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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.1
386 Reviews
Call Service Center (779) 368-1793

386 Reviews of Murgado Lincoln of Chicago - Service Center

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August 22, 2025

Brought vehicle in for multiple recalls and failure to pass emissions due to update needed. I was charged for unnecessary diagnostic testing and and oil change that was not needed. $400 later and my vehic More

by CBUSTOS74
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Divis Hightower
2.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2025

They had my vehicle a day and a half. Less than 1 week after I paid for repairs and picked it up the issue came back. More

by bockhaus67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
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August 18, 2025

Service Advisor Grant McKay goes over all the recommendations needed on your vehicle. Answers any questions or concerns pertaining to your vehicle. Very professional and courteous upon arrival! More

by nenav_2334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2025

Unprofessional and absolutely rude and incompetent lazy xxx diets not all the parts guy was act very help and sorry for his coworkers behavior More

by joestillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the negative experience you had with our staff. We’re glad one of our team members was able to assist, and we’ll address your concerns to ensure better professionalism moving forward.

August 08, 2025

Confusing. Hard to find credible. Tough to communicate with and lack of follow up on important things. More

by wguerrieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience. Please reach out to us directly so we can assist you.

August 06, 2025

In the past the advisor would send text updates while I was waiting but this was not the case this time More

by carlagurgone
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your feedback and apologize for the lack of updates during your visit. We’ll work on improving our communication to keep customers informed throughout their service.

August 04, 2025

Quick, I was notified of the process and update of the recall of my vehicle since the beginning of. More

by anita72410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

August 04, 2025

Murgado lincoln of Chicago has great service. Grant McKay was very courteous and understanding to my service needs More

by RANDYWEATHERSBY3202.7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re glad Grant provided courteous and understanding service. Thank you for your feedback and for choosing Murgado Lincoln of Chicago!

August 04, 2025

I was greeted on arrival, waiting for a rep and was followed up with not long after. My vehicle was serviced with the most important things I needed and I was recommended on additional things I could n More

by oswego24
Recommend Dealer
Yes
Employees Worked With
Jasmin Torres
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

We’re glad Jasmin provided helpful service and that your vehicle’s needs were addressed. Thank you for sharing your experience and recommendations!

August 04, 2025

The gentleman was helping me he was fantastic. Great help had a problem with my account and he figured it out. Good job. Good job. More

by Mgomez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
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Aug 14, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

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