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My Volkswagen of North Grand Rapids
Northeast Grand Rapids, MI
32 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 32 reviews
November 14, 2025
I went in for an oil change and diagnosis of apparent suspension noise. The oil change and adblue fill was performed. The service person called me and told me I need both front cv axles replaced for a co suspension noise. The oil change and adblue fill was performed. The service person called me and told me I need both front cv axles replaced for a cost of $5549, which I politely declined over the phone. When I picked up the paperwork and car (after hours), the notes from the tech stated we don’t know what’s making the noise, and we recommend continued diagnosis but first replace the left front cv axle. I took it to another shop two days later and it took them less than 1/2 hour to identify and remedy the noise as loose subframe bolts. They charged me $51 (Burke Foreign Auto). You should be able to figure out why I’m not satisfied and why I will never return to this dealer except to buy parts. Cheers! More
by Rmv6
Verified CustomerEmployees Worked With
Shamir, Dan Cox
November 13, 2025
Outstanding customer service and attention to detail, very much appreciated the shuttle service and courtesy demonstrated by the driver. very much appreciated the shuttle service and courtesy demonstrated by the driver. More
by ammcodonnell
Employees Worked With
November 11, 2025
I made an appointment for my free oil change and a tire rotation. Daniel said it would be an hour and they completed every in 40 minutes! I highly recommend them! rotation. Daniel said it would be an hour and they completed every in 40 minutes! I highly recommend them! More
by jeffmoore65
Employees Worked With
Daniel
November 11, 2025
They both were very friendly and helpful. Made the process easy I am very happy with the overall experience Made the process easy I am very happy with the overall experience More
by BGDOYLE2011
Employees Worked With
I believe Daniel initially at drop off and Samir for pickup. Sorry if the names are wrong
November 02, 2025
Professional courteous service! I was there for recall-issue service. It was taken care of in a prompt manner. Staff was very respectful!1 I was there for recall-issue service. It was taken care of in a prompt manner. Staff was very respectful!1 More
by ASHOK.PATEL
Employees Worked With
Shamir Austin
October 27, 2025
James was excellent to work with. Both he and Bill were very prompt in getting back to us and fair with pricing. We look forward to continuing our relationship with the team. Both he and Bill were very prompt in getting back to us and fair with pricing. We look forward to continuing our relationship with the team. More
by austin.marcolina14
Employees Worked With
James, Bill
October 25, 2025
Excellent experience! I will definitely tell all my friends where to go to buy a new car and to have their car serviced. The staff is friendly and the atmosphere is great, I will definitely tell all my friends where to go to buy a new car and to have their car serviced. The staff is friendly and the atmosphere is great, what more could I ask for. Five stars! More
by leo2001pc
Employees Worked With
James and Shaun
