Murgado Ford of Chicago

Joe the service agent and Julio the manager were both very helpful. Julio researched my inquiry about my warrantte issue, and went the extra mile in attempting to resove it. very helpful. Julio researched my inquiry about my warrantte issue, and went the extra mile in attempting to resove it. More

The mechanics at the dealer do a great job and any issue I’ve had, has always been taken care off. The only issue I have is with the folks that receive you at the service desk. I’m not sure why, but in my e I’ve had, has always been taken care off. The only issue I have is with the folks that receive you at the service desk. I’m not sure why, but in my experience the intake people at the service center always seem to be on the offense. For some reason that is unknown to me, they seem eager to preemptively dismiss concerns and always seem shocked that you are there, even when you have a scheduled appointment. Fortunately, the mechanics have always managed to solve my problems fairly quickly and I’ve been happy. I just wish the front service desk staff did a better job of greeting customers and listening. A smile wouldn’t hurt and a little hospitality would go a long way. More

Took too long. Made 9am appointment, but vehicle sat untouched until 9:45am Won't be back Made 9am appointment, but vehicle sat untouched until 9:45am Won't be back More

It was easy to schedule an appointment. Jennifer took care to cater to my needs and was timely with her communication with me about my car. I appreciated the care and concern and felt that Jennifer took care to cater to my needs and was timely with her communication with me about my car. I appreciated the care and concern and felt that as a dealer, Murgado did not try to force me into bankruptcy to fix my car. Dealers are not typically trusted and while I have my hesitations, felt that my experience here was done with fidelity! More

Ease in booking an appointment, timely in meeting the appointment, provided me transportation to my home. Service was completed in a reasonable manner. appointment, provided me transportation to my home. Service was completed in a reasonable manner. More

randy in service goes above and beyond , great place to deal with. we will be coming back to have any service related issues. deal with. we will be coming back to have any service related issues. More

Very attentive and kept me informed about the status of my vehicle Did a great job my vehicle Did a great job More

Very helpful and engaging in wanting to fix service issues. Hopefully Ford motor can get itself together to clear a back log of recall notices. issues. Hopefully Ford motor can get itself together to clear a back log of recall notices. More