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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
268 Reviews
Call Service Center (779) 368-1793

268 Reviews of Murgado Lincoln of Chicago - Service Center

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May 23, 2025

Everybody that worked with me was wonderful. They were helpful, friendly, and efficient. Marta in the parts department was particularly noteworthy, but it was an overall great team. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marta Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025

Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 19, 2025

Very helpful and friendly staff . they went above and beyond to make Me happy and get me me the vehicle I wanted More

by Smithlenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Barrios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re thrilled to hear our team went above and beyond to help you find the perfect vehicle. Your satisfaction means a lot to us, and we look forward to assisting you again anytime!

May 17, 2025

The service has been very good all the years my car has been serviced there. More

by ramsee.gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your continued trust in us over the years! We're glad to hear you've consistently had a positive service experience. We look forward to keeping your car in great shape for many more miles to come!

May 15, 2025

Solid experience. Beautiful facility. Mostly as expected service experience. Very disappointed to be charged new additional 3% at check out without being told at booki More

by lmstern
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
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May 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the feedback. We're glad the service and facility met expectations, but we apologize for the lack of clarity around the fee. We’ll be reviewing how we communicate charges moving forward.

May 15, 2025

Very nice waiting area Great coffee choices Texts for updates and communication a All right ?? More

by kevman50
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Smith
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May 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you! We're glad you enjoyed the waiting area, the coffee options, and the communication throughout your visit. We appreciate the positive feedback and hope to see you again soon!

May 15, 2025

It took a lil longer than I had hoped for but the woman who assisted me was fantastic. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your patience! We're glad Jessica made a great impression. We appreciate your feedback and hope to make your next visit even smoother.

May 15, 2025

Pleased with my experience, I'm looking forward to a long service relationship with this team. More

by squadbumrush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We're looking forward to it too, and we hope to serve you again soon!

May 14, 2025

I really appreciate how Nick always makes me feel remembered and welcomed. The work was done in a timely manner and the shuttle was super helpful. More

by Na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
May 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you! We're glad to hear Nick made you feel remembered and welcomed—that personal touch matters. Happy to know the work was done efficiently and that the shuttle service came in handy. We appreciate your continued trust!

May 13, 2025

Friendly and kind staff, not the fastest service but thorough. Prices are high but you can compare and utilize rewards More

by carlyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
Report | Print
May 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the honest feedback. We're glad you found the staff friendly and thorough. We understand concerns about pricing and encourage using available rewards to get the best value. We appreciate your business and look forward to serving you again.

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