Murgado Ford of Chicago - Service Center

They have handled multiple warranty issues in good faith and with complete explanations so we know what to expect. and with complete explanations so we know what to expect. More

Staff are very welcoming and attentive. No issues. Work done and vehicle was available as promised. No issues. Work done and vehicle was available as promised. More

Jasmine . Was a great help and made things easy on my visit there. What a good employee. Was a great help and made things easy on my visit there. What a good employee. More

I was a bit wary of taking my car for service for the first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment started early! Randy (dressed nicely in a shirt and tie!) got me through the check in process quickly. The oil change was quick, efficient, professional and at no cost to me because I was able to use Ford Rewards points! To top it all off, they washed my vehicle before I left. I will continue to come to this dealership for service and would recommend that others do the same! More

Poor communication from beginning to end. When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the li When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the link in an email "notify service provider" did not work; dead link. Several people walked around me without acknowledging my existence for awhile, before Randy approached me. When picking up my vehicle, no one knew what to do. Agent at Quicklane stand told me to talk to Randy, Randy sent me to Sales, sales took my payment, but sent me back to Quicklane. Poor communication and unorganized. More

Called Jessica 4 times about not doing service work and buying a new car instead. She never returned a call and I was billed $600 for the diagnostic despite purchasing a car. When a customer calls 4 tim buying a new car instead. She never returned a call and I was billed $600 for the diagnostic despite purchasing a car. When a customer calls 4 times, maybe return a call. Very unprofessional, disappointing and needlessly expensive . More

Check in process is very slow even with an appointment. Communication is ok but they need to work on checking in people faster. Communication is ok but they need to work on checking in people faster. More

Service was faster than expected. Facility was clean and offered a good waiting area and concierge ride if needed. Facility was clean and offered a good waiting area and concierge ride if needed. More