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Murgado Lincoln of Chicago
Chicago, IL
325 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 325 reviews
June 20, 2025
Excellent service. I called and they got me in the same day. Will definitely come back I called and they got me in the same day. Will definitely come back More
by dke099
Verified CustomerEmployees Worked With
June 19, 2025
Timely attendance and a friendly customer service. Though my visit was unscheduled, I was assisted. Though my visit was unscheduled, I was assisted. More
by jcokerakala
June 16, 2025
I am writing to file a formal complaint regarding a highly frustrating and disappointing experience I had today at your Lincoln service center located at 2501 N Elston Ave, Chicago, IL. This is not the highly frustrating and disappointing experience I had today at your Lincoln service center located at 2501 N Elston Ave, Chicago, IL. This is not the first time I’ve had issues at this location, and I feel the need to formally document what I experienced. Today, I visited the service center to report that the rear right tire of my vehicle had been losing air daily. I mentioned that I had visited about a month ago for the same issue and was told by Grant McKay that there was no problem with the tire. Since then, I’ve been refilling it every single day, and I’m extremely frustrated. I told Grant: “You told me there was no issue, but I’ve been filling the tire every day. Clearly, you were wrong.” They checked the tire again today and confirmed that it is indeed leaking and needs to be replaced. I informed them that my Assurant Premium Plus plan should cover this. However, Grant McKay insisted that my plan does *not* include tire replacement and told me I’d need to pay $310 out of pocket. I then called Assurant myself, and they confirmed without question that tire replacement **is fully covered** under my current plan and should be done at no cost to me. So why did your advisor try to mislead me and charge me $310? I told him several times that this should be covered, and he repeatedly said no—without checking, without verifying, without offering help. He simply dismissed me. I also had an oil change appointment. I was told by Lincoln customer support earlier that it would take 1–2 hours, but Grant said the car would have to stay there *all day*. That made no sense to me, and I declined to leave it for that long. In addition, I reported that my Adaptive Cruise Control is not working. He didn’t take it seriously. He redirected me to the body shop even though I clearly said the issue was not about the bumper—it’s an electronic malfunction. The body shop told me, laughing, “This has nothing to do with us.” I explained that there might be a loose connection or wiring issue, but again, I was ignored. This is now the second time I’ve been dismissed at this location. During my last visit, I was denied a loaner vehicle because I drive for Lymo. That is discriminatory behavior—especially since Assurant confirmed that my plan includes **rideshare coverage**. Grant McKay consistently speaks over me, cuts me off, and tries to dominate the conversation. He is rude, dismissive, and not interested in helping customers. I feel disrespected and deeply disappointed. He completely ruined my day, and I was unable to work because of how much time he wasted with misinformation and refusal to resolve anything. I request an internal review of his behavior and expect a written response explaining what steps Lincoln will take to address this complaint. More
by Kaya
Employees Worked With
June 14, 2025
Fast accurate friendly as always thanks we appreciate your service we will always be happy to recommend you to our friends and colleagues your service we will always be happy to recommend you to our friends and colleagues More
by pcwood5
June 13, 2025
Hung up phone, lied on call about a question she asked. Had to ask 3 times to get things done. Didnt clean car after requested, overall HORRIBLE Had to ask 3 times to get things done. Didnt clean car after requested, overall HORRIBLE More
by 13ttenca
Employees Worked With
Julisa Colon
June 12, 2025
It’s an ok dealership and I am not overly impressed. I got 4 new tires and was not told about 42. Additional cost for tire disposals etc. especially when I could have gone somewhere else to purchase an I got 4 new tires and was not told about 42. Additional cost for tire disposals etc. especially when I could have gone somewhere else to purchase and install them. Plus charging fees for credit card payments. More
by pmocco1000
