I have purchased many vehicles from Murray Kia. My first purchase was when I was 16 years old when they were Murray Dodge. I know the Murray Family including the salesman Shawn Leanord and Matt Moore. My last purchase from Murray Kia was a NIGHTMARE! BJ the con artist stated "you have been doing business with us for years. Don't worry about a thing." I purchased the extended warranty and gap insurance and interior and exterior protection for my vehicle. Every time that I had my vehicle serviced by Murray. They would tell me that it is not covered by the warranty! I went to BJ explaining my unpleasant experience with the service department and I wish I had my phone on record or my video on. He stated go have your vehicle serviced by another place! I'm tired of you coming in here. I was shocked and hurt. They service manager is a real tool. He is rude and disrespectful to other customers too. I was in the service department and he called a customer a pain in the xxx. Because they had to bring their vehicle back because of something that wasn't done right. I remember Shawn washing cars before he went into sales. Matt Moore can't recall what he said in his last phone conversation if it involves something negative. I have even recommend people who have made several vehicle purchases from Murray. I have contacted Kia Customer Service regarding this matter. But normal it will go on deaf ears. Example I paid for a synthetic oil change and the mechanic did not put the oil filter on correctly. I drove down the shore and my landlord told me that I was leaking oil. On a brand new car! So I brought it back to Murray and behold they replaced the oil filter and topped of the oil with regular oil! Not the synthetic oil that I paid extra for. When I questioned the mechanic he told me that what he was told to do. Really. No apologies. Nothing! They are con artists at best! Not salesman. Read the fine print also. That exterior protection that was put on by Dr.Detail in Conshohocken never happened and I was charged $600.00 . I have done business with Murray for years and to be treated this way makes my stomach churn. I hate my Kia. I wish that I never bought it. Especially from Murray Kia! Come into to Murray and we will rob you blind and treat you like dirt!
I Recommend This Dealer:
BJ, Shawn Leanord and Matt Moore
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