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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
279 Reviews

279 Reviews of Murgado Lincoln of Chicago - Service Center

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February 03, 2025

The staff has always been very helpful with each purchase I have made. Love my Lincoln's. 2024 Lincoln Nautilus Black Label, 2020 Lincoln Navigator Black Label, 2020 Lincoln Continental Black Label. More

by RRAVELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Villegas
Feb 13, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We’re thrilled to hear that you’ve had such positive interactions with our staff and that you love your Lincoln vehicles. The Nautilus, Navigator, and Continental are fantastic choices, and we’re happy to have been part of your journey. If you ever need anything, we’re here to help!

February 03, 2025

They remember you, and ask if they is anything I need. I like that. Very pleasant people to come asking for help. More

by nina3705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Kaleb Ortiz
Feb 03, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that our team made you feel remembered and well cared for. It's always our goal to create a pleasant and helpful experience for our customers. We look forward to assisting you again!

February 02, 2025

Courteous, prompt, thorough,. Great service.. very helpful with the available of the shuttle. Made the experience a pleasure. More

by ajhundrieser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My shuttle driver was great, didn't get his name., Kaleb Ortiz
Feb 03, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're thrilled to hear that you had a great experience with courteous, prompt, and thorough service. We're glad the shuttle service added to your convenience as well. We appreciate your support and look forward to serving you again!

February 02, 2025

I went in for an oil change. They changed the oil, rotated the tires, checked the fluids and washed the car in less than an hour. More

by bobchibell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Feb 03, 2025 -

Murgado Lincoln of Chicago responded

That's impressive! Thanks for the five-star review. We're glad everything was done well and quickly. We look forward to seeing you again!

January 31, 2025

One of my problems was the rear seat of my F150 would fall down. It wasn't secure like it should be and I mentioned that. When my truck was all fixed, I left and found they did not fix the seat at all More

by Kriver12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
Jan 31, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and understand how frustrating this must be. It sounds like the issue wasn’t fully addressed, and we apologize for the oversight. Please reach out to us so we can make this right and ensure your truck is fixed properly. We appreciate your patience and the opportunity to resolve this for you.

January 31, 2025

I brought my car in for a few recalls. April took such good care of me and made sure my car was completely checked over and updated. It was such a pleasure to be on the receiving end of he More

by tlangmcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
Feb 03, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad to hear that April took excellent care of you and ensured your car was fully checked and updated. We appreciate your kind words and are thrilled that you had a positive experience. We look forward to assisting you again in the future!

January 31, 2025

Fast excellent service. Called when car was done. Filled washer fluid and washed the car. Nice! More

by siglitzen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 31, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We’re glad to hear you had fast and excellent service, with the extra touches like a wash and topped-off washer fluid. We appreciate your business and look forward to serving you again!

January 31, 2025

We continue to use the dealership because of Grant, and the staff that is behind him. We are always aware of the competitive price options we have, and watch that working with a dealership does not cost mo More

by sandravburke
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that Grant and the team continue to provide great service and competitive pricing. We’ll be sure to pass along your cookie suggestion to the team—we definitely don’t want to miss out on the little perks! We appreciate your loyalty and look forward to seeing you again soon.

January 31, 2025

A very nice guy helpful got me together very quick in and out and kept me up dated More

by josealvarez281912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your review! We're glad to hear you had a quick and smooth experience with excellent communication. We appreciate your feedback and look forward to assisting you again!

January 31, 2025

Grant is great and he gives good customer care. I prefer this location. I only wish Lincoln was better at informing me of recalls. I have to ask every time I come in if the recall parts are in. Jus More

by deveauxjak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear Grant continues to provide excellent customer care. We understand how important it is to stay informed about recalls, and we apologize for the lack of communication. We’ll definitely take this into account to improve our notification process in the future. Thanks for your continued trust, and we look forward to serving you again!

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