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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
275 Reviews

275 Reviews of Murgado Lincoln of Chicago - Service Center

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May 26, 2025

Didn't check airbags as was noticed in recall, after shifter bushing works compleated the shifter doesn't work properly for L position. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Divis Hightower
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry the airbag recall wasn’t addressed and for the issues with the shifter bushing repair affecting the L position. That’s not the service we aim to provide. Please reach out so we can set up an appointment. We’re here to make this right!

May 26, 2025

Nick was the best - helpful, informative and sure I was in the loop on service work! More

by jmandalcio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 26, 2025

Such friendly and comprehensive service provided to us as we were from out of state and needed help! More

by MaryRajasekhar975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Nick was so helpful and kept you informed throughout your service. We're here when you need us next!

May 26, 2025

After being a customer for years, I’ve noticed the intake service folks never communicate to those doing the work. There is always an element of over-promises (including basic things like topping off tire ai More

by McAfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the miscommunication between our intake team and service staff. We value your long-term loyalty and are addressing these issues to improve coordination and delivery. Please reach out so we can ensure your next visit meets your expectations. We’re here to make it right!

May 26, 2025

Took vehicle in for a coolant leak repair, said it was repaired but the next day when I drove back home 3 hours, it started to leak coolant again in a new area of the engine bay now even though on the doc More

by porchouaxiong5
Recommend Dealer
No
Employees Worked With
Joshua Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Smith
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry to hear the coolant leak issue persisted after your repair, especially with a new leak appearing despite our pressure test. This is not the experience we want for you. Please reach out so we can set up another appointment to take a look.

May 23, 2025

I felt the service was overpriced. The diagnosis for my vehicle $600 . The charge for a rebuilt transmission $10,200. I located a business the diagnosed the replacing my transmission f More

by dont945
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re truly sorry you felt overcharged for the diagnosis and transmission repair. We aim for fair pricing and regret that your experience didn’t reflect that. We’d love to discuss your concerns and explore how we can make this right. Please reach out, and we hope you’ll reconsider giving us another chance!

May 23, 2025

Everybody that worked with me was wonderful. They were helpful, friendly, and efficient. Marta in the parts department was particularly noteworthy, but it was an overall great team. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marta Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We’re glad the whole team made a great impression and appreciate the special mention for Marta.

May 23, 2025

Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 More

by service@profectionfleetservices.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimbo Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Jimbo and Randy delivered top-notch, knowledgeable service. We're here when you need us next!

May 21, 2025

Very disappointed I didn’t know I had to pay $220 to tell me not covered More

by Hpadilla405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We appreciate you sharing this and will work on improving communication around these situations. Feel free to contact us directly if you'd like to discuss this.

May 19, 2025

Very helpful and friendly staff . they went above and beyond to make Me happy and get me me the vehicle I wanted More

by Smithlenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Barrios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re thrilled to hear our team went above and beyond to help you find the perfect vehicle. Your satisfaction means a lot to us, and we look forward to assisting you again anytime!

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