Murgado Ford of Chicago - Service Center

Poor communication from beginning to end. When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the li When making the appointment I said you can send me emails, not text messages. The agent proceded to send me two text messages. When I arrived, the link in an email "notify service provider" did not work; dead link. Several people walked around me without acknowledging my existence for awhile, before Randy approached me. When picking up my vehicle, no one knew what to do. Agent at Quicklane stand told me to talk to Randy, Randy sent me to Sales, sales took my payment, but sent me back to Quicklane. Poor communication and unorganized. More

I was a bit wary of taking my car for service for the first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment first time since the dealership was sold, but all of my worries disappeared when I was greeted promptly, waved into the garage an had my appointment started early! Randy (dressed nicely in a shirt and tie!) got me through the check in process quickly. The oil change was quick, efficient, professional and at no cost to me because I was able to use Ford Rewards points! To top it all off, they washed my vehicle before I left. I will continue to come to this dealership for service and would recommend that others do the same! More

Called Jessica 4 times about not doing service work and buying a new car instead. She never returned a call and I was billed $600 for the diagnostic despite purchasing a car. When a customer calls 4 tim buying a new car instead. She never returned a call and I was billed $600 for the diagnostic despite purchasing a car. When a customer calls 4 times, maybe return a call. Very unprofessional, disappointing and needlessly expensive . More

Check in process is very slow even with an appointment. Communication is ok but they need to work on checking in people faster. Communication is ok but they need to work on checking in people faster. More

Service was faster than expected. Facility was clean and offered a good waiting area and concierge ride if needed. Facility was clean and offered a good waiting area and concierge ride if needed. More

I have no problem with the customer service, the navigation and computer technology is horrible. Whatever is going on with it is unacceptable. I have had this vehicle for a little more than one year navigation and computer technology is horrible. Whatever is going on with it is unacceptable. I have had this vehicle for a little more than one year and the system has never worked properly More

I took my Lincoln Aviator to have a manufacturing defect fixed, and it came back with further damage, including a failing battery. They're good at service. But they're a disaster when it comes to repairs. T fixed, and it came back with further damage, including a failing battery. They're good at service. But they're a disaster when it comes to repairs. They fixed the hazards and a week later the paint fell off. Very poor quality. More

Great dealership! Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience wi Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience with them. More

Worst dealer service experience of my life. Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good exce Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good except for a long wait to check in. At 10 a.m. received message that they also recommended a brake job. I approved on the app. But I decided to call them to verify everything was on track. Could not reach a human. My service contact's voice mail was constantly full and would hang up. Impossible to reach anyone else in service dept. Tried all day at least 20 times. Got a call around 3, they told me recall work was done, but I did not respond re the brakes??? Went to pick up anyway around 4 and found the recall work had not actually been done because "we didn't have the parts"??? I was livid and ended up with the service manager. He checked and found the recall parts had been there the whole time after all. So it sat there the entire day, and all that got done was an oil change. No recall work and no brake job. Then I found out that all calls get routed to their main office in Florida, and nobody in Florida knows what is going on in Chicago. Nobody in Chicago service department apparently talks to the Chicago parts department. Local calls are routed to Florida and then don't route back to Chicago to connect to a person. It's a nightmare. This is a work van and it cost me an entire day of work. More