provided me with a driving service to return home which was very helpful for my work. More

by imeldagallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2025

Lack of communication in responding to inquiry for an appointment. Incorrect information provided regarding vehicle features (and insistence on that incorrect information). More

by Chris Butler
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Walsh
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

My heaters in my seats weren’t working and you wanted to run a vechicle scan when all you have to do is feel the seat! Total xx!!!!!!!👎 also suggested things I didn’t need!!!! FOX Ford was much better to d More

by esfk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Grant McKay answered my questions and concerns I had concerning my car and my keys. My vehicle was done in a timely matter! More

by nenav_2334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

I found everybody that I dealt with to be very pleasant. I found the experience to be very straightforward and no high-pressure tactics were used during the entire transaction More

by smorley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cruz Casadiego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're happy to hear that everyone you worked with made the experience pleasant and pressure-free. We believe buying a vehicle should be straightforward and comfortable, and we're glad that came through during your visit. Let us know if there’s anything else we can do for you.

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