Murgado Ford of Chicago - Service Center

I have no problem with the customer service, the navigation and computer technology is horrible. Whatever is going on with it is unacceptable. I have had this vehicle for a little more than one year navigation and computer technology is horrible. Whatever is going on with it is unacceptable. I have had this vehicle for a little more than one year and the system has never worked properly More

I took my Lincoln Aviator to have a manufacturing defect fixed, and it came back with further damage, including a failing battery. They're good at service. But they're a disaster when it comes to repairs. T fixed, and it came back with further damage, including a failing battery. They're good at service. But they're a disaster when it comes to repairs. They fixed the hazards and a week later the paint fell off. Very poor quality. More

Great dealership! Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience wi Had service done on my car there and they explained everything to me and finished the repairs in a timely manner. Very happy with my experience with them. More

Worst dealer service experience of my life. Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good exce Appointment for recall work. Received confirmation a couple days prior that my recall parts were there. Brought in at 7 a.m., everything good except for a long wait to check in. At 10 a.m. received message that they also recommended a brake job. I approved on the app. But I decided to call them to verify everything was on track. Could not reach a human. My service contact's voice mail was constantly full and would hang up. Impossible to reach anyone else in service dept. Tried all day at least 20 times. Got a call around 3, they told me recall work was done, but I did not respond re the brakes??? Went to pick up anyway around 4 and found the recall work had not actually been done because "we didn't have the parts"??? I was livid and ended up with the service manager. He checked and found the recall parts had been there the whole time after all. So it sat there the entire day, and all that got done was an oil change. No recall work and no brake job. Then I found out that all calls get routed to their main office in Florida, and nobody in Florida knows what is going on in Chicago. Nobody in Chicago service department apparently talks to the Chicago parts department. Local calls are routed to Florida and then don't route back to Chicago to connect to a person. It's a nightmare. This is a work van and it cost me an entire day of work. More

Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

The quote was very high. They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part number, they told me the wrong one. More

got my rear breaks and tie rod work done yesterday and the service was great and prompt. the service was great and prompt. More

My service advisor was communicative via text and the car was ready before originally expected. was ready before originally expected. More

I have been very loyal to this dealership and have a Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not good. I had to be a jerk which I don’t like. 5 pm is way too early a cut off for customers to pick up their auto after service. I learned at 3:30 my auto was ready. I had to cancel meetings at work and kill myself getting to the dealership by 5pm. While I got to the dealership I learned Nick got word of my situation and he made arrangements to leave my car on the Ford side ( but that was odd because service made or clear 5 pm was the cut off on the Ford side as well ) 6pm is a reasonable and fair time as a cut off. I was also told I couldn’t drop my auto off at 7am and leave it all day. I pushed back because I’ve done this many times before. They ( service ) wouldn’t budge. When I dropped off my Aviator, my name and history was not in your computer. The process of leaving my auto was problematic and in the past its been fast and efficient. I’ve never serviced my 2022 Aviator anywhere except your service department. I’m told it was a computer issue And will be resolved. I hope so. And finally, it is impossible, when calling the dealership, to connect with the Lincoln service team. That is a problem for me, especially when the service scheduling people are so difficult and unhelpful. My Aviator has 147k miles and at some point soon I will be shopping for a new auto. If I’m forced to schedule and talk to the service scheduling team I will not purchase a Lincoln. I live in the loop so I will need to find a service dept nearby. More

Enjoyed my discount for 1st time service with the new dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. More