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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
270 Reviews
Call Service Center (779) 368-1793

270 Reviews of Murgado Lincoln of Chicago - Service Center

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January 04, 2025

I requested "the works" but my tires were not rotated and the service person claimed they were "perfect". Given that it had been a year since my last service, I do not believe that is correct. More

by dctaylor
Recommend Dealer
No
Employees Worked With
I do not know
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Jan 07, 2025 -

Murgado Lincoln of Chicago responded

We apologize for any concerns regarding your recent service. Tire rotation is an essential part of 'The Works,' and we regret any oversight. Please contact us directly so we can review your visit and ensure your vehicle receives the proper care.

January 03, 2025

Julio in service is top notch. He took care of my truck and I’m 110% satisfied with him and the service team More

by Nector S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
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Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're thrilled to hear Julio and the service team took great care of your truck. Your 110% satisfaction means the world to us, and we look forward to assisting you again!

January 03, 2025

FANTASTIC SERVICE / TRUCK IOS RUNNING LIKE "BRAND NEW" WILL CONTINUE TO USE THIS SERVICE DEPARTMENT / ALWAYS ASK FOR APRIL More

by levern canteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the fantastic feedback! We're delighted your truck is running like brand new. We look forward to continuing to provide you with excellent service!

January 03, 2025

Honest, fast, best Ford service department for Mach E service. Very helpful and great communication. More

by jenniedchilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tray Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear you had an honest, fast, and communicative experience with our service team for your Mach-E. We appreciate your trust and look forward to assisting you again!

January 02, 2025

Great staff with great communication on what’s wrong - how much it will cost & when we will get our vehicle back. More

by rsonnemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Mugan
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Jan 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your positive experience! We're glad to hear that our staff provided clear communication and kept you informed throughout the process. We look forward to assisting you again!

December 30, 2024

I was provided good service in a professional manner. I appreciate the good work performed. More

by jude.kelley0183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Report | Print
Dec 30, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind feedback! We're glad to hear you received professional service and are satisfied with the work performed. We appreciate your business and look forward to assisting you again!

December 30, 2024

Just in for a regular oil change, taken care of by Aimee. She’s always cheerful and keeps me well-informed. More

by danpavelich67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee in service dept.
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Jan 02, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words about Aimee! We're glad she provided an excellent experience and we look forward to serving you again!

December 27, 2024

Booking service was fast and easy. I liked how my vehicle’s info automatically came up when I entered my phone number. More

by jovannichole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris and Grant in service
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Dec 30, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that booking your service was fast and easy, and that our system made it convenient by pulling up your vehicle's information automatically. We appreciate your comments and look forward to assisting you again!

December 26, 2024

customer service was great. waiting area very clean. service time was long but had to get approval from GSA More

by Sharon.Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Grosso, Chole Adams, elijah carmack, tyler allen
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Dec 27, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our customer service and enjoyed the clean waiting area. We appreciate your patience while we worked on getting the necessary approval. We hope to serve you more efficiently in the future!

December 25, 2024

Car was fixed, and no further issues at this time. Issue was unclear communication on service timeline from my assigned advisor. More

by MICHAEL.HABREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
Report | Print
Dec 26, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're glad to hear your car is fixed and running smoothly. We apologize for any communication issues regarding the service timeline and will work to improve this. Your input is greatly appreciated!

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