Murgado Lincoln of Chicago - Service Center

Never called me with an update (and were also unable to give me a rental) - so my car just sat there for an extra two days without any communication, leaving me with restricted transportation. Nothing was give me a rental) - so my car just sat there for an extra two days without any communication, leaving me with restricted transportation. Nothing was found, according to their evaluation; yet my transmission is still acting faulty. More

Always amazing when we come in to get our Lincoln washed they're always right there to do it. They have always been over backwards for us. And I just love you guys. they're always right there to do it. They have always been over backwards for us. And I just love you guys. More

Great customer service oriented dealer. If they can maintain this level of service they will be a success and asset for Chicago. If they can maintain this level of service they will be a success and asset for Chicago. More

Was greeted as soon as I got there. Very clean and service was great and officiant Very clean and service was great and officiant More

They seem to have done the best they could but I did not get a good diagnosis to start on the brake problem I reported. I paid for work and now they want more.Seems unfair get a good diagnosis to start on the brake problem I reported. I paid for work and now they want more.Seems unfair More

I came in for tire pressure. They found a screw in my tire and fixed it immediately. They found a screw in my tire and fixed it immediately. More

I've been coming to Fox Ford Lincoln for years since moving to the city back in 2014. I always thought they provided good service at a premium price (being a dealer in the center of the city, I expected moving to the city back in 2014. I always thought they provided good service at a premium price (being a dealer in the center of the city, I expected and was happy to pay the additional premium for the convenience.) Right after they switched to the Murgado brand, I brought my Ford Escape in for an oil change back in January of this year. I noticed immediately after the oil change that the plastic tray that covers the bottom of the engine would fall off and drag on the road. I bought some additional screws and that held me over until the cover continued to lose the screws and detach and today I asked them to fix it when I came in for my scheduled oil change. Parallel to this, I asked them to check a seatbelt in the rear that wouldn't retract. They said it'd be $280 for the diagnosis and the majority of the time, they can fix it. Okay. They have my car all day and tell me I have 45 minutes to come pick it up because they close at 6 unless I want to wait until tomorrow. They said it'd be $1200 to replace the seatbelt (they couldn't fix it) and $600 to replace the bottom cover. I denied both. I talked to my service advisor, David and explained that they caused the issue with the bottom cover and he lied to me and said they didn't need to remove the cover for an oil change. He also said they couldn't cut the part hanging off because it was covering a key part of the engine protecting it which also ended up being false. They also charged me $30 to put new screws in without fixing the problem. When I arrived and complained to the manager, they did nothing to fix the issue (saying the car was "old") and still charged me $440 for the oil change, 3 screws and seatbelt diagnosis Oh, and did I mention when I looked at the bottom and did a small minor tug, one of the screws came right out. I also disassembled the back seatbelt myself, and I fixed it within 2 minutes of messing with it. I'll never be back. More

Always enjoy working with Grant. Came in for a regular routine service. I appreciate having a nice desk to work at while waiting Came in for a regular routine service. I appreciate having a nice desk to work at while waiting More

It was not the best experience . I called in to get my car service. I was told to bring it in, then when I got there. They told me it was going to be 3 or 4 days before they got to i I called in to get my car service. I was told to bring it in, then when I got there. They told me it was going to be 3 or 4 days before they got to it.. They did not have any lonel cars so I did not leave my car i well not be back More

Really nice people and nice costumer service, the place was also clean and comfortable to bring your vehicle there was also clean and comfortable to bring your vehicle there More