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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.2
276 Reviews
Call Service Center (779) 368-1793

276 Reviews of Murgado Lincoln of Chicago - Service Center

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January 27, 2025

They do not have loaner cars. My oil change took 1.5 hours and I watched the mechanic sit and talk and do nothing. Told me they did 100 point check but never really did. Have need More

by tayshawalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aimmey Garcia
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your feedback. We apologize for the delay during your oil change and any frustration caused by the service. We take your concerns seriously and will address them with our team to ensure better communication and efficiency moving forward. Regarding the soft top, we’re sorry we haven’t been able to assist you yet, but we’d appreciate the opportunity to revisit that issue with you. Please feel free to reach out directly so we can work to resolve it.

January 27, 2025

Grant is the best and great at what he does excellent customer service and great communication More

by Grant.Mckay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the wonderful review! We're thrilled to hear Grant provided excellent customer service and great communication. We’ll be sure to pass along your kind words to him. We look forward to assisting you again in the future!

January 27, 2025

I waited 45 minutes to be approached. I spent well over 60k for my truck. When I tried to redeem my points I was told they expired. I thought the team would make a consideration and comp More

by mipapa8669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
April Lawshea
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback, and we sincerely apologize for the delay in assisting you. We understand your frustration, especially after making such a significant purchase. Your loyalty is important to us, and we regret that the situation with your points wasn’t handled as you expected. We’ll take your concerns seriously and work to improve our processes. Please reach out directly if there’s anything we can do to address this further.

January 27, 2025

The customer service representative was great and the mechanic skilled and very knowledgeable. Thank you More

by zomalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear you had a great experience with both our customer service representative and mechanic. We truly appreciate your feedback and look forward to serving you again!

January 27, 2025

I like the service department The end end end end end end end end end More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the review and we're glad you like the service department. We do too!

January 27, 2025

Service was great. Will always return when needed. Service isn’t quick, but it’s not a long way either. Thanks! More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laverne , April Lawshea
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Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our service. While we aim to provide efficient service, we appreciate your patience and are happy to know you'll return when needed. We look forward to serving you again!

January 24, 2025

Not recommended for service or anything. Worse customer service ever, not recommended. Or advice to More

by Cesar casiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience. We’re truly sorry to hear that your visit didn’t meet expectations. Providing excellent customer service is a top priority for us, and we’d appreciate the chance to learn more about what went wrong so we can improve. Please feel free to reach out directly with any additional details.

January 24, 2025

Great service, Aimee was very helpful and professional. Will do service again with this facility. Thanks More

by wkik57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the positive review! We’re so glad Aimmey was able to provide helpful and professional service. We look forward to serving you again in the future!

January 23, 2025

The best place for take care my car and the guy help me a lot really nice guy More

by Josemanuelvaleroocanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're so glad to hear you had a great experience and that our team was able to help you. We truly appreciate your trust in us to take care of your car!

January 22, 2025

This was the worst experience I have ever had. My car was there for one week and they never even ran diagnostics. My service advisor ignored calls and texts, and then was annoyed when we finally d More

by jen.e.callan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Smith
Report | Print
Jan 22, 2025 -

Murgado Lincoln of Chicago responded

We're truly sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. Please contact us directly so we can address your concerns and work toward a resolution.

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